Holiday Inn Portland-Airport (I-205) by IHG

Reviews

• CA

  Cc Anguiano

  Nov 16, 2025
  2.0
  This place needs better security for their parking lot. I walked my dog several times through here and not once did I see security. The hotel has been on notice of this issue as seen in other reviews, a simple sign that they are not liable doesn’t excuse their negligence. Don’t park here if you have to park in the very back!!! Attaching some photos of vehicles with their broken windows.
• RS

  Richard Stoeckel

  Nov 16, 2025
  4.0
  I'd give it 5 stars except they had one poor gal working both the bar and playing waitress. She was very nice and was hustling, but it just wasn't fair to her. I tipped her 50% for the meal and beer. They could spend a few bucks and have a bartender and a waitress. Food was good for the price. Very close to the airport. Easy in and out.
• RC

  Ron Coleman

  Nov 9, 2025
  1.0
  This hotel sucks. Went to swim at 530pm and the pool had just been closed for the evening for maintenance. Thats right when people want to swim. You would think management would realize that moening would be a much better time for maintenance. We had been telling our autistic 4 year old that she could swim when we got to the hotel for the evening. Our bathroom floor was super sticky. Yhis was after we got moved rooms because the first room was even dirtier. It looked like their was possibly dried blood on the lamp shade. also the walls in the hall need to be repainted instead of touched up with a color that doesn't even match. Pretty suprised holiday in would allow their name on the side of that building. Overall terrible experience and I should have spent the extra 100 bucks for a better hotel.
• KK

  King KC

  Nov 3, 2025
  3.0
  On 10/13, due to my work trip & incomplete projects, I had to extend only one more stay before fly to go back to another state for work. I went there w/ my wife b/c she had to visit her grandma’s residential care facility, she helped me to extend my stay, shared her experience; On 10/13 btw 7 - 8:30 am, when wife asked to clarity the revelations, the front desk staff, Mr. Derrick Chand was extremley unprofessional and dismissive, saying "GM is not coming today, why do you need to see the GM." His tone of the convention felt unnecessarily confrontational, especially considering we were simply asking for clarification on the reservations. In addition, Mr. Derrick provided their long-term member inaccurate info, which he lied to their guests. He stated that "you won't be able to meet the GM b/c he is not coming today." However, wife loves the IHG corporate, they never, never, provided wrong info, refused to lie; that is why we trust IHG, this is so important to a IHG company's success. Wife met GM Mr. JL at the time and solved prob analytically & quickly. Due to Mr. Derrick's unwillingness & unprofessional mindset, other guests may not be able to get some help from him. On 10/13, we felt that the hotel's male front desk staff were inefficient & less professional than their female front desk staff. The hotel can train those basic manners, some basic ethics, integrity, providing correct info, good communication skills such as how to communicate professionally, active-listening w/o resistance, ensuring the accuracy, and understand how to use the analytical problem solving skills for those long-term IHG members. This will lead him to understand his job responsibilities, front desk manager's job descriptions. Otherwise, this situation/untrained hotel employees/front desk manager can cause significant inconvenience & a ruined your hotel guests' experience. Thanks you for your time & consideration,
• HJ

  Howard James

  Oct 29, 2025
  2.0
  Disappointing Stay at Holiday Inn Portland - November 2024** **Rating: ★★☆☆☆ (2/5)** I stayed at the Holiday Inn Portland in November 2024 and unfortunately left disappointed with several aspects of my experience. **The Good:** - Staff was present at the front desk upon arrival - Check-in process was straightforward **The Not So Good:** **Housekeeping Issues:** The most concerning problem was that housekeeping did not change my pillows or sheets on the second day of my stay. For a hotel of this brand standard, I expect basic daily cleaning services to be provided without having to request them. **Food Quality:** The food was below expectations. I would not recommend dining at the hotel if you have other options nearby. **Customer Service:** Customer service was mediocre at best. I would rate it a 3 out of 10. Staff seemed disengaged and not particularly helpful with guest needs. **Transportation:** The hotel shuttle/ride service was late, which caused inconvenience to my schedule. Reliability of transportation is important, especially for business travelers. **Overall Impression:** For the price point, I expected better service and attention to detail. I hope management addresses these issues, particularly the housekeeping standards. I would hesitate to recommend this location to other travelers until improvements are made.

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