Business Details
About
HotelHampton Inn
Welcome to Hampton Inn & Suites New Albany Columbus: a modern base in a secluded area just off Route 161. We are minutes from the 270 Outer Belt, and less than 20 minutes from Port Columbus International Airport. Situated in a corporate campus near many New Albany companies, our hotel offers friendly, professional service to the business and leisure traveler. Our New Albany, OH, hotel is minutes from Easton Town Center: home to over 200 stores and restaurants like American Girl, Macy's, Cooper's Hawk Winery and Restaurant and many more.
All of our stylish guest rooms offer free WiFi, a refrigerator, a desk with ergonomic chair, and a 42-inch HDTV with cable channels. After a busy day, sleep soundly in the clean and fresh Hampton bed®. Choose a suite for more space and amenities, including an extended living area and a microwave. Wake up to Hampton's free hot breakfast or grab a free Hampton’s On the Run Breakfast Bag™. Our 24-hour convenience mart stocks a variety of snacks, sundries and alcoholic beverages.
Swim in the heated indoor pool or energize with the latest equipment in the 24-hour fitness center. Stay productive in the 24-hour business center and hold a small meeting for up to 30 people in our conference space. Recharge with free tea and coffee 24-hours a day in the lobby, and stay connected with free WiFi in all public areas.
Location
Hampton Inn & Suites New Albany Columbus
5220 Forest Drive, New Albany, OH
43054, United States
Hours
Reviews
4.3
656 reviews
5 stars
381
4 stars
175
3 stars
58
2 stars
17
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer service experiences varied, with some staff being friendly and helpful, while others were reported as rude and unprofessional.
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, including dirty carpets, unclean bathrooms, and inadequate housekeeping.
Breakfast Quality
The breakfast offerings received mixed reviews, with some praising the variety and quality, while others found it lacking compared to other locations.
Room Amenities
Guests noted missing amenities such as microwaves and issues with room maintenance, including uncomfortable beds and malfunctioning appliances.
Location and Value
The hotel is well-located, but many guests felt the price was too high for the quality of service and accommodations provided.
- KHKingJoseph GodsIncrease Hill4 days ago1.0Gave my room away 😌
- RHRyan HoleDec 31, 20252.0Not the cleanest rooms. Need some work at this location. I normally like Hampton.
- MGMichael GreenDec 18, 20251.0Stayed 5 nights, Sunday through Friday, and only had room made once! Didn't even have enough clean towels for 1 person for the week. I've gotten used to the bs 'every-other-day' sub-par service, but is this really now the norm at 2-star lodging ?? I disturbed the young girl at the front desk when she had to take her headphones off to speak to me. She was so kind to inform me that you need to request to have your room serviced. I don't plan on returning to this Hilton property.
- MPMichelle PriestDec 1, 20255.0The hotel was nice. Very quiet. The breakfast was good. We only eat carnivore-ish, and the meat and egg selection were great. The beds were a little creaky metal when getting on and off the bed, but otherwise comfortable. The room was clean. They stated they were remodeling some rooms, but we were there over the holiday weekend and didn't hear or see any construction. We definitely would stay here again.
- BSBasir SidiqiNov 24, 20251.0On November 23, 2025, I left my room with the “Do Not Disturb” sign displayed. Despite this, housekeeping entered and removed several of my personal items, including my clothes and charger. When I returned, staff initially denied finding my charger and implied I was mistaken, but later brought it to me after 20–30 minutes. This incident raises concerns about guest privacy, security, and proper housekeeping procedures. I request that the hotel review its policies to ensure this does not happen again. This is the first time I have really bad experience from the Hampton hotel and it’s so frustrating.
Frequently Asked Questions About Hampton Inn & Suites New Albany Columbus
What are the check-in and check-out times at Hampton Inn & Suites New Albany Columbus?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included during the stay?
Yes, free breakfast including buffet options is available for guests.
Does the hotel offer free WiFi access?
Yes, free WiFi is available throughout the hotel including public areas.
Are pets allowed at Hampton Inn & Suites New Albany Columbus?
Yes, both cats and dogs are welcome at the hotel.
What parking options are available for guests?
Self-parking is available for free at the hotel.
Does the hotel have an indoor pool and fitness center?
Yes, the hotel features a heated indoor pool and a 24-hour fitness center available for free.
What housekeeping services are provided?
Housekeeping is available during your stay with a linen and towel reuse program to support sustainability.
Are there any nearby childcare or preschool facilities?
Yes, La Petite Academy, AcademyOne Childcare & Preschool, and La Petite Academy of New Albany are nearby childcare and preschool options.
What dining options are available near the hotel?
Nearby dining includes Popeyes Louisiana Kitchen, Dairy Queen Grill and Chill, Wendy's, Sbarro, and Neighborhood Sbarro for a variety of fast food and restaurant choices.
Are there convenient services such as car wash or oil change near the hotel?
Yes, Moo Moo Express Car Wash, Turkey Hill Car Wash, Valvoline Instant Oil Change, and PNC ATM are nearby for vehicle services and convenience.