Business Details
About
Hotel
Suburban Philadelphia Hotel
Location
Hampton Inn Philadelphia/Willow Grove
1500 Easton Road, Willow Grove, PA
19090, United States
Hours
Reviews
3.8
1,117 reviews
5 stars
447
4 stars
315
3 stars
156
2 stars
92
1 star
107
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty rooms, hair in bathrooms, and reports of pests.
Customer Service
Customer service received mixed feedback; while some praised the staff's friendliness, others reported rude interactions and unhelpful responses to complaints.
Breakfast Quality
Breakfast was frequently criticized for being poorly stocked, cold, or unappetizing, with several guests expressing disappointment.
Maintenance Issues
Guests reported various maintenance problems, including lack of hot water, malfunctioning shower heads, and issues with room amenities.
Noise Complaints
Several reviews mentioned noise disturbances from children or trains, affecting the overall comfort of the stay.
- DCDenis Carignan1 day ago5.0Clean, quiet and comfortable. Not super fancy but not a dumb. Far better than many we have stayed at.
- DSDanielle Sedlacek3 days ago2.0So many issues with this stay, starting with a room assignment with a toilet that didn't flush. After settling into my room, I had to call the front desk who told me he would send up a maintenance man - no... I pushed back that I wanted a different room. Maintenance isn't needed to come on my time. I went back to the front desk to request a new room. The rooms are very dark, but otherwise ok. Service at the front desk was also decent. Both showers taken got cold mid way through and then got hot again. Not sure what that's about. At the night, the train came at least 3 times so we got 0 sleep. If I knew we were this close to tracks I would not have booked. Nothing the hotel can do about this but bookers be aware. Lastly, breakfast was subpar, missing a lot of reported items, and the homeless person stealing breakfast food for later and then loitering in the lobby made it even worse.
- ABAlexandra B3 days ago2.0The rooms need updated and the hotel isn’t very clean. There was a hole in the wall in my room, stains on the carpet, and my bed frame was breaking. Moved to Hampton Inn Warrington which was much nicer and cleaner. Very disappointed because I stayed at this hotel a few years ago and it was very nice.
- DKDenis KashirinNov 16, 20253.0Pretty good hotel overall. Reduced the rating because of: It is kind of noisy because of railroad and highway nearby. Noticed a mouse in the breakfast room.
- IBIan ButterissOct 28, 20254.0Don't be fooled by the lower rating as the property has been renovated. The location is not perfect, sandwiched between a freight railroad line and I-276, but it's a great property if you have teens or older children as they have a cool game room with pool, ping pong and foozball. Our kids spent the evening there instead of watching TV or on their phones complaining of boredom. Rooms were clean and up to date, service is wonderful. We will consider again if we're in the area.
Frequently Asked Questions About Hampton Inn Philadelphia/Willow Grove
What types of payment are accepted at Hampton Inn Philadelphia/Willow Grove?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Is parking available for guests at Hampton Inn Philadelphia/Willow Grove?
Yes, self-parking is available for free.
Does Hampton Inn Philadelphia/Willow Grove offer free WiFi to guests?
Yes, free WiFi is available in public areas and there is a public internet terminal.
Are pets allowed at Hampton Inn Philadelphia/Willow Grove?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does Hampton Inn Philadelphia/Willow Grove provide?
The hotel has accessible parking, an accessible elevator, and is mobility accessible.
Is breakfast included with a stay at Hampton Inn Philadelphia/Willow Grove?
Yes, a free buffet breakfast is available to guests.
Can guests use a fitness center during their stay?
Yes, the hotel offers a free fitness center with equipment including elliptical machines, free weights, and treadmills.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Are there any convenient stores nearby Hampton Inn Philadelphia/Willow Grove for quick shopping or snacks?
Yes, Wawa, a convenience store, gas station, coffee shop, and restaurant, is nearby, making it easy to grab snacks or fuel your vehicle.
What nearby entertainment options are available for families visiting Hampton Inn Philadelphia/Willow Grove?
Urban Air Trampoline and Adventure Park is close by, offering an amusement park, arcade, and active life activities suitable for all ages.
Are there any nearby automotive services close to the hotel?
Yes, several automotive services are nearby, including Faulkner INFINITI Willow Grove, Audi Willow Grove, United Tire & Service, and Faulkner Maserati Willow Grove, providing vehicle sales, repairs, and parts.