Business Details
About
HotelTapestry Collection
The Loom Hotel features a fantastic, quiet riverside location, yet close to the bustle of Downtown Providence. A quick five-minute Uber from the PVD Airport, travelers instantly feel at home in our lobby, upscale guest rooms, and well appointed, 24-hour fitness center, complete with locker rooms and sauna.
At the beginning and end of each day, unwind in our restaurant, The Brook Kitchen and Bar, which boasts a fantastic concept with high end wines, seasonal specialty craft cocktails and a menu that features the freshest ingredients New England has to offer.
If work brings you to the area, take advantage of our two spacious and private boardrooms or larger space for meetings with our high speed WiFi.
For weddings and meetings, allow our experienced sales team to curate the small wedding or social event that fulfills all of your desires.
Our historic hotel, founded in 1863, blends the charm and industry of the old world while allowing you to delight in all the modern conveniences of a luxury boutique hotel.
Location
The LOOM Hotel, Tapestry Collection by Hilton
400 Knight Street, Warwick, RI
02886, United States
Hours
Reviews
4.0
1,900 reviews
5 stars
957
4 stars
430
3 stars
212
2 stars
135
1 star
166
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some guests praised the staff for their friendliness and helpfulness, others reported unprofessional behavior and poor conflict resolution skills, particularly at the front desk.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including unclean bathrooms and rooms, which detracted from the overall experience.
Unique Design
Guests appreciated the hotel's industrial design and unique atmosphere, noting the charm of the converted factory space.
Service Inconsistencies
There were mixed experiences regarding service quality, with some guests reporting excellent service while others faced issues with room cleaning and responsiveness.
Parking Fees
Several reviews mentioned dissatisfaction with the additional parking fees, which guests felt should be included in the room rate.
- FGFurkie GJan 4, 20263.0Its a decent stay, upon entering its a nice sized room. Looks well decorated and felt clean. The issue i had was with the heat. It was freezing outside and the temp inside of the room felt the same. The thermostat that is connected to the wall wasnt even connected. I gave it a tug and it just fell off. So no heat for us that night.
- FFFrankenaDec 20, 20251.0Unfortunately, our recent stay at The Loom Hotel in Warwick was extremely disappointing due to unprofessional front desk conduct by Laurie. After my fiancé requested a room change because of cleanliness issues in the bathroom which wasn’t cleaned and was assumed to be a biohazard. She abruptly hung up on us. When we addressed the issue in person, Laurie was dismissive, handled the situation poorly, and demonstrated a clear lack of conflict-resolution skills. Despite us being the primary guests on the reservation, we were questioned and ultimately told that we could leave, which was shocking and not in line with basic hospitality standards. This experience was stressful and unacceptable, and we hope management addresses this to prevent it from happening to other guests.
- GLGina LeporeDec 19, 20255.0if you’re headed to Providence this is probably about 25 minutes away and maybe you wanna be closer but for me I need it to be closer to Warwick so it was a great location. The rooms are spacious and I love the idea that it’s this old mill that’s been converted into a beautiful hotel which has a little bit of industrial field to it still but very cozy and warm. It’s a great place for a weekend trip. I love that they had parking included and you don’t have the extra 40 bucks per night added to your room so role convenient and it’s close proximity to 95 and 295 so it’s easy to get in now.
- DRDino RuggeriDec 13, 20255.0Loom is a cozy hotel with a really cool historic vibe. Rooms are nice, comfortable bedding, good water pressure. Restaurant burger was a hit with a fun oyster happy hour! The biggest impression was made by front of house manager, Liliana. She helped us resolve a slight issue with checking in and then continued to ensure our stay was wonderful. Not to mention she’s everywhere! At the desk, in the restaurant, still helping customers after her shift. A wonderful representative of the hotel and I hope that’s recognized by her supervisors. Thank you Lily!
- JMJared MahabaliDec 6, 20255.0This is my favorite hotel in Rhode Island! The rooms are clean and comfortable and we enjoyed the view of the water from our room. The Brook Kitchen + Bar in the lobby offers fantastic vibes and delicious food, a special shoutout to our server Mishi G. who took exceptional care of us, ask for her if you ever dine here! The staff at the LOOM Hotel were kind and helpful, a special shoutout to Laurie at the front desk! We will be back🙌🏽
Frequently Asked Questions About The LOOM Hotel, Tapestry Collection by Hilton
What are the check-in and check-out times at The LOOM Hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does The LOOM Hotel provide free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas along with a public internet terminal.
Are pets allowed at The LOOM Hotel?
Yes, both cats and dogs are welcome at the hotel.
Is parking available for guests at The LOOM Hotel?
Yes, self-parking is available for free.
Does The LOOM Hotel offer airport shuttle service?
Yes, a free airport shuttle service is available for guests.
Are there dining options available within The LOOM Hotel?
Yes, the hotel features a restaurant and bar called The Brook Kitchen + Bar.
Is The LOOM Hotel accessible for guests with mobility needs?
Yes, the hotel has accessible parking and elevators to accommodate mobility needs.
What fitness facilities does The LOOM Hotel offer?
The hotel has a free 24-hour fitness center with locker rooms and a sauna.
What nearby places can guests visit for dining or entertainment around The LOOM Hotel?
Guests can visit nearby places such as Nylo Loft Lounge, The Loft Restaurant and Lounge, Fat Belly's Pub, Cork And Rye Gastropub, and Not Your Average Joe's for dining and entertainment options.
How can guests use nearby transportation options around The LOOM Hotel?
Guests can easily reach the hotel via a quick five-minute Uber ride from PVD Airport. Additionally, the hotel offers a local shuttle for convenient transportation around the area.