Embassy Suites by Hilton Charleston Historic District

Reviews

• SV

  sabrina vega

  Jan 4, 2026
  5.0
  Every time we arrive at this hotel, Shawna, the Assistant Front Office Manager, makes us feel like we’re coming home. When being away from home can feel so far and exhausting, her kindness, warmth, and genuine care mean everything to our crew. She always finds a way to accommodate us and goes above and beyond to make sure we’re comfortable. Shawna’s hospitality comes straight from the heart, and it never goes unnoticed. She truly makes this place feel like home. Flight attendant, Sabrina
• LL

  Leslie

  Jan 2, 2026
  3.0
  Now, let me be clear. When you walk into this building—the Old Citadel—you are struck by the architecture. It is magnificent. It speaks to the history of Charleston, and the preservation work they’ve done to maintain that character is truly impressive. The location is also top-tier; you’re right in the heart of everything, within walking distance of the history and the culture that makes this city so special. We also appreciated that the property is pet-friendly. It’s important to have a place that welcomes every member of the family included. And I have to say, the bed was exceptionally comfortable. We can all agree that after a long day of meetings or sightseeing, having a good place to rest your head matters. However... we also have to talk about the details. Because the details matter. While the bones of the building are historic, the interior—the decor, the rugs, and the TVs—feel like they’re stuck in a different era. They’re outdated, and they don’t quite live up to the grandeur of the exterior. There were also some fundamental issues: The Bathroom: The shower pressure was weak, and more importantly, we found a clump of hair on the shower wall. Now, folks, that’s just a basic service requirement that wasn't met. The toilet paper holder was also quite flimsy—not exactly the kind of structural integrity you're looking for. The Wake-up Call: I’m an early riser, but having an unprompted alarm clock go off at 6:30 AM because of a previous guest’s settings... that’s not the kind of relaxation we’re looking for in the morning. It’s a beautiful property with a lot of heart, but it needs a bit of a renewal project to really reach its full potential.
• AJ

  Ashley Justice

  Dec 21, 2025
  3.0
  The hotel is historic so I expected there to be quirkiness, which there was. The windows were high up in the rooms for example so there was no standing and looking out or down from the windows. This was fine, to be expected. However the room was in significant disrepair. The wallpaper in our bathroom was severely bubbling and falling off the wall, the bottom of the door was splitting and had many pieces missing. And the wood cabinets showed a lot of wear. Throughout the hotel the carpet was discolored and there were just signs of needed upkeep. The valet team was very friendly and helpful and the location was excellent however due to the hotel just not being in good repair we would not consider staying again.
• SC

  sweet Cee Cee

  Dec 19, 2025
  2.0
  I was very disappointed when I entered our room. There was paint peeling from the ceiling. The room needs a paint job. The curtains were not in the best condition. It looks like a flee bag motel instead of the usual locations that I have stayed. The breakfast was horrible. Embassy suites breakfasts are not what they use to be but I liked the greeting hostess who spoke to us as we were leaving. She was like a breath of fresh air to a bad day.
• DF

  Dan Fish

  Dec 16, 2025
  4.0
  We booked a room with a view and asked not to be near the elevators. We checked in and the room wasn't at all what we asked for. Room #130 needs to be condemned. It smells bad, has nasty stains in the carpet. Frame around the sink is falling apart. Should be ashamed to charge for that room at all. So we asked for another room. They gave us #230 right above, we stayed on night there and the bed was rock hard the floor was softer. We asked if there was ANY room with a view, didn't care about the beds. They gave us a room on the fourth floor with double beds. SO much better. Great view, beds were much softer and slept well. Staff was very nice; the breakfasts were good with a very good selection to choose from. The website says the rooms have Keurig coffee machines and they do not! Coffee in the room wasn't good at all. Why we brought our own K-cups but couldn't use them. Valet parking was nice and convenient. We would stay here again as long as we get another room like the one, we left. Also, the nightly reception was nice to wind down to after a day of sightseeing with a drink and snacks.

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