Business Details
About
Hotel
Daily Mandatory Charge includes: Portland Tourism Improvement District Fee.
Location
Hours
Reviews
3.8
496 reviews
5 stars
221
4 stars
102
3 stars
70
2 stars
34
1 star
69
What are people saying?
AI-generated from recent customer reviews
Room Size
Many customers noted that the rooms are small and lack adequate storage space for luggage.
Staff Professionalism
Multiple reviews highlighted unprofessional behavior from front desk staff, including rudeness and lack of assistance.
Cleanliness Issues
Some guests reported cleanliness problems, including dirty bathrooms and unpleasant odors in rooms.
Customer Service
Overall customer service was inconsistent, with some staff being friendly while others were rude or unhelpful.
Breakfast Quality
The breakfast offerings were described as basic and lacking in variety, with some guests expressing disappointment.
- BBBen BrowneNov 14, 20254.0Is close to the airport and parking was free. Staff is awesome and let me.check in early. Room was noisy from outside road and airport noise. 24/7 coffee was awesome!
- GGgino.Oct 20, 20252.0A god example of trying to “modern” than actually being functional. Rooms are tiny with nowhere to put your clothes and a kid desk to try and work on as an adult! It’s an okay hotel for an overnight near the airport but definitely not a 3 day business trip like I am on. Definitely won’t stay here for more than 1 night for business.
- JSJerry SOct 17, 20252.0I was not very happy when the cleaning staff walked right into my room without even knocking.
- TKTeresa KingOct 9, 20255.0Needed a quick overnight stay for an early morning flight. This was probably the tiniest room I’ve ever slept in but it served my purpose. It was very efficient.
- DCDaniel CuelloOct 5, 20251.0We have stayed at many Hilton properties and loved them. This one has been the only property that we have not enjoyed. First, checking in on 10/4 (~9pm) the two girls at the front desk were pretty unprofessional. The girl helping us had her phone propped up on a bottle and was FaceTiming while guests were checking in. As we are checking in she kept getting other FaceTime calls that she had to keep rejecting because her phone was ringing. Also, they were eating little Caesars pizza (totally fine), but they decided the best place to keep the pizza box was on top of the front desk? That just didn’t make sense to me, why not just keep it behind the desk. The morning of 10/5 at 6am. The lady working the front desk, headphones in and on her phone, was very rude. The pancake machine was not working. I asked her very nicely how we can get it working. Me, my husband, and others were struggling trying to make it work for a while with no help. She responded “you get them” in a very rude and annoyed way. I told her it’s not working. She then got up, very annoyed, and did something to the machine and it lit up. I asked “oh is it working now?” in a cheerful and positive manner. She shouted in response, once again a super rude and annoyed, “YES!”. Just unprofessional and bad customer service at the front desk. Which is unfortunate as this is the very first thing customers encounter when entering the hotel.
Frequently Asked Questions About Tru by Hilton Portland Airport
What accessibility features does Tru by Hilton Portland Airport offer?
The hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Is breakfast included with a stay at Tru by Hilton Portland Airport?
Yes, free breakfast is available for guests during their stay.
Does Tru by Hilton Portland Airport provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
What are the check-in and check-out times at Tru by Hilton Portland Airport?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available at Tru by Hilton Portland Airport?
Yes, self-parking is available for guests.
Are pets allowed at Tru by Hilton Portland Airport?
Yes, both cats and dogs are welcome at the hotel.
Does Tru by Hilton Portland Airport offer an airport shuttle service?
Yes, the hotel provides a free airport shuttle service for guests.
What fitness facilities are available at the hotel?
A fitness center is available for free to guests during their stay.
What nearby hotels can I consider besides Tru by Hilton Portland Airport?
Nearby hotels include Red Lion Hotel Portland Airport, Home2 Suites by Hilton Portland Airport OR, and Country Inn & Suites by Radisson, Portland International Airport, OR. These can be options if you need various accommodations near the airport.
Are there any nearby cafes or restaurants close to the hotel?
Yes, LSG Sky Chefs and Airport Cafe are nearby. You might want to visit these spots before or after your stay for meals or refreshments.
How can nearby transportation options help guests at Tru by Hilton Portland Airport?
Airpark Portland provides parking and airport shuttle services, which can help guests with convenient airport access and vehicle parking during their hotel stay.