Business Details
About
Hotel
Just off I-275, our hotel is across the road from several restaurants. Downtown Milford, local eateries, and commercial offices are within three miles. EastGate Mall is less than 10 minutes away. Downtown Cincinnati, Duke Energy Convention Center, Great American Ballpark, and other attractions are just 25 minutes away.
Location
Hours
Reviews
3.9
419 reviews
5 stars
210
4 stars
88
3 stars
46
2 stars
32
1 star
43
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about the cleanliness of rooms, including dirty bathrooms, unclean floors, and mold.
Staff Performance
While some guests praised the friendliness and helpfulness of staff, others reported unprofessional behavior and poor service, particularly during check-in.
Noise Problems
Guests frequently complained about noise disturbances from adjacent rooms and hallways, indicating poor sound insulation.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it lacking in variety and quality.
Value for Money
Several customers felt that the hotel provided good value for the price, despite the issues mentioned.
- JJJames2 days ago3.0The rooms are very nice. We stayed in 217 and whoever stayed in the room(s) above us decided to stay up and jump around all night long with no concern for people below. All Management could do was apologize for the inconvenience. I don't believe that we will be staying here again.
- JSJordon Schlunt5 days ago5.0Very clean, great rooms! Breakfast was awesome. Pool was perfect! Id recommend to anyone coming to the area!
- TRTerri Rider6 days ago1.0The room smelled horrible, the floor was dirty. We were woke up several times from someone stomping about us (3am) and the vibration making our window to outside rattle. Then, after we checked out I was told I’d receive a receipt via my email which I did not and then I was charged twice for my stay! I called to ask why and oh it was a mistake, I’ll refund your card now. I expressed concern about my bank charging me fees for being overdrawn and I was told well I’m fixing it now, I have no control when your bank does it on their end. I have stated at Hilton locations numerous times, I do not at all recommend this location or branch of Hilton, I feel it’s less than desirable and the cost was very close to what it would have been at a nicer location. To find this place you had to drive through a maze to the way back. Not impressed at all.
- HWHenry WrightDec 21, 20251.0First of all the rooms were kept dirty. The pool was absolutely freezing. The breakfast was NOT breakfast Mixture of smoke and weed in hallways And that's just to name a few
- MBMitch BradshawDec 19, 20251.0Tried to check in and found people waiting in the lobby and nobody at desk. After 1 and half hour contacted police to search for missing employee. Finally met someone who knew the manager Kay. She had someone arrive half hour later. Was sent to a room and walked in on dog and other people sleeping, disturbing their rest. Asked management to check out another room before we entered. Had our room at 3:00am. Manager said we could help ourselves to bag of chips for our trouble. Next day offered $75 gift card. I requested my refund for three night stay. They agreed and called later stating they wanted us out and checked us out forcing us to miss out on family Christmas plans just for trying to locate their missing employee with help from police. We were good patrons for many years.
Frequently Asked Questions About Tru By Hilton Milford Cincinnati
What are the check-in and check-out times at Tru By Hilton Milford Cincinnati?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Tru By Hilton Milford Cincinnati.
Is breakfast included at Tru By Hilton Milford Cincinnati?
Yes, free breakfast is available for guests at Tru By Hilton Milford Cincinnati.
Does Tru By Hilton Milford Cincinnati offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas at Tru By Hilton Milford Cincinnati.
Are pets allowed at Tru By Hilton Milford Cincinnati?
Yes, both cats and dogs are welcome at Tru By Hilton Milford Cincinnati.
Is parking available at the hotel?
Yes, free self-parking is available for guests at Tru By Hilton Milford Cincinnati.
Does the hotel provide any fitness or recreational facilities?
Yes, a fitness center is available for free and there is an indoor pool and a game room at the hotel.
Is the Tru By Hilton Milford Cincinnati accessible for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and mobility accessible facilities.
What nearby places can guests visit around Tru By Hilton Milford Cincinnati?
Guests can visit Downtown Milford local eateries, EastGate Mall less than 10 minutes away, and downtown Cincinnati attractions like the Duke Energy Convention Center and Great American Ballpark about 25 minutes away.
How can guests find Tru By Hilton Milford Cincinnati using public transportation or nearby landmarks?
The hotel is just off I-275 and across from several restaurants, making it easy to find. Nearby landmarks include the Hilton Hotel and Homewood Suites by Hilton Cincinnati-Milford.
Are there dining options near Tru By Hilton Milford Cincinnati for guests to explore?
Yes, guests can enjoy nearby restaurants such as Quaker Steak & Lube, Joe's Pizza Napoli, Boba House, Mint Bistro, and Texas Roadhouse.