Best Western Plus Montreal Downtown-Hotel Europa

Reviews

• JL

  Jade Lapierre

  4 days ago
  1.0
  IF I COULD REPORT THIS PLACE I WOULD. My cousin and her boyfriend with her BABY of 3 months old, the room wasn't ready when they got there, they have a BABY. The other room they got was dirty the room had hair in the shower and a used body wash. They asked for someone to come and wash, they used the cloths that are used to wash hands and face, without soap nothing. Disgusting. The service is horribe my mom and I went the visit and we are disgusted. They paid 178$ and 50$ for parking (which by the way isn't even the hotel's parking) so that's over 200$ for a room that wasn't even properly cleaned before coming. If I could give 0 stars, i would but it's impossible. When my mother and I went to complain, mind you my cousin was alone with the baby and she was breastfeeding, we went down to talk to the manager barely apologized laughed when we said that if we could give one star we would?! We asked them very clearly to not send the man that came, while my mother and I went to get something in my cousin's car they sent him back??!!!!! THIS IS UNACCEPTABLE. This place should be shut down. The pictures you are seeing on the website are NOT REALITY. This is literally fake publicity. The elevator so small and dirty too.
• TT

  Travel

  Nov 17, 2025
  1.0
  Room was not cleaned to meet expectations for the amount charged for staying and I will never understand how once checked in they can change your rates and charge more for certain nights
• DD

  Dan Davis

  Nov 16, 2025
  3.0
  Hotel is old one elevator was out for 2 days creating many delays waiting for elevator. Room service cleaned the room and never left any facecloths. Parking is difficult and construction on street makes it difficult .
• AA

  Ali Azadnia

  Nov 9, 2025
  1.0
  If cleanliness and maintenance matter to you, avoid this hotel. Our first room had an unclean bathroom, so they moved us to another one—but that room had a serious bathroom leak. We had to put towels on the floor because the water spread so much that we couldn’t even use the toilet. The next day, no towels were provided, and the cleaners didn’t replace the bin bags. We reported these issues to reception three times—no apology, no solution, just notes being written with no follow-up. To make things worse, one of the elevators was out of service for three days, leading to long queues and constant waiting. Overall, one of the worst hotel experiences we’ve had.
• JR

  Julia Ricketti

  Oct 14, 2025
  1.0
  It brings me no joy to have to give this a 1 star, but I feel like it is my duty to be honest about the experience and warn others of how it was and perhaps incentivize upper management to fix things. To make things clear, the staff on site were polite and did what they could, but the problems went deeper than that. My stay was in late August, where the hotel was likely completely full. There was a concert that weekend as well as some sort of card game competition happening at the hotel. I was staying with other family members, including my then 16 month old daughter. One of the first things that happened was the elevator got stuck. This prompted that one elevator remain turned off and the working one to only have 4 people in for the remainder of the trip. It also didn’t help that the elevator was tiny to begin with. Due to having a toddler, we always had to go down with the stroller which would result in long 15+ minute waits for the elevator. Even when it done come, it was often over the 4 people limit, not to mention suitcases so we could not go in. We did end up going many times up and down the stairs (from the 5th floor), with the toddler and the stroller in hands. I understand that technical problems happen, but something like this with a full hotel for 4 days does not seem acceptable. It should also be noted, the stairs smelled of urine. Due to having a toddler, we requested the crib for our room. This request was not noted and staff were surprised to find out when we arrived. They had to scramble and hope to find one, which I’ll give them props as they did. Unfortunately the crib was absolutely awful! The bars were very tall and awkward to put a baby in, the mattress may as well have been a concrete slab as it was so hard. My baby who usually wakes up only once a night, woke up at times over 6 times in one night during our stay. Even without the waking baby, there was not much sleep for us either (even our family in other rooms), because the beds and pillows were extremely uncomfortable. I don’t know when is the last time they were changed, but this was probably the most uncomfortable bed and pillows I’ve ever had. Its hard to explain, and more of a case of “you know an uncomfortable bed when you feel one”. To make matters even worse, the light switches are the type that glow in the dark. This would normally not be a problem and should be a feature, unfortunately though it would constantly flicker and was right in our line of sight while we lay in bed. This also doesn’t yet cover the flashing light for the smoke detector, which would practically illuminate the room every few seconds. Unfortunately it does not end there, the room was very hot so we needed to turn on the air conditioner, which was also extremely loud. We had to practically chose between discomfort related to temperature or discomfort related to noise. As if this weren’t enough, around day 2 of our stay, we were suddenly woken up in the middle of the night by a loud buzzing and rattling. Turns out it was the mini fridge in the room for some reason, which we were forced to pull the plug from. As we went behind the TV stand to do so, we found an absolute disgusting mess, that probably hadn’t been cleaned in years. All this together unfortunately made for a very unpleasant and sleepless trip. I’ve always enjoyed staying at Best Western, so it makes me sad that this one has been neglected to this point. If any upper management of this one is reading, please do consider visiting the rooms, inspecting their cleanliness, functionalities and reviewing all the mattresses and pillows. This hotel should have everything to be an easy 5/5 with its structure and location. It saddens me that this was the experience we have and hope to warn others of it, or prompt some kind of change.

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