Business Details
About
HotelHilton
The Hilton Garden Inn Wooster hotel is in the southern part of the city adjacent to Ohio State University, ATI/OARDC campus, which houses the Shisler Conference Center and Fisher Auditorium. Wooster, Ohio is the home of the Everything Rubbermaid Store, J.M. Smucker Co., FritoLay, Seaman, Luk and Wooster Brush. Downtown Wooster, Ohio is just minutes from the Hilton Garden Inn Wooster hotel.
Deluxe accommodations, friendly service and a relaxed Ohio style atmosphere await our guests. Certain to please the busy executive or leisure traveler are the Hilton Garden Inn hotel's array of special amenities including complimentary high-speed internet access with secure PrinterOn printing, in-room hospitality center with a microwave, refrigerator and coffeemaker, two dual line phones with voicemail and data ports, large work desk, ergonomic chairs, On Command video and games, complimentary HBO, complimentary USA Today each weekday morning, indoor swimming pool, whirlpool, fitness center with state-of-the-art equipment and a 24-hour complimentary business center.
The Hilton Garden Inn Wooster hotel restaurant, The Great American Grill, serves freshly prepared breakfasts. The Pavilion Pantry has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation. Some of Wooster's finest restaurants are only a short drive away and shopping is nearby. A short drive will bring guests to Ohio Amish country and the Pro Football Hall of Fame.
Come enjoy Ohio hospitality and exceptional service at the Hilton Garden Inn Wooster hotel.
*****Everything. Right where you need it.*****
Location
Hours
Reviews
4.2
652 reviews
5 stars
350
4 stars
177
3 stars
67
2 stars
25
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly and accommodating, although some reported negative experiences with specific staff members.
Cleanliness
Overall, guests found the hotel clean, but there were several complaints about room cleanliness and maintenance issues.
Dining Experience
The restaurant received mixed reviews; while some enjoyed the food and breakfast options, others were disappointed with the service and pricing.
Renovation Issues
The hotel is undergoing renovations, which led to some inconveniences for guests, including noise and limited amenities.
Customer Service
There were significant complaints regarding customer service, particularly with the front desk staff and management, impacting overall guest satisfaction.
- MCMichael ChuppDec 20, 20255.0Easy to find when you're traveling the restaurant inside serves a great ribeye steak the beds are very comfortable loved it and we'll stay here every time I pass through
- JHJonathan HarveyDec 16, 20255.0We often meet for breakfast at the Hilton Garden Inn as they have a nice breakfast buffet on Saturday and we enjoy the associates in the restaurant. It is very convenient just off the 250 by-pass by the OARDC and the Ohio State Agricultural School. The staff is very accommodating and friendly. Recently has gone through some remodeling so its very bright and clean. We have never stayed there overnight but have had guest stay there who were pleased with the accommodations.
- MKMarjorie KramerDec 13, 20254.0Great people in the restaurant. G ood breakfast buffet
- RSRyan SuwekOct 12, 20251.0To start my review, we started our “stay” by a simple phone call the morning of check in. My phone call to them was to request a crib or pack and play to my room for my 2 year old son. (Every other Hilton garden inn and Hampton inn I have stayed in has them available). The front desk gentlemen at the time suggested I bring my own, or go buy one….. not a great first impression as this has been an expectation from Hilton from ALL our previous stays with Hilton. We went and purchased one no biggie as we were on the road the day prior and didn’t bring ours from home. Room was clean as expected but Saturday night we witnessed something we’ve never seen before….. the front desk clerk screaming and yelling at a gentleman due to her not wanting to accommodate the guest in the lobby who wanted to to have the fire place on due to the cool temp in the lobby. She stated it was a maintenance persons job to turn on the fire place but she activated the exterior fireplace and wanted to send everyone outside. While this was all happening and she was yelling at the guy for trying to help, she called the local police department and accused the gentlemen of calling her names. During the disagreement, she threatened to throw all the people in the lobby out of the hotel…… almost all had nothing to do with the situation at hand. The police arrived and experienced her hostility and were gone within 10-20 minutes as they realized she was overreacting. These we’re the large instances of about 6 other minor push backs from this hotel. Please take this review into conversation if you’re looking for a place that’s welcoming and accommodating to the guest.
- JPJosh PinardOct 12, 20251.0Worst hotel experience we’ve had and we travel a lot. We paid for breakfast, but it doesn’t include most of the menu. Additionally, wanted to rent/use the meeting room, we were just told no with no explanation. Lastly, tried to turn on a gas fireplace in the lobby which then led to a staff member scream and escalate the situation on her side by calling the cops. Customer service was atrocious and disrespectful. We would not recommend staying here.
Frequently Asked Questions About Hilton Garden Inn Wooster
What are the check-in and check-out times at Hilton Garden Inn Wooster?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Wooster offer free Wi-Fi to guests?
Yes, complimentary Wi-Fi is available in public areas with a public internet terminal.
Is Hilton Garden Inn Wooster pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at the hotel?
The hotel has one restaurant, Great American Grill, which serves freshly prepared breakfasts and other meals. Additionally, the Pavilion Pantry offers refrigerated, frozen, and microwaveable items for in-room preparation.
Are accessibility features available at Hilton Garden Inn Wooster?
Yes, the hotel offers accessible parking and elevators, and it is mobility accessible throughout the property.
What fitness and recreational amenities does the hotel provide?
Hilton Garden Inn Wooster features a free fitness center with state-of-the-art equipment including elliptical machines, free weights, treadmills, and weight machines. There is also an indoor swimming pool and a hot tub.
Does the hotel offer any special cleaning or hygiene protocols?
Yes, the hotel uses commercial-grade disinfectants and staff are trained in cleaning procedures and hand washing. Housekeeping services are available as well.
Is parking available for guests at Hilton Garden Inn Wooster?
Yes, self-parking is available for free at the hotel.
How can I get to Hilton Garden Inn Wooster using public or nearby transportation services?
While the hotel does not provide local or airport shuttles, nearby points of interest like The Ohio State University and the Shisler Conference Center are easily accessible. Guests might use local taxi or rideshare services to get around.
What nearby places of interest are around Hilton Garden Inn Wooster for guests to visit?
Guests can explore nearby landmarks such as The Ohio State University, Ohio State University Agricultural Technical Institute, the Shisler Conference Center, and the Everything Rubbermaid Store, all within a short distance from the hotel.