Business Details
About
Hotel
The Hilton Garden Inn Kennett Square hotel of Pennsylvania is located in Philadelphia's suburban Chester County. In the heart of the Brandywine Valley, the hotel is conveniently located near: World-famous Longwood Gardens - less than a mile away, Winterthur Museum and Country Estate, Brandywine River Museum and Brandywine Battlefield, Historic Chadds Ford, Wilmington, Delaware and Philadelphia, Pennsylvania, Lincoln University, University of Delaware.
The Hilton Garden Inn Kennett Square hotel of Pennsylvania is just minutes from many businesses including: Exelon, Genesis Health Ventures, Astra-Zeneca, DuPont, State Farm Insurance.
Hilton Garden Inn Kennett Square hotel of Pennsylvania features: Great American Grill, 24-Hour Pavilion Pantry convenience mart, Complimentary 24-hour business center, Complimentary on-site fitness center, Wireless Internet service in public areas and guest rooms, Indoor heated pool and whirlpool, Two spacious meeting rooms with high-speed Internet access.
At Hilton Garden Inn Kennett Square hotel, 92 Beautiful Guest Rooms feature: Complimentary high-speed Internet (wired and wireless), Complimentary secure printing to the 24-hour business center, Oversized work desk, ergonomic chair and desk level outlets, Microwaves, refrigerators and coffee makers, Iron, ironing board and hairdryer, USA Today each weekday morning.
***** Everything. Right where you need it.*****
Location
Hilton Garden Inn Kennett Square
815 East Baltimore Pike, Kennett Square, PA
19348, United States
Hours
Reviews
4.0
848 reviews
5 stars
401
4 stars
218
3 stars
115
2 stars
44
1 star
70
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Mixed reviews on cleanliness; some rooms reported as clean while others noted issues like dirty carpets and strong odors.
Customer Service
Customer service experiences varied widely; some staff were praised for being friendly and helpful, while others were criticized for rudeness and lack of professionalism.
Room Quality
Rooms were described as outdated and in need of renovation, with issues like broken TVs, uncomfortable beds, and inadequate shower pressure.
Location
The hotel is well-located near Longwood Gardens, which many guests appreciated.
Breakfast Issues
Guests expressed disappointment over the lack of complimentary breakfast and the quality of the paid breakfast options.
- JGJohn GoldsbyNov 16, 20251.0My stay was on 11/9 in room 224. The clerk charged my card after it was reserved under my mother’s card. I called the front desk twice and they didn’t help. When my father called they told him it was a temporary hold. It has been a week and the $100 charge is still there. I want my card refunded for the unnecessary charge by end of business Monday 11/17/25.
- SLSarah LombardoNov 15, 20252.0Very obviously old. Overpriced. It's one of only two hotels near Longwood Gardens so I'm guessing that's how they stay in business. I didn't make the arrangements, so it wasn't until after our stay that I even knew there was a pool, restaurant, etc. I just saw a small bar next to the front desk. No information in the room. Just two bottles of water that had a tag stating they would charge you 3$ if you drank them. Tacky.
- SSSteve SekelyOct 26, 20253.0Carpet in room was not clean and torn
- APAmy POct 9, 20251.0UPDATE: Your response is completely inaccurate. I appreciate the attempt to "save face" but your choice to reply publicly and not privately only reinforces the point. This shows the lack of respect, and discretion. While I understand this may not fall under HIPAA jurisdiction, publicly referencing a guest's medical situation is still a serious breach of privacy and hospitality ethics. I have stayed at this property multiple times over the past 10+ years. I supported them even after seeing past reviews about bed bugs, and mold, and having an elevator that feels like it is going to get stuck every time...but I will never stay here again. The level of professionalism we experienced this visit fell far below what I've come to expect from the Hilton brand. I truly hope corporate leadership takes a closer look at how this location is being managed. (For anyone visiting this area, the Home2Suites by Hilton in Glen Mills is a great nearby alternative with better service, nicer rooms/bathrooms, and a full complimentary breakfast and coffee in the morning).
- NVNicolaas VanderwaltOct 7, 20251.0The Hotel front desk clerk, Marco refused service to my construction team after a credit card was declined. He refused to run the card again after they resolved the issue with the card (a business credit card) He was rude and racially charged against my guys who were Hispanic. They just walked off a construction site and probably didn’t look as clean as some of the other guests at the hotel. I think Marco didn’t like what he saw and decided to decline service. When asked to speak to the manager he simply said they were not available. As a hiltons honor member I’m disgusted at best with this hotel and Marco’s poor attitude!!
Frequently Asked Questions About Hilton Garden Inn Kennett Square
What are the check-in and check-out times at Hilton Garden Inn Kennett Square?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Kennett Square offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available in both public areas and guest rooms.
Is parking available at the Hilton Garden Inn Kennett Square?
Yes, free self-parking is available for guests.
Are pets allowed at the Hilton Garden Inn Kennett Square?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have an indoor swimming pool?
Yes, there is one indoor heated pool available for guests to use.
Are breakfast options available at the Hilton Garden Inn Kennett Square?
Yes, breakfast is available with buffet breakfast options offered.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking, elevators, and an accessible pool for guests with mobility needs.
Are there fitness facilities available at the hotel?
Yes, there is a complimentary fitness center with equipment such as elliptical machines, free weights, treadmills, and weight machines.
What nearby dining options are available around Hilton Garden Inn Kennett Square?
Nearby dining options include Saxbys Coffee, Wayback Burgers, Applebee's Grill + Bar, Great American Grill (hotel’s own restaurant), Jersey Mike's Subs, Subway, and Kyoto Japanese Cuisine.
Are there any nearby fitness centers close to the hotel?
Yes, nearby fitness centers include Snap Fitness and High Impact Fitness, offering options for additional workouts or training.
What are some nearby services that guests might find useful during their stay?
Guests can find nearby services such as Bank of America for financial needs, Go Green 'N' Clean Car Wash for vehicle care, and various real estate agencies including Lumina Settlement Services and Diana Perez-REALTOR.