Business Details
About
Hotel
The Hilton Garden Inn Wooster hotel is in the southern part of the city adjacent to Ohio State University, ATI/OARDC campus, which houses the Shisler Conference Center and Fisher Auditorium. Wooster, Ohio is the home of the Everything Rubbermaid Store, J.M. Smucker Co., FritoLay, Seaman, Luk and Wooster Brush. Downtown Wooster, Ohio is just minutes from the Hilton Garden Inn Wooster hotel.
Deluxe accommodations, friendly service and a relaxed Ohio style atmosphere await our guests. Certain to please the busy executive or leisure traveler are the Hilton Garden Inn hotel's array of special amenities including complimentary high-speed internet access with secure PrinterOn printing, in-room hospitality center with a microwave, refrigerator and coffeemaker, two dual line phones with voicemail and data ports, large work desk, ergonomic chairs, On Command video and games, complimentary HBO, complimentary USA Today each weekday morning, indoor swimming pool, whirlpool, fitness center with state-of-the-art equipment and a 24-hour complimentary business center.
The Hilton Garden Inn Wooster hotel restaurant, The Great American Grill, serves freshly prepared breakfasts. The Pavilion Pantry has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation. Some of Wooster's finest restaurants are only a short drive away and shopping is nearby. A short drive will bring guests to Ohio Amish country and the Pro Football Hall of Fame.
Come enjoy Ohio hospitality and exceptional service at the Hilton Garden Inn Wooster hotel.
*****Everything. Right where you need it.*****
Location
Hours
Reviews
4.2
648 reviews
5 stars
346
4 stars
176
3 stars
68
2 stars
25
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Several reviews highlighted rude or unhelpful staff interactions, particularly at the front desk.
Cleanliness Issues
While some guests noted clean rooms, many reported issues with dirty bathrooms and common areas.
Room Quality
Guests expressed dissatisfaction with room conditions, including uncomfortable beds, noise issues, and outdated amenities.
Service Availability
Customers frequently mentioned limited service availability, including breakfast options and bar hours.
Renovation Disruptions
Many reviews noted ongoing renovations that affected the overall experience, including noise and limited amenities.
- RSRyan SuwekOct 12, 20251.0To start my review, we started our “stay” by a simple phone call the morning of check in. My phone call to them was to request a crib or pack and play to my room for my 2 year old son. (Every other Hilton garden inn and Hampton inn I have stayed in has them available). The front desk gentlemen at the time suggested I bring my own, or go buy one….. not a great first impression as this has been an expectation from Hilton from ALL our previous stays with Hilton. We went and purchased one no biggie as we were on the road the day prior and didn’t bring ours from home. Room was clean as expected but Saturday night we witnessed something we’ve never seen before….. the front desk clerk screaming and yelling at a gentleman due to her not wanting to accommodate the guest in the lobby who wanted to to have the fire place on due to the cool temp in the lobby. She stated it was a maintenance persons job to turn on the fire place but she activated the exterior fireplace and wanted to send everyone outside. While this was all happening and she was yelling at the guy for trying to help, she called the local police department and accused the gentlemen of calling her names. During the disagreement, she threatened to throw all the people in the lobby out of the hotel…… almost all had nothing to do with the situation at hand. The police arrived and experienced her hostility and were gone within 10-20 minutes as they realized she was overreacting. These we’re the large instances of about 6 other minor push backs from this hotel. Please take this review into conversation if you’re looking for a place that’s welcoming and accommodating to the guest.
- JPJosh PinardOct 12, 20251.0Worst hotel experience we’ve had and we travel a lot. We paid for breakfast, but it doesn’t include most of the menu. Additionally, wanted to rent/use the meeting room, we were just told no with no explanation. Lastly, tried to turn on a gas fireplace in the lobby which then led to a staff member scream and escalate the situation on her side by calling the cops. Customer service was atrocious and disrespectful. We would not recommend staying here.
- DCDiana CraftSep 22, 20255.0I Love how we got to have a fire pit too
- MHMissy HabigJul 29, 20255.0The remodel here has been great, and the restraunt has always been great. This time of year everyone needs their homemade soups, yum!
- JMJared MillerJul 25, 20252.0We went downstairs for coffee at 9:45 AM. Both coffee containers were empty. When I asked the kitchen employees if we could get coffee they said they would tell the manager. 10 minutes later another guest came looking for coffee and asked the manager, who finally came out from the back office. Her answer was, “sorry we don’t serve coffee after breakfast, and breakfast ends at 10.” We asked for water but they do not provide complimentary water. We asked if we could buy from the little market area… they don’t have one. So we paid ridiculous prices for water out of a vending machine. Back to the hotel at night, looking forward to a nightcap… the bar never seems to be open. The first night they said they had to close it because the A/C was broken. The second night (Friday) they told us it closed at 9PM. I thought maybe this is just not a busy location and they can’t justify the service positions. But the lot was packed every night. Bottom line, this is NOT what you would expect from the brand. Zero service worth recommending.
Frequently Asked Questions About Hilton Garden Inn Wooster
What are the check-in and check-out times at Hilton Garden Inn Wooster?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Wooster offer free Wi-Fi to guests?
Yes, complimentary Wi-Fi is available in public areas with a public internet terminal.
Is Hilton Garden Inn Wooster pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at the hotel?
The hotel has one restaurant, Great American Grill, which serves freshly prepared breakfasts and other meals. Additionally, the Pavilion Pantry offers refrigerated, frozen, and microwaveable items for in-room preparation.
Are accessibility features available at Hilton Garden Inn Wooster?
Yes, the hotel offers accessible parking and elevators, and it is mobility accessible throughout the property.
What fitness and recreational amenities does the hotel provide?
Hilton Garden Inn Wooster features a free fitness center with state-of-the-art equipment including elliptical machines, free weights, treadmills, and weight machines. There is also an indoor swimming pool and a hot tub.
Does the hotel offer any special cleaning or hygiene protocols?
Yes, the hotel uses commercial-grade disinfectants and staff are trained in cleaning procedures and hand washing. Housekeeping services are available as well.
Is parking available for guests at Hilton Garden Inn Wooster?
Yes, self-parking is available for free at the hotel.
How can I get to Hilton Garden Inn Wooster using public or nearby transportation services?
While the hotel does not provide local or airport shuttles, nearby points of interest like The Ohio State University and the Shisler Conference Center are easily accessible. Guests might use local taxi or rideshare services to get around.
What nearby places of interest are around Hilton Garden Inn Wooster for guests to visit?
Guests can explore nearby landmarks such as The Ohio State University, Ohio State University Agricultural Technical Institute, the Shisler Conference Center, and the Everything Rubbermaid Store, all within a short distance from the hotel.