Business Details
About
HotelHampton Inn
Stay a while at our new Hampton Inn & Suites Kutztown hotel. Minutes from Kutztown University of Pennsylvania, locals shops and restaurants, our contemporary hotel offers a great stay in a great location. Explore local culture, stroll along Main Street or attend the folk festival. Our shuttle service makes getting around to local attractions easy.
Our Kutztown hotel rooms are modern, fresh spaces with HDTV, coffeemaker, work desk, free WiFi and our clean and fresh Hampton bed®. Upgrade to a suite for additional space, a sofa bed, microwave and mini-fridge.
Fuel your day with a free hot breakfast, available each morning. Enjoy fluffy waffles, fresh fruit, hot coffee and more, or stop by our 24/7 Treat Shop® for snacks, beverages and travel essentials. Go for a relaxing swim in our indoor heated pool, kick back on the patio, chat with friends around the fire pit, or work out in our fully equipped fitness center. Meetings and events for up to 60 people are easy with our function space.
Location
Hours
Reviews
4.7
515 reviews
5 stars
407
4 stars
76
3 stars
15
2 stars2
1 star
15
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received mixed reviews; while some guests highlighted friendly and helpful service, others reported unprofessional behavior and lack of empathy in certain situations.
Breakfast Quality
The complimentary breakfast was generally well-received, with a variety of options, although some guests noted a decline in quality compared to previous stays.
Room Comfort
Guests appreciated the comfort of the rooms, but there were complaints about issues like firm mattresses and low toilets.
Customer Issues
Several reviews mentioned problems with billing and management's response to complaints, indicating a need for improved customer service in handling issues.
- BABelinda ArndtDec 24, 20251.0I've been a loyal guest at this hotel for years, but today I encountered a problem. I needed to cancel my reservation after missing the deadline because I had to take my pet to the emergency vet, where I spent three hours. Despite explaining the situation, I was informed I would be charged regardless. I politely requested if, as it's my first time, they could waive the fee. However, during both calls, the staff were unempathetic, grew more stern, repeated their points, cut me off, and claimed it was normal practice. Frustrated, I told them I was speaking and that I would never return. It’s very disappointing that they couldn’t show any compassion or understanding, especially on Christmas Eve. I would not recommend staying here. Do better, Hilton. Do better, the person I spoke with today. Just do better. Things are hard for people this holiday season. Do better. UPDATE! I followed up with them as they told me below, and all they offered was an apology, and that was it. You really should do better, Hampton. As I mentioned, I will never stay at your hotel again. Thank you for making my Christmas even more stressful and terrible than it already was and thank you for rerunning the same talking points.
- MVMax VanraaphorstNov 20, 20255.0Really nice Hampton inn. Very clean. Excellent hotel gym.
- MDMalte DtttNov 19, 20255.0Clean room. Nice staff.
- GMGreg McGuireNov 11, 20255.0Very good Hampton inn. No cookies in the evening but still very good in quiet location.
- MPMichelle PlainNov 10, 20251.0My fiance and his Dad needed a place to stay outside of Allentown, PA for the night and this Hampton Inn & Suites popped up with very favorable reviews. I booked the room on booking.com around 10:30pm EST on 11/9 and advised them just to phone the hotel directly to let them know they'd be arriving past 12am on 11/10 to ensure it wouldn't be an issue. My FIL spoke to the front desk who said not a problem. Well, I guess upon them arriving it WAS a problem. The front desk attendant told them they might see a cancellation fee and gave them a huge attitude, even after they explained they called ahead and were assured it wouldn't be a problem. Their room was filthy, women's hair on one of the beds and pillows, terrible smell, but they toughed it out since they were only there for a few hours. It's now just after 9:30am EST on 11/10 and they're checking out. We will be escalating this to Management as this is unacceptable, no matter the time of night and I hope the front desk attendant is spoken with.
Frequently Asked Questions About Hampton Inn & Suites Kutztown
What are the check-in and check-out times at Hampton Inn & Suites Kutztown?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available at Hampton Inn & Suites Kutztown?
Yes, free self-parking is available for guests.
Does the hotel offer free WiFi and in which areas?
Free WiFi is available throughout the public areas and there is a public internet terminal for guests to use.
Are pets allowed at Hampton Inn & Suites Kutztown?
Yes, both cats and dogs are welcome at the hotel.
What amenities does Hampton Inn & Suites Kutztown offer for fitness and recreation?
The hotel has a free fitness center equipped with elliptical machines and treadmills, as well as an indoor heated pool.
Is breakfast included with the stay at Hampton Inn & Suites Kutztown?
Yes, a free buffet breakfast is available for guests each morning.
Does Hampton Inn & Suites Kutztown offer shuttle services for local transportation?
Yes, a local shuttle service is available to help guests get around to nearby attractions.
Are there accessible features for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevators.
What nearby shops can guests visit for flowers or souvenirs?
Guests can visit Nooks and Crannies or Farmhouse Flowers, both nearby flower and gift shops, for flowers and souvenirs during their stay.
Where can guests find medical services close to Hampton Inn & Suites Kutztown?
Nearby medical facilities include St. Luke's Health Center, St. Luke's Laboratory Services, and Tower Health Medical Group Family Medicine, all offering various health services.
What are some dining options near Hampton Inn & Suites Kutztown?
Guests can enjoy local dining at Domino's Pizza, which is close by for casual meals.