Business Details
About
HotelHilton
Boasting a convenient location off Interstate 75, the Hilton Garden Inn West Chester hotel is within one mile of businesses, shops, restaurants and leisure activities. Guests at this West Chester, OH, hotel can enjoy easy access to sports venues and popular attractions including the Tri-County Mall and Kings Island amusement and waterpark. In addition, the retail, dining and entertainment options of downtown Cincinnati are just 19 miles from our friendly hotel in West Chester, Ohio.
Feel at home in a bright and spacious guest room or suite, equipped with complimentary WiFi, an HDTV, a mini-refrigerator, a plush Garden Sleep System bed, a work desk with ergonomic chair and a Keurig coffee maker.
Plan a meeting or celebration at this hotel in West Chester, OH, with contemporary A/V technology, creative catering services and 3500 sq. ft. of event space, including a flexible ballroom. Whether its for a conference, training seminar or wedding, our dedicated team will be happy to help ensure your event is a success.
Maintain your exercise regime in the complimentary fitness center or refresh in the indoor saltwater swimming pool. Stock up on snacks, drinks and travel essentials in the 24-hour The Shoppe and curl up with a book in the relaxed library area. Unwind with a cold beer or a glass of wine in the Lounge or on the patio, and enjoy tasty American cuisine in the welcoming Garden Grille & Bar.
Location
Hilton Garden Inn Cincinnati/West Chester
9306 Schulze Drive, West Chester, OH
45069, United States
Hours
Reviews
4.3
799 reviews
5 stars
460
4 stars
225
3 stars
59
2 stars
23
1 star
32
What are people saying?
AI-generated from recent customer reviews
Service Quality
The staff received numerous compliments for being friendly, helpful, and accommodating, with specific praise for individuals like Bryan and Ana.
Cleanliness
Most guests noted that the hotel was clean, although some mentioned areas needing improvement, such as housekeeping standards and room updates.
Room Condition
Several reviews indicated that while some rooms were comfortable, many felt dated and in need of renovation, with issues like worn furniture and outdated fixtures.
Breakfast Experience
Feedback on breakfast was mixed; while some enjoyed the food, others criticized the limited options and the fact that it was not included in the room rate.
Overall Value
Guests expressed concerns about pricing, with some feeling the hotel was overpriced given the condition and amenities offered.
- AAAaronNov 21, 20255.0Always the best service at HGI. The renovations are handled well and the new rooms are outstanding.
- NTNick TalbertNov 11, 20255.0I was really impressed with the remodel. The room was very clean and well equipped. The service was excellent here and the lobby are was very inviting. The food was also very good here, prepared by Jermaine.
- RCRichard R. CavesNov 9, 20255.0Nice environment, everyone was so nice, installations were comfortable
- RAR AOct 22, 20255.0I will say… I had a great stay here. My room was super clean, the staff were friendly and welcoming, and the breakfast was delicious. Definitely would stay here again when I am in town for work.
- SSSabrina SevernsOct 11, 20251.0This is the worst experience I have ever experienced at a hotel. First we came here as a team and had to book at this hotel. We all booked a room that was supposed to have two queen size beds. All of us got something different. I myself relieved just a king size bed while others got a king suite or the 2 queen size beds. WE ALL PAID THE SAME PRICE! When I tried to talk to them they said they'd give me a $20 discount which was awful because they charged us $250 a night! The breakfast that was included with our room was garbage it was scrambled eggs (dry) burnt bacon and sausage because they were out of potatoes. This hotel does not stick to what you book the breakfast costs just as much as going out if you don't get the breakfast they say and the pool is tiny. This hotel I will never stay at again. Don't stay here!!!
Frequently Asked Questions About Hilton Garden Inn Cincinnati/West Chester
What are the check-in and check-out times at Hilton Garden Inn Cincinnati/West Chester?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Cincinnati/West Chester offer free parking?
Yes, the hotel offers free self-parking for guests.
Are pets allowed at the Hilton Garden Inn Cincinnati/West Chester?
Yes, the hotel welcomes both cats and dogs.
Is there Wi-Fi available at the Hilton Garden Inn Cincinnati/West Chester?
Yes, complimentary Wi-Fi is available throughout public areas and guest rooms.
Does the Hilton Garden Inn Cincinnati/West Chester have an indoor pool?
Yes, the hotel features one indoor saltwater swimming pool.
Are breakfast and room service available at the hotel?
Breakfast is available and room service is also offered to guests.
What accessibility features does Hilton Garden Inn Cincinnati/West Chester provide?
The hotel provides accessible parking, an accessible elevator, and is mobility accessible.
What nearby dining options are available around Hilton Garden Inn Cincinnati/West Chester?
Nearby dining options include Roadhouse Grill, Wendy's, Uno Pizzeria & Grill, Buffalo Wild Wings, Applebee's Grill + Bar, Max and Erma's Restaurants, Bob Evans, and Mellow Mushroom.
Are there any nearby hotels to Hilton Garden Inn Cincinnati/West Chester?
Yes, nearby hotels include Hampton by Hilton, Hampton Inn & Suites Cincinnati-Union Centre, Home2 Suites by Hilton West Chester Cincinnati, and Homewood Suites Cincinnati/West Chester.
What nearby services might help guests with transportation or vehicle needs?
Nearby services for transportation and vehicle needs include Sprinter of West Chester, Monro Auto Service and Tire Centers, TriStateVans, Mercedes-Benz of West Chester, and Volvo Cars Cincinnati North.