Business Details
About
Hotel
Conveniently located at Highway 407 and Airport Rd, the Hotel is adjacent to the prestigious Pearson Convention Center (www.pearsonconventioncenter.com), one of Toronto's most established and sumptuous venues for successful corporate events or fashionable social affairs. This elegant Hilton Garden Inn Brampton boasts Hilton’s latest and most innovative lobby design, including “The Garden Grill” Restaurant offering Breakfast, Lunch and Dinner. The contemporary style comfortable setting is coupled with a choice of multi-national Welcome to Brampton’s first and only Hilton Hotel-the Hilton Garden Inn. Cuisine blending fresh ingredients with imaginative presentations, personal service and outstanding value.
Location
Hilton Garden Inn Toronto/Brampton
2648 Steeles Avenue East, Brampton, ON
L6S 6J9, Canada
Hours
Reviews
4.2
1,018 reviews
5 stars
542
4 stars
280
3 stars
103
2 stars
24
1 star
69
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that the hotel was clean and well-maintained, although some reported issues with musty smells and unclean rooms.
Service Quality
While some guests praised the friendly and helpful staff, others experienced poor service, including unresponsive management and rude front desk staff.
Room Comfort
Several reviews highlighted comfortable beds and spacious rooms, but there were complaints about noisy air conditioning units and maintenance issues.
Breakfast Experience
Guests had mixed feelings about the breakfast, with some enjoying the variety and quality, while others were disappointed by the lack of complimentary options and high prices.
Location
The hotel is conveniently located near the airport and major highways, making it a good choice for travelers.
- HBHiten BathiyaNov 17, 20251.0No at all worth. Romm cleaning is also done on alternate days.
- RKRahim KapadiaOct 24, 20255.0Honestly, so surprised by how nice this hotel is.
- CMConnie McdonaldOct 24, 20255.0Excellent service and hotel was very clean. Needed an accessible room as we had not booked one and even though they were fully booked found a way to accommodate us without inconvenience the other guests. Went above and beyond Breakfast servers very pleasant and professional made sure that we had everything we needed.
- RGRobert GlenOct 19, 20251.0The room was fine other than the pipes in the bathroom that sounded like a jackhammer was going off. After the first sleepless night due to this, I made the front desk aware and they said they would send maintenance to look. The second night it was the same thing all over again, so another sleepless night. In the morning I asked the front desk again and they said maintenance had found nothing wrong. I explained to them they need to send someone in there to listen. Lo and behold, they found something and it was fixed for my third night. I asked what they were willing to do for the 2 sleepless nights I had just experienced (I’m a frequent Hilton customer when traveling for work such as this trip) so usually when there is an issue they apologize and comp some Hilton Honors points. I was given the business card of Varun Jonnalagadda, the hotel manager, and told that he would call me soon. This was on October 9th. I’m writing this 10 days later on October 19th. Despite me calling the hotel back 2 times, I have never received a call, an apology, or any attempt at resolution from Varun. Both times I was told he was not that and that he would be given the message and would call soon. Would probably be a better hotel If the manager had some level of commitment to customer experience, I certainly have seen no demonstration of that. I did call Hilton Corporate and they did comp me points and make things right, but it shouldn’t have had to come to that. If the person managing the location has such little care for customers or accountability to follow up and make things right, that’s how I decide I will never stay somewhere again.
- ACArisleydy CastilloSep 21, 20255.0My stay at the Hilton Garden Inn Toronto/Brampton was excellent. The hotel is very well located, with easy access to the highway and close to restaurants and shops. The rooms are spacious, comfortable, and very clean, with everything you need for a great rest. The staff was extremely friendly and helpful from check-in to check-out, always with a smile and ready to assist. Breakfast exceeded my expectations: fresh, varied, and delicious. The hotel also offers convenient parking and well-maintained common areas. I highly recommend it for both business trips and vacations, and I would definitely stay here again.
Frequently Asked Questions About Hilton Garden Inn Toronto/Brampton
What types of parking facilities does Hilton Garden Inn Toronto/Brampton offer?
Hilton Garden Inn Toronto/Brampton offers free self-parking and accessible parking options.
Are pets allowed at Hilton Garden Inn Toronto/Brampton?
Yes, both cats and dogs are welcome at the hotel.
What meal options are available at the hotel?
The hotel offers breakfast with vegan and vegetarian meal options available, and features two restaurants including The Garden Grill for breakfast, lunch, and dinner.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and features accessible parking and elevators.
What are the check-in and check-out times at the Hilton Garden Inn Toronto/Brampton?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Toronto/Brampton provide Wi-Fi and digital services?
Yes, the hotel offers free Wi-Fi in public areas and digital guest room keys with contactless check-in and checkout.
What fitness and pool facilities are available at the hotel?
The hotel has a free fitness center and one indoor pool, but no outdoor pools or hot tubs.
Are there any nearby transportation options to help guests get to or from the hotel?
Yes, Brampton Transit Bus route 11 Westbound serves the area nearby, providing convenient public transportation access to the hotel.
What popular event venue is located adjacent to the Hilton Garden Inn Toronto/Brampton?
The hotel is adjacent to the Pearson Convention Centre, a prestigious venue for corporate events and social affairs, making it convenient for event attendees.
Are there nearby dining or coffee options close to the hotel?
Yes, nearby you can find Tim Hortons, a popular coffee shop and restaurant, as well as other convenience stores like Circle K and Esso Canada that offer food and beverages.