Hilton Garden Inn Charleston Waterfront/Downtown

Reviews

• JD

  Julie Doll

  Jan 2, 2026
  5.0
  2nd time staying here! Its easy in and out, staff is amazing! At night we got ubers to go to Kings street and what have you, all were within 2-5 mins and no more than $10-$12, great location! Will definitely stay here when Im in Charleston!
• DR

  Daryl Roberto

  Dec 26, 2025
  5.0
  I would like to give a HUGE THANKS TO Lorenzo I just called about my booking and make a mistake! Luckily Lorenzo knew exactly how to help me and correct my error! He was direct and straightforward while giving me the best costumer I've had staying since I’ve booked with Hilton. Thank You, So Much!
• RM

  Riley Monthey

  Dec 16, 2025
  1.0
  I am a loyal Hilton honors member and a fan of their hotels, but this has been the worst experience at a Hilton hotel I’ve ever had. I was awoken by fire alarms at 2:30 AM. Normally this would not have been an issue, as emergencies happen, but I was informed by the employees that it is just a reoccurring issue with their fire alarm and that nothing set it off. Because of the lack of sleep I was able to get, I tried to talk to management about making adjustments to my stay. Instead of simply telling me no, they rudely called me a twink and insinuated that was the reason I wished to make an adjustment. It was extremely bizarre and unnerving. I’ve never encountered a more unhelpful and rude hotel staff in my life.
• AB

  Amber Baron

  Dec 16, 2025
  1.0
  If I could put zero stars I would. One of the most uncomfortable and unprofessional hotel experiences I’ve ever encountered. On top of the fire alarm going off from 2-3am. I was informed that I was allowed to check out late, and essentially was lied to. I would not have attempted to do so if I hadn’t been told it was permitted. When the explanation I was later given by Mackenzi at the front didn’t make sense, I asked to speak with a manager— to understand the policy. The second the manager walked around the corner, I was met with an aggressive and dismissive attitude that was completely unwarranted. I hadn’t even opened my mouth. At no point was my intention to create conflict, yet I was treated as though I had done something wrong simply for asking what I believe to be pretty a reasonable question. What made this worse was the complete lack of patience, empathy, or basic hospitality. A simple and professional explanation— such as clearly stating the rules, or not telling me I could check out late in the first place, would have resolved everything. Instead, I was given a pretty interesting explanation - not giving me permission, because then they couldn’t “sell the room”. This statement, her tone and overall just the treatment made it clear that guest experience is not a priority here. Just their money. I’ve worked in and experienced the hospitality industry extensively, and I’ve never been treated this way. It was disappointing and frankly sad to witness such a lack of professionalism. Because of this interaction, I will not be returning. I hope future guests are treated with more respect and patience when asking reasonable questions— though based on this experience, I wouldn’t recommend taking that risk.
• JP

  jacob pollard

  Dec 16, 2025
  1.0
  Stayed here a while back and the fire alarm wouldn’t stop going off all night and so instead of staying another night I decided to talk with management and try to cut my bill a lil and have a late check out the next day instead of staying, but the next morning they say that I would have to pay for the whole weekend because my husband and I were the “loud ones”. I know they only did that because I’m gay and proud!

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