Homewood Suites by Hilton Ajax, Ontario, Canada

Reviews

• MM

  Mary Maloney

  Nov 11, 2025
  1.0
  Please if you have. Children do not stay at this hotel !! Took my 3 year old to this hotel and my son found a used condom in the room u have been calling for 3 days to speak to a manager , when being told every day he would call me back eventually today he did were he basically said I was a lier , that he done a investigation in the room like how is there cameras in the room . ? Then he tried to tell me what the tv is broken that we didn’t use this hotel is a joke and most definitely the manager wasn’t him it’s not possible because a manager with this issue would most definitely be dealt with in a professional manner . But as of now I have reported first to health and safety can send pictures if anyone needs of this also videos of the calls and service I recite this hotel so if a real manager sees this it would be great for u to contact me!!! Because this is most definitely not acceptable and not okay it’s disgraceful a used condom in the room how could that happen ?
• JK

  James Kenneally

  Nov 11, 2025
  1.0
  Hi I’m to share my experience at this hotel and I would like to advise anyone NOT to stay here at this place , This place is a scam, Me and my wife and my 3 year son stay at this hotel, The room was a absolute dump, There was hairs all over the bed and shower and bathroom area, the smell was unbearable and my 3 year old son found a USED CONDOM IN THE ROOM, I was absolutely disgusted I call the reception right away to tell them, the manager came to my room and was laughing at the situation, I was so angry and upset I couldn’t believe it, There rooms are so dirty and I would recommend anyone to not stay at this place, They have now charged my card (FRAUD) for the amount of a further $300 I have reported this to my bank as fraud, Please be cautious at this place, I have just mailed my lawyer and will take this further if it’s the last thing I do , I will update my review as the process goes on I will also be contacting health and safety right away!
• EE

  Eduardo

  Nov 5, 2025
  1.0
  *HIDEN FEES* I recently booked a room there through phone I ended up checking my credit card later and found some HIDEN FEES. I asked the price after taxes and the guy in the phone said $227 for one light, then I had $90 fees + 17,99 for the guy in the phone that "helped" with the booking charged in my credit card. Also heater in the room wasn't working.
• RC

  Ricardo Chan

  Oct 28, 2025
  5.0
  I've stayed here several weeks over the last three years and even thru some renovations. The rooms are comfortable and the staff is very responsive. Rooms facing the highway can be noisy so best to select the back facing rooms if possible.
• MK

  Mariyam Khandwani

  Oct 5, 2025
  1.0
  Wish I Could Give This Hotel and Hilton Negative Stars We stayed in room 407 on September 22nd, checking in between 5–6 PM. The next morning, I took an extra blanket from the closet (I was cold during the night), left it on the bed, and went downstairs for breakfast. Our luggage was open on the bed and smaller bags were on the floor since we were getting ready to head out afterward. When we returned from breakfast, I was lying on the bed waiting to use the bathroom when I noticed a live bed bug crawling on the blanket. I immediately called the front desk — they came up quickly, caught the bug in a bag, and the manager called to confirm it was indeed a bed bug. I went straight to shower because I felt so disgusted. The manager offered us another room and took our clothes to be washed, but that was the extent of the help. When I asked for cleaning supplies for our luggage and personal items, all they provided were Lysol wipes. We spent over two hours cleaning and showering, trying to ensure we didn’t carry any bugs, but our luggage was never properly cleaned. Later, the hotel brought in an inspector who said there was “no infestation.” From that moment on, the staff’s attitude completely changed. They treated us as if we were a burden. Our clothes came back wrinkled, and some delicate items weren’t heat treated because they would have been ruined — leaving us even more anxious. The hotel offered no compensation, claiming they had already done enough by moving us and washing our clothes. One front desk staff member was particularly rude and dismissive, clearly unaware of what had happened. The manager — though polite — hinted that a guest must have brought it in, emphasizing that their hotel was “clean.” He even suggested we could have brought it in, noting that no one had stayed in the room the night before. After returning home, I contacted Hilton corporate. First, they gave me the wrong complaint number, and when I followed up, they said the hotel had denied compensation because there was “no infestation.” Since coming home, the stress has continued: • We’ve done multiple loads of laundry and cleaned our car several times. • I had to throw away some clothing, makeup, and my makeup bag. • We spent hours spraying, vacuuming, steaming, and ironing everything. • My purse, diaper bag, and daily items are now sealed in garbage bags and Ziplocks. • The Raid spray made me physically ill from overuse. We paid $579 for three nights, and if the hotel thinks refunding that amount makes up for the stress, anxiety, and financial loss we’ve endured, they couldn’t be more wrong. Every small black spot now sends me into panic — I wake up at night with a flashlight checking for bugs. Even a single skin irritation triggers anxiety and fear that we might have brought something home. The general manager never called us back, which shows how little they care about their guests. Changing our room and washing our clothes isn’t a “favor” — it’s the bare minimum, considering we paid for a clean and safe stay. They couldn’t even offer a $15 bed bug spray to help clean our belongings. The manager claimed they had never received a bed bug complaint before, yet I found a review from four years ago describing the exact same issue — and the hotel responded the same way: “no infestation.” If there’s truly no infestation, then why are there live bed bugs in the rooms? Don’t bother reaching out to Trivago — they don’t respond to emails. And the city health unit won’t take action for bed bugs. Unless someone with more time and resources than us pursues legal action, this hotel will continue to get away with it — despite their legal duty to provide a clean, safe room, which they clearly failed to do. Consider yourself warned: avoid this hotel and think twice before trusting Hilton’s standards. FYI: They moved us into room 418 — knowing full well they only gave us Lysol wipes to “clean” our luggage.

Frequently Asked Questions About Homewood Suites by Hilton Ajax, Ontario, Canada