Business Details
About
HotelDoubleTree
Welcome to the bright and fresh DoubleTree by Hilton Kitchener, perfect for your business stay or family weekend. Located off Highway 8, we're near it all – Toyota and Google offices are within 8 km, and we're close to Bingemans FunworX and the Chicopee Ski Hill. St. Jacobs, the largest flea market in Canada, is just 15 minutes from the hotel.
Grab a warm Chocolate Chip Cookie at check-in and get comfy in a guest room featuring laminate flooring, a 55-inch TV, mini-fridge, workspace, complimentary WiFi, and a bathroom with heated floors. Suites are great for longer stays, offering a separate living area with sofa bed.
Sip a cocktail, watch a game or relax by the fire at Arbor Kitchen and Bar. From the breakfast buffet to exquisite dinner entrees, we have something for everyone. Morning/evening room service is also available. Enjoy our indoor pool.
It's easy to relax after a busy day with a workout in the 24-hour fitness center or a swim in our saltwater pool. See us at the Front Desk for coloring books, puzzles, gaming consoles and other family-friendly amenities.
Our DoubleTree hotel offers some of the largest meeting space in the region, accommodating board meetings up to multi-day conferences. Count on state-of-the-art technology, stylish furnishings, exceptional service, and a dedicated culinary team to make your event shine. Our sales and catering staff are happy to help plan the details.
Location
Hours
Reviews
4.1
546 reviews
5 stars
308
4 stars
119
3 stars
34
2 stars
32
1 star
53
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of staff members like Hardeep and Tijo, there were also reports of unprofessional behavior and poor service from some front desk staff.
Room Quality
Feedback on room cleanliness and maintenance was mixed; some guests found rooms clean and comfortable, while others reported issues like dirty bathrooms and maintenance needs.
Billing Issues
Several customers expressed frustration over unjustified charges and poor management regarding billing, particularly related to noise complaints and damage fees.
Amenities and Services
Guests appreciated the on-site Starbucks and breakfast options, but there were complaints about the pool's temperature and safety hazards.
Overall Experience
The hotel received a mix of positive and negative reviews, with some guests having great stays while others reported significant issues that affected their overall experience.
- JWjohn Wratten3 days ago1.0Made a reservation for my mother sister and one child. When booking clearly says breakfast included. Was denied. Room was supposed to be two queen size beds but were only doubles. Staff was polite I was told but they didn’t do anything to accommodate the miss information. We won’t be staying here again.
- BABill AshburnDec 29, 20252.0Arrived at hotel and was told at the front desk of closures at the restaurant part of the reason for booking here was the availability of an on site restaurant First and second night at the hotel were fine, by the third night the hallways were filthy, kids running and screaming through the hall which staff dealt with at around 11:30 pm. At around 3 am the fire alarm went off was reset and went off again I left about 6 am and received my receipt via email where the hotel had double charged me a pet fee, which was rectified by phoning the hotel. This is by no means a 4 star hotel and I doubt that I will stay at any Hilton properties in the future
- SMSir MCS48Dec 28, 20255.0Very pleased with our experience! The staff were very kind and very hard working.. Regularly & properly cleaned building and amenities.. This hotel exceeded our already high expectations in every aspect. Only wish the room had a microwave.. but given all the options within the hotel like the helpful kitchen & restaurant, Starbucks and more. This is a fantastic choice. Thanks again.
- DJDonnie Jacobs (Donnie J)Dec 25, 20253.0The room was okay… no complimentary waters, and the heating fan was loud. Definitely needs some maintenance. The guy making our Starbucks order had no clue was he was doing, didn’t even stir our drinks so all coffee stayed on the top. The staff was good, accommodating. Wouldn’t recommend this place for a long stay. 1 night would be fine.
- RRreviewsDec 19, 20251.0EDIT TO RESPONSE - “audio recording” was never showed to us , despite multiple requests to hear it. There were many many other people around us it could have possibly been. For it to get pushed and blamed onto us is so beyond unprofessional. Warning to anybody coming here, DON’T. Unjustified Charges, Poor Management, and Unprofessional Handling Check-in and check-out were smooth, — which is why it was shocking to receive an invoice afterward that included a noise complaint fee and a damage fee. When I called the hotel, I was told they had received “many noise complaints” and that there were multiple attempts to reach us. This is simply not true. We received one phone call, which we answered, and there were no knocks on our door at any point - yet the blame was placed on us without any proof. Even more concerning, the damage fee was completely unfounded. There was no damage to the room whatsoever. A staff member even acknowledged this on the phone and said the fee would be waived and the invoice corrected — but the revised invoice still included the charge. Charging guests without evidence, contradicting your own staff, and failing to correct obvious billing errors is extremely unprofessional. I have never experienced this level of poor management at a Hilton before. This situation has been escalated to corporate, and I would strongly caution future guests to carefully review their final invoice before leaving.
Frequently Asked Questions About DoubleTree by Hilton Kitchener
What are the check-in and check-out times at DoubleTree by Hilton Kitchener?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does DoubleTree by Hilton Kitchener provide accessible parking and elevator facilities?
Yes, the hotel offers accessible parking and an accessible elevator for guests.
Are pets allowed at the DoubleTree by Hilton Kitchener?
Yes, both cats and dogs are welcome at the hotel.
Is WiFi available throughout the property?
Yes, complimentary WiFi is available in public areas with public internet terminals.
Does the hotel have a fitness center and swimming pool available for guests?
Yes, there is a free 24-hour fitness center and an indoor saltwater pool for guest use.
Are there dining options on-site, such as a bar or restaurant?
Yes, the hotel features Arbor Kitchen and Bar for dining, offering breakfast, dinner, cocktails, and room service.
What eco-friendly practices does DoubleTree by Hilton Kitchener follow?
The hotel uses compostable food containers and cutlery, composts excess food, has an energy conservation program, uses energy-efficient lighting, bans single-use plastic straws, has a soap and toiletry donation program, and follows ISO14001 and ISO50001 standards.
Is parking available for guests at the hotel?
Yes, self-parking is available for guests at the hotel.
What are some nearby hotels guests might consider when visiting Kitchener?
Nearby hotels include Holiday Inn Kitchener-Waterloo Conference Center, Holiday Inn Kitchener - Cambridge Conference Center, Radisson Hotel Kitchener Waterloo, Fairway Inn and Suites, and Courtyard by Marriott Kitchener.
What nearby dining options can guests explore around DoubleTree by Hilton Kitchener?
Guests can visit restaurants like Embers (American), Paranthe Wali Gali (Indian), Dels and dels Enoteca Pizzeria (Italian), Charcoal Steak House (steakhouse and Canadian), Martini's restaurant (American), and The Three Idiots Bar & Lounge (bar and grill).
Are there nearby services for car rental or automotive needs?
Yes, nearby options include Alamo and Enterprise Rent-A-Car for car rentals; Dynomite Detailing Inc. for car wash; Jiffy Lube and Great Canadian Oil Change for oil change; NOVUS Glass Kitchener East for auto glass services; and Speedy Auto Service Kitchener for automotive repair and tire services.