Business Details
About
HotelExtended Stay Hotel
We are just off I-275, within 10 minutes of Tri-County Mall, IKEA, and Topgolf. We’re also within a few miles of several commercial businesses. Enjoy time outdoors strolling the trails along Winton Lake or through Trillium Trails Wildflower Preserve. Cincinnati is just 30 minutes away. Our pet-friendly hotel features free WiFi and breakfast.
Location
Home2 Suites by Hilton Springdale Cincinnati
325 Pictoria Dr, Springdale, OH
45246, United States
Hours
Reviews
4.1
397 reviews
5 stars
244
4 stars
62
3 stars
30
2 stars
14
1 star
47
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly and helpful, with specific mentions of individuals like Heather, Curtis, and Missy.
Cleanliness
While some guests reported clean rooms and facilities, others experienced issues with cleanliness, including dirty bathrooms and uncleaned rooms upon arrival.
Breakfast Quality
The breakfast received mixed reviews; some enjoyed it while others found it lacking in variety and quality.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly with management and front desk staff, leading to frustration among guests.
Room Comfort
Guests appreciated the spaciousness and comfort of the rooms, although some noted issues with bedding and cleanliness.
- LJLoren James6 days ago1.0I had a terrible experience at this hotel. I had already paid through Booking, yet the hotel charged me again upon arrival. When I asked for help, the woman working the shift had no idea how to resolve the issue. She was completely unprepared, unprofessional, and offered zero solutions. Being double charged is unacceptable, and the lack of competence from the staff made the situation even worse. I would not recommend this hotel to anyone.
- BMBryan McLaughlinNov 18, 20255.0Staff is always welcoming and friendly. Highly recommend.
- KWKim WareNov 13, 20255.0Mike H. is very professional and his hospitality made our stay more comfortable. The rooms are clean! We enjoyed all the amenities.
- CCCo CoNov 2, 20255.0Very nice, clean,and affordable! No complaints, Great friendly staff! Thank you!
- DKDominick kellerOct 30, 20255.0I had an amazing experience thanks to Heather Case! She went above and beyond to make sure my stay was perfect. From the moment I checked in, she was friendly, professional, and incredibly helpful with anything I needed. Heather made me feel welcome and cared for the entire time — she truly represents what great customer service should be. I really appreciate her kindness and attention to detail. If you’re staying here, you’ll be lucky to have Heather helping you out. She definitely deserves recognition for her outstanding work!
Frequently Asked Questions About Home2 Suites by Hilton Springdale Cincinnati
What type of accommodations does Home2 Suites by Hilton Springdale Cincinnati offer?
Home2 Suites by Hilton Springdale Cincinnati is an extended stay hotel with 108 rooms and offers free WiFi and free breakfast.
Is Home2 Suites by Hilton Springdale Cincinnati pet-friendly?
Yes, the hotel welcomes both cats and dogs, allowing pets during your stay.
Does the hotel provide facilities for guests with mobility needs?
Yes, the hotel features accessible parking, elevators, and an accessible pool to accommodate guests with mobility needs.
What are the check-in and check-out times at Home2 Suites by Hilton Springdale Cincinnati?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included in the stay at this hotel?
Yes, free breakfast is available for guests staying at the hotel.
Does the hotel have a fitness center and swimming pool?
Yes, there is a free fitness center and an indoor pool available for guests.
What payment options are accepted at Home2 Suites by Hilton Springdale Cincinnati?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Are there food and drink options nearby the hotel?
Yes, nearby dining options include Magnolias Southern Table and Bar, Ida Mae's Juke Joint, smoQ barbecue restaurant, The Back Room Lounge, Roses of Ida Mae’s, and Pappadeaux Seafood Kitchen.
What entertainment options are close to the hotel for guests to enjoy?
Guests can visit Showcase Cinema de Lux Springdale or Springdale Deluxe Theater, both offering cinema experiences nearby.
Are there any convenient shopping or business services near the hotel?
Yes, there are nearby businesses like APG Office Furnishings, Vicostone Cincinnati, and SPP Distributors Cincinnati, which may be convenient for shopping or business needs.