Business Details
About
Hotel
Daily Mandatory Charge includes: Destination Marketing Fee.
Located on the charming Ashley Marina in the heart of historic Charleston, SC, the modern Hilton Garden Inn Charleston Waterfront/Downtown hotel features spacious guest rooms, friendly staff, and beautiful views of the Ashley River. Shopping, dining, and leisure options can all be easily reached from our hotel in Charleston, SC. Nearby attractions include the Charleston City Marina and The Citadel.
Feel at home in a comfortable guest room and enjoy a great range of amenities. Our spacious two bedroom suites featuring a separate kitchen are available at this modern Charleston hotel. Hold an event for up to 150 people in one of our five meeting rooms.
Whether it's for a seminar or a wedding reception, our dedicated team will be happy to help ensure your event is a success. Energize in the complimentary-hour fitness center with a Peloton bike or swim in the saltwater pool.
Location
Hilton Garden Inn Charleston Waterfront/Downtown
45 Lockwood Drive, Charleston, SC
29401, United States
Hours
Reviews
4.1
1,239 reviews
5 stars
661
4 stars
295
3 stars
123
2 stars
68
1 star
92
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, highlighting specific team members who went above and beyond.
Cleanliness
While some guests found the hotel clean and well-maintained, others reported issues with cleanliness, particularly in bathrooms and common areas.
Location
The hotel is well-located near downtown and offers beautiful views, making it convenient for guests.
Amenities
Guests appreciated the rooftop bar and restaurant, although some were disappointed by the lack of complimentary breakfast and limited food options.
Room Quality
Feedback on room quality was mixed; while some enjoyed spacious and comfortable rooms, others noted issues with outdated furnishings and uncomfortable beds.
- AAAnonNov 17, 20251.0THE WORST hotel I have ever encountered. The most disgusting thing about this place is the management, specifically Randy. We have an emergency where we had to switch dates, not cancel, and we called the hotel to see if they could switch our date to one week earlier. They were unwilling to make an exception and said no. I could understand if I was trying to cancel, but I was only trying to change the date, you’re not loosing money!! Anyway, if you like to be treated like dirt by all means, book a stay here. Just make sure you read the fine print. I will tell everyone I know to stay clear of this hotel and Hilton in general.
- THTerry HennesseeNov 13, 20255.0I was at this hotel for an afternoon vendor event. The best part of the evening was walking out to the parking garage and witnessing this sunset! As an event location it is highly recommended.
- GRGrant RichardsNov 8, 20251.0DO NOT STAY HERE!!!! Treat Diamond like poverty and make up charges
- ZMZac MaddenNov 8, 20255.0Had a great stay! One of my best experiences with Hilton. Marc at the front desk greeted me with kindness and was very professional. I am not familiar with Charleston so I asked a lot of questions about the area and Marc was so informative and helpful! He gave us the best recommendations. We will return next time we are in Charleston! Thank you Marc for the GREAT first impression of Charleston and your hospitality!
- TEThe Gig “Mr. G” EconomistOct 31, 20253.0As a new Hilton Honors member and staff employee, I was genuinely excited to experience Hilton’s service firsthand. The app setup was seamless, and booking for friends and family was simple—until check-in day. On October 31, my mother-in-law and aunt arrived after driving four hours from Greensboro. Instead of being welcomed, they were told they couldn’t check in because the reservation was under my name. I take responsibility for the mix-up, but what made the situation worse was how it was handled. When I called, the first manager (Ed, I believe) was defensive and short-tempered. The second, Elizabeth, began pleasantly but quickly shifted to the same sharp tone. I understand policy, but delivery matters. Their words may have been correct—how they said them was not. The issue was eventually resolved after canceling and rebooking, but the experience left us frustrated and disappointed. For a property as beautiful as this one, right on the Charleston waterfront, the customer service should match the view. I strongly recommend management review this call and consider additional training around tone, empathy, and handling sensitive guest situations. Even when policy is firm, the delivery should still feel like Hilton.
Frequently Asked Questions About Hilton Garden Inn Charleston Waterfront/Downtown
What accessibility features does Hilton Garden Inn Charleston Waterfront/Downtown offer?
The hotel provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is breakfast available at the Hilton Garden Inn Charleston Waterfront/Downtown?
Yes, breakfast is available for guests at the hotel.
What are the check-in and check-out times at this hotel?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel have a fitness center and pool?
Yes, the hotel offers a free fitness center and an outdoor saltwater pool for guests.
Are pets allowed at Hilton Garden Inn Charleston Waterfront/Downtown?
No, pets including cats and dogs are not allowed at this hotel.
What payment options are accepted at the hotel?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa as payment methods.
Is there parking available for guests at Hilton Garden Inn Charleston Waterfront/Downtown?
Yes, self-parking is available and free of charge for hotel guests.
Can guests use digital guest room keys at Hilton Garden Inn Charleston Waterfront/Downtown?
Yes, the hotel offers digital guest room keys for convenient access.
What nearby places can guests visit for dining or entertainment?
Guests can visit 45 Waterside on Lockwood, a nearby pub and bar, for dining and drinks; the Charleston City Marina is also close for leisure activities.
Are there nearby venues suitable for events or meetings?
Yes, nearby venues include the Courtyard by Marriott Charleston Waterfront which offers event spaces, and the hotel itself has meeting rooms for up to 150 people.
What boat tours or charters are available near Hilton Garden Inn Charleston Waterfront/Downtown?
Guests can enjoy boat tours and charters such as Charleston Harbor Sailing, Resilience Sailing Charters, and Lucy's Charters, all located nearby for sightseeing and leisure.