Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada
4.4980 reviews
Business Details
About
Extended Stay HotelHomewood Suites
Located moments from the attractive village of St. Jacobs, St. Jacob’s Outlets Mall and the Farmers Market, and surrounded by beautiful hiking and skiing trails, Homewood Suites by Hilton® Waterloo/St. Jacobs, Ontario, Canada, offers a welcoming, all-suite base in stunning natural surroundings. Discover downtown Kitchener and Waterloo, or visit RIM Park - Waterloo’s premier recreation and park complex – all just a short drive from our extended stay hotel in Waterloo, ON. Feel at home in an inviting one or two bedroom suite, equipped with a kitchen, complete with cooktop, full-sized refrigerator, dishwasher and microwave: an LCD TV, an iHome dock, a desk and complimentary WiFi. Buy snacks and gifts in the onsite shop or make use of our complimentary grocery delivery service. Ideal for corporate guests, this all-suite hotel in Waterloo, ON, is just a few minutes' drive from Waterloo Technology Park, Home Hardware, Manulife, the University of Waterloo and Wilfrid Laurier University. Plan an event for 120 people with 1,200 sq.ft. flexible meeting space and stay connected with a variety of useful services including printing and faxing in the free, 24-hour business center. Start each day with a complimentary hot full breakfast, and every Wednesday evening, enjoy our manager reception with complimentary snacks, and local wine and beer for purchase*. Make the most of your leisure time at this all-suite hotel in Waterloo, ON, which offers an indoor swimming pool, a putting green and a fitness center, equipped with the latest cardio and weights equipment. *Must be of legal drinking age.
Location
Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada
45 Benjamin Road, Waterloo, ON
N2V 2G8, Canada
Hours
Reviews
4.4
980 reviews
5 stars
611
4 stars
242
3 stars
58
2 stars
24
1 star
45
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty bathrooms and uncleaned rooms.
Staff Performance
While some guests praised the friendly and helpful staff, others reported poor customer service and lack of management support.
Room Comfort
Guests appreciated the spacious suites and comfortable beds, but there were complaints about noise and outdated decor.
Breakfast Quality
The breakfast received mixed reviews, with some guests finding it decent while others criticized the quality and variety.
Ventilation Issues
Several reviews mentioned poor ventilation in rooms and hallways, leading to discomfort during stays.
- YPYossi Peleg1 day ago5.0Exceptional service paired with delicious dishes
- JJJR2 days ago4.0We were there for a Ringette tournament along with several other teams and this hotel was ideal and the staff were excellent.
- CCCaraDec 30, 20254.0Comfortable beds. Stayed here for a wedding nearby
- FGFawn GillardDec 21, 20254.0First time staying at this location but not first time staying at a Hilton. The bathroom was a weird set up in the suite. The bathroom sink was outside of the bathroom. Tub/shower and toilet were in a room by themself. Livingroom area was small for 4 people staying in the suite. The bedroom was way bigger than it needed to be. Overall, was a very nice hotel. Nice and helpful staff.
- DCDan CaputoDec 4, 20255.0We stayed at the Homewood Suites in St. Jacob's. The suite was roomy , clean , very comfortable and the layout was perfect . We had our dog with us , so the location was perfect , there were walking trails right behind the hotel which made it very convenient . When you walk in the lobby and look around besides the roo s , a person would never know it was pet friendly . Their rates are very reasonable, the staff is friendly and very helpful and as a matter a fact , we are staying there again this year for Christmas. Merry Christmas to Homewood and the staff .
Frequently Asked Questions About Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada
What types of suites are available at Homewood Suites by Hilton Waterloo/St. Jacobs?
The hotel offers inviting one or two bedroom suites equipped with a kitchen including cooktop, full-sized refrigerator, dishwasher, and microwave, along with an LCD TV, iHome dock, desk, and complimentary WiFi.
Is breakfast included in the stay at this hotel?
Yes, a complimentary hot full breakfast is provided to guests every day.
Does the hotel offer accessibility features for guests with mobility issues?
Yes, the hotel provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Are pets allowed at Homewood Suites by Hilton Waterloo/St. Jacobs?
Yes, pets including cats and dogs are welcome at the hotel.
What amenities does the hotel offer for fitness and recreation?
The hotel features a free fitness center equipped with cardio and weights, an indoor swimming pool, a putting green, a game room, and a nightclub for entertainment.
Is parking available for guests at the hotel?
Yes, self-parking is available for free for hotel guests.
Does the hotel have environmentally friendly practices?
Yes, the hotel holds eco-certifications including ISO14001, ISO50001, Green Key, and Hilton LightStay, and implements programs like energy conservation, recycling, compostable food containers, and more.
What nearby attractions can guests visit during their stay?
Guests can visit the attractive village of St. Jacobs, St. Jacobs Outlets Mall, the Farmers Market, beautiful hiking and skiing trails, downtown Kitchener and Waterloo, and RIM Park which is a premier recreation and park complex.
Are there local shopping options near the hotel?
Yes, guests can explore nearby shopping destinations including St Jacobs Outlets, Vans, Rockport, Northern Reflections, Reebok Outlet, Tootsies Shoe Market, and Samsonite luggage store.
What dining options are available near the hotel?
Nearby dining includes Das Bar, The Bistro - Eat. Drink. Connect, Jack's Family Restaurant, and St. Jacob's Chicken & Spring Roll for various casual and themed meal experiences.