Business Details
About
Hotel
In the north end of Guelph, we’re surrounded by corporations, stores, and restaurants. Linamar Corporation is within two kilometers, and the University of Guelph is under eight km. Elora Gorge is only 22 km from our hotel, while fun at African Lion Safari is 32 km away. Our complimentary breakfast, fitness center, and indoor pool complete your stay.
Location
Hours
Reviews
3.6
247 reviews
5 stars
79
4 stars
77
3 stars
38
2 stars
13
1 star
40
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, bathrooms, and common areas, with reports of hair, mold, and trash present.
Customer Service
Many customers expressed dissatisfaction with the front desk staff, citing unhelpfulness, poor communication, and issues with reservations.
Misleading Information
Several guests reported being misled about room availability and deposits, leading to frustration and financial issues.
Amenities
While some guests enjoyed the pool and breakfast, others found the amenities lacking or poorly maintained.
Safety Concerns
Multiple reviews raised alarms about the presence of homeless individuals around the hotel, leading to feelings of insecurity among guests.
- MMMNov 11, 20251.0Called to inquire about extending my stay in the room I was staying in, but decided not book. Instead I was charged a "no show fee" for a reservation I never made, and it took days of calls and visits and they would not give a refund. Instead I was offered a voucher for a room for what I was charged. But I was charged for a king suite, but they put me in a single queen bed room. I would not recommend giving these guys your credit card or staying here. Bad hospitality and service.pll
- MMManuel MurilloOct 28, 20255.0Cant believe this is considered a 2 star hotel, it should be a 4 star at least. The staff was super friendly and helpful, life saver in last minute need of a clean and decent room. The amenities are also great!
- WWWendyOct 10, 20251.0Our 17-year old daughter booked a room on Hotels.com and it clearly says it's a $200 deposit. We checked the hotel website and it only says $200 deposit. Everywhere it says $200 deposit. Before my daughter went there she called the hotel and told them she was 17 and they said it was ok. When she got there they told her it was a $1000 deposit! She obviously didn't have that amount she's 17 years old. So she told them she couldn't afford to the deposit and asked for her money back and they refused! She didn't get a room or anything and they kept her money. This has caused problems for her because her account was on hold. When I contacted Hotels.com they said she would get a refund. When I called the hotel to confirm they said she would not. Hotels.com told me that someone who wasn't authorized to approve the refund told them that. What? Very shady! Do not stay at this hotel!
- WSWyatt StercerOct 5, 20251.0Horrible service they may be way over an hour and a half to check out, and continue to check out all their guests while I was waiting there.
- ACAustin chattenOct 4, 20251.0Very dirty hotel, each floor had visible trash all throughout hallway. Pool and hottub are both filthy. The floors were very sticky and gross.
Frequently Asked Questions About Spark by Hilton Guelph
What are the check-in and check-out times at Spark by Hilton Guelph?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Spark by Hilton Guelph offer free breakfast to guests?
Yes, complimentary breakfast is available for all guests.
Is parking available at Spark by Hilton Guelph?
Yes, free self-parking is available for guests at the hotel.
Are pets allowed at Spark by Hilton Guelph?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer any fitness or pool facilities?
Yes, there is a free fitness center and an indoor pool available for guests.
Is the hotel accessible for guests with disabilities?
Yes, the hotel offers accessible parking, an accessible elevator, and an accessible pool.
Does Spark by Hilton Guelph provide contactless check-in or checkout?
Yes, digital guest room keys enable contactless check-in and checkout at this hotel.
Where is Spark by Hilton Guelph located?
The hotel is located at 540 Silvercreek Pkwy N, Guelph, ON N1H 6N3, Canada.
What nearby dining options are available close to Spark by Hilton Guelph?
Nearby dining options include Fierce Friends Food (vegetarian restaurant), Chuck's Roadhouse (steakhouse), Crabby Joe's Tap & Grill (bar and restaurant), and Burger Factory (fast food burger restaurant).
What nearby hotels are close to Spark by Hilton Guelph for alternative accommodation?
Nearby hotels include Holiday Inn Express & Suites Guelph and Super 8, both located close by for additional accommodation options.
Are there any notable nearby attractions to visit when staying at Spark by Hilton Guelph?
Guests can explore Elora Gorge located 22 km away or enjoy a day trip to African Lion Safari 32 km from the hotel.