Hampton Inn & Suites Providence/Warwick-Airport

Reviews

• AM

  Alexis Mendez

  6 days ago
  5.0
  I would like to share my experience… I was having a hard time bringing in my bags all at once but Bernie noticed I needed assistance and offered to assist me with carrying my bags to my room. After having a long exhausting day, his assistance was well needed and customer service skills were awesome! My stay was very peaceful and had no complaints.
• NB

  Nate Berg

  Nov 5, 2025
  5.0
  I was here for 10 days.. They are in the middle of a huge remodel.. Halfway through my stay, I got a brand new bed.. Despite all the construction, it was a wonderful place to stay.. Big D the GM, manny and Jennifer all went out of their way to make me comfortable and at home since I work in the lobby a few hours a day for work.. Even in the middle of everything, the place was clean. Breakfast is typical Hampton Inn fare but they do put out sausage and gravy every once in a while.. Spent some time with their construction general Shia and in a short time. This is going to be one brand new beautiful hotel… They just finished remodeling and updating the gym.. The new bed was amazing.. I think anybody’s staying here as soon as going to be pleasantly surprised Jennifer and manny thanks for the off hour orange juices and always making feel like more than a room number.. When I’m back in Rhode Island, this is be where I stay
• JR

  Joshua Rhone

  Nov 3, 2025
  1.0
  Worst Hampton Inn experience ever. 100% customer satisfaction is a joke! Our first room included a nice clump of hair and dirty towels, as well as no chairs or fixtures. Second room had a sink that would not drain and a toilet that would not flush. Third room had a bed that had been slept in and clearly not even been looked at. Fourth room had a toilet seat that was not attached and a flickering light in the bathroom. Avoid this hotel at all cost!!! Followed up with Hilton. A week has gone by. Still have not received the refund that was promised. Manager is still going to be ‘available tomorrow and will issue the refund.’ In seven days he has not be available, nor have we received a refund. Contacting our credit card company regarding fraud. Will not stay at this hotel again and likely discontinuing our relationship with Hilton/Hampton following this stay. Yes, it was that bad!!!
• MD

  Michael Drobnis

  Oct 25, 2025
  1.0
  Worst Hampton Inn Experience Ever – Avoid at All Costs As a 10 year Hilton Diamond member, I have stayed at least 100 Hampton Inn's and this was by far the worst experience I’ve ever had. From the moment we arrived, the problems started: The Front door to the hotel didn’t work – a basic expectation for any hotel. In our room: The Phone didn’t work – staff said “nothing can be done - we are going to be doing renovations" TV didn’t work. Guy came upstairs and after 15 minutes, got some things to work. There was no body wash in the shower and I don't mean empty, I mean there was no container. There was no container for body lotion, it was conditioner. The toilet didn't flush unless you flushed it three times or more. Breakfast was a disaster: Nothing edible. Eggs appeared to have meat so I asked the staff who said no, but they contained ham. When I asked for plain eggs (as the sign promised for dietary needs), I was told NO. Hard-boiled eggs looked like they had been sitting for days - see the picture. I had to leave and buy breakfast elsewhere, it was so bad. It gets worse: I asked for them to repair the issues and have the manager call me. They promised first thing when he got in around 10AM. The Manager never called back. I Contacted Diamond Support at 5:00 PM – no help. Promised a room switch, but when we returned, they said no rooms were available. Got up to our room and our key cards were deactivated. They got us new key cards and the room was not only not fixed, it was never cleaned or had items replaced. I demanded a room with a working toilet - found me a room but with one bed for three people. Finally moved to another room with only one bed for three people and it was filthy with dirty counters and pillows with no pillowcases. This property is a disgrace to the Hilton brand. Zero accountability, zero customer service, and completely unacceptable conditions. If you value cleanliness, working amenities, and basic hospitality, do NOT stay here.
• RS

  Rin Smith

  Oct 18, 2025
  1.0
  This has been the worst quality hotel I have ever stayed at. Our first experience was not getting through to anyone for the airport shuttle and then when we did get through they told us to get a Lyft driver and then give them the code to reimburse. They did not do this. We get to the hotel and it takes 5 minutes for the clerk to show up to check us in. They refused to take cash for the incidentals which bothered my boyfriend's mother quite a bit. Finally we check in and go up to our room, on the way we are greeted by a fithly uneven carpet and a drippy water stained roof down the hall. As we arrive at the room it takes another five minute to try and figure out the door key this is because one of the keys they gave us wasn't coded so we had to go back and get a new key. Finally inside we take a look around and the room is smaller than expected but it will work for a 2 night stay. Or so we thought. We pull out the bed from the couch and 2 springs at the foot of the bed are missing, so when my boyfriend's mother leaned on it she went right through and nearly bashed her head on the radiator. They also had not provided sheets for the pull out bed. We then inspected the bedroom area and the bathroom. The bedroom seemed fine other than the fact that all the outlets were loose and barely held my charger in place, causing my boyfriend's phone to be dead in the morning because the charger fell out at some point in the night. But the bathroom was the worst, black mold all around the corners of the ceiling. So back down to the front desk we went luckily they were willing to change our room because of the mold but we had to mad dash re pack everything and move it over. We get to the replacement room and luckily no mold and the pull out couch was working properly. But not all was right as we would soon discover. After a few hours in this new room the TV went out and started displaying an odd code in Spanish. Called the front desk and went down and they assured us it would be fixed shortly. We never saw anyone the rest of the stay despite asking a few more times about the status of the TV. Later that same night, as I gently placed my phone on the floating bedside table it sent the whole thing crashing down. Sending my switch, phone, and watch crashing to the floor. Luckily only my watch charger was smashed, but one would expect a table to not collapse when using it as intended. The front desk was very apologetic about the nightstand and was clearly aware that the issue had happened before. She attempted to offer a replacement cable but it was a Samsung watch cable and they didn't have one of those so she then offered us a bottled water or soft drink as compensation which we denied. The indoor pool was also closed for the entire duration of our trip. So overall if you want a stress free place to stay where the advertised amenities work. Go anywhere else.

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