Business Details
About
Hotel
The Hilton Garden Inn Toronto/Ajax hotel is the ideal destination for both corporate and leisure travelers. The HGI Toronto/Ajax is conveniently located at the northeast corner of Highway 401 and Salem Rd in Ajax. The HGI Toronto/Ajax is a quick 56 km from the Toronto Pearson International Airport, and surrounded by corporate buildings, a plentiful selection of restaurants, shops and finest golf courses in the Durham Region area.
The guestrooms feature modern sophisticated designs, beautiful quartz counters, lush carpets, and comfortable bright upholstery.
For extra convenience the hotel features The Garden Grille and Bar, room service, 24-hour Pavilion Pantry, a Lounge, complimentary parking, EV chargers, 24-hour business center, and wireless Internet throughout the entire hotel. The facility also includes an indoor heated pool, whirlpool and 24-hour workout facility.
Functions, Group Events.. You name it we can host. Our 8 function rooms have state-of-the-art technology, on-site catering with high quality and varied menus to compliment any budget. You can choose from our breakfast, lunch or dinner menus as well our beverages and snack menus for your special occasion.
This property, the HGI Toronto/Ajax, is the perfect place for your social functions and overnight accommodations holding 134 spectacular guest rooms. Whether it is a wedding, family reunion, sports groups, anniversary, religious celebration, high school or college reunion that brings you here, know that you matter to us, let us show you the Brighthearted way. We have eight function rooms to cater to a variety of needs. Our dedicated sales team is always happy to help plan your event and answer and questions you might have.
Location
Hours
Reviews
4.2
1,332 reviews
5 stars
663
4 stars
433
3 stars
126
2 stars
41
1 star
69
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests noted that the hotel was clean and well-maintained, although some reported issues with specific rooms and common areas.
Customer Service
Feedback on customer service was mixed; while some staff were praised for their friendliness and helpfulness, others were criticized for being rude or unhelpful.
Room Quality
Rooms were generally described as spacious and comfortable, but some guests reported issues with outdated decor and maintenance problems.
Dining Experience
The breakfast received mixed reviews, with some guests enjoying it while others found it overpriced and lacking in quality.
Noise Issues
Several reviews mentioned noise disturbances from other guests, particularly during busy events, affecting the overall comfort of the stay.
- SBSara b3 days ago5.0Staff is very nice and polite. The room is nice and clean and comfortable.
- WBWayne Bisaillon5 days ago5.0Really enjoy the stay with a great restaurant
- JOJacob O'KeefeNov 14, 20254.0Most comfortable beds for the price. Decent restaurant downstairs. But the gym was completely busted and the hotel was full of loud hockey kids on a Thursday night. Could be a really nice hotel if they spent a little money to fix the hallway heat and gym.
- DGDave G.Nov 8, 20255.0This is a great hotel room was large and clean. The beds were very comfy. Front desk was very nice,friendly and helpful . Lots of free parking it's close to lots of restaurants and other destinations. We was very happy will return and use hilton again
- AHaman hOct 18, 20251.0The kitchen staff is absolutely atrocious, Specifically asked for no meat in my breakfast as it’s against my religious beliefs, two bites into my omelette and I noticed there is sausage in there. Staff doesn’t seem to care that much, tried to offer me a hot chocolate and waive the bill which should be a given. When asked to speak to a manager, was told no manager was in and would give me a call later. I suggest everyone who has dietary restrictions, don’t bother coming here because they don’t care about them at all nor care to rectify the situation.
Frequently Asked Questions About Hilton Garden Inn Toronto/Ajax
What are the check-in and check-out times at Hilton Garden Inn Toronto/Ajax?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is the Hilton Garden Inn Toronto/Ajax pet-friendly?
Yes, pets including cats and dogs are welcome at the hotel.
Does Hilton Garden Inn Toronto/Ajax offer free parking and electric vehicle charging?
Yes, free self-parking and electric charging stations are available for guests.
What dining options are available at the Hilton Garden Inn Toronto/Ajax?
The hotel features one restaurant called The Garden Grille and Bar, offers breakfast, and room service is available.
Are there any fitness or recreational facilities at the Hilton Garden Inn Toronto/Ajax?
Yes, the hotel has a free fitness center, two indoor pools, and a hot tub.
Does Hilton Garden Inn Toronto/Ajax practice eco-friendly and sustainable operations?
Yes, the hotel has multiple eco certifications, uses carbon-free energy sources, has energy conservation programs, recycles, and has food waste reduction initiatives.
Are Hilton Garden Inn Toronto/Ajax's facilities accessible?
Yes, the hotel is mobility accessible and has accessible parking and elevator.
Is WiFi available at the Hilton Garden Inn Toronto/Ajax?
Yes, free WiFi is available throughout the public areas of the hotel along with public internet terminals.
What nearby places can guests visit when staying at Hilton Garden Inn Toronto/Ajax?
Guests can visit nearby venues such as Ajax Convention Centre and Durham Convention Centre for events, and can explore local businesses and automotive dealers like BMW Durham and Lexus of Lakeridge.
How can guests at Hilton Garden Inn Toronto/Ajax benefit from nearby transit and transportation services?
Although the hotel does not offer airport shuttle or local shuttle services, nearby car dealerships like Lexus Of Lakeridge and limo services such as Limousine car service Ontario can assist with transportation needs.