Business Details
About
HotelExtended Stay HotelHome2 Suites
Hilton Orlando Bonnet Creek offers the best of both worlds: a convenient location surrounded by Walt Disney World® Resort and the peaceful serenity of the surrounding 482-acre nature preserve. With 1,009 spacious and elegantly appointed guest rooms and an array of family activities and premium amenities, this resort is certain to make your visit to Orlando a treasured memory.
The heart of the resort is the award-winning 3-acre lazy river pool with water slide. Relax amid lush tropical landscaping and crystal clear water sparkling in the Florida sun, and enjoy daily poolside activities and excellent cabanas! Hilton Orlando Bonnet Creek offers complimentary transportation to Disney Theme Parks.
The resort also features world-class dining with nearly twelve restaurant and lounges including the acclaimed La Luce. Plus, Kids Eat Free dinner at Harvest Bistro as part of the daily Resort Charge. Guests of Hilton Orlando Bonnet Creek are invited to enjoy the facilities and amenities of the adjacent Waldorf Astoria Orlando including the Rees Jones-designed championship golf course, Waldorf Astoria Spa and access to the WA Kids Club. When it comes to impeccable service, Hilton Orlando Bonnet Creek is second to none.
Location
Home2 Suites by Hilton Middleburg Heights Cleveland
7355 Engle Rd, Middleburg Heights, OH
44130, United States
Hours
Reviews
4.3
866 reviews
5 stars
536
4 stars
187
3 stars
54
2 stars
22
1 star
67
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff received mixed reviews, with some praising their friendliness and helpfulness, particularly highlighting individuals like Ryan and Heather, while others reported rude behavior from management.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty floors, bed bugs, and unclean bathrooms, which significantly impacted guest experiences.
Breakfast Quality
Guests expressed dissatisfaction with the breakfast options, citing lack of variety and freshness, with some opting to eat elsewhere.
Customer Service Concerns
Numerous reviews highlighted poor customer service experiences, particularly regarding reservation issues and management's handling of complaints.
Room Quality
While some guests appreciated the spaciousness and amenities of the rooms, others reported issues such as musty odors, uncomfortable beds, and maintenance problems.
- BBB B13 days ago5.0The owners are very accommodating and friendly. I had to change my plans and they're very accommodating
- APAmanda Parker-WoleryDec 22, 20251.0What a horrid experience! We stayed this past weekend for a family Christmas. I checked in and the person working the desk was confused that I already paid online. We worked through that. Albeit very confusing. Then we head to our room and drop off our pups to then head to families. I received three phone calls that our dogs were barking and we needed to return to the hotel. Fair enough. My husband returned to the hotel to handle the dogs. We had a note on the door to go to the front desk. When my husband did, he met with the manager on duty, Randy or Rich. The manager then proceeded to lie saying he called me 10 times. He did not, phones have receipts. He was then absolutely demoralizing to my husband who was already embarrassed that our dogs were barking. My husband returns to the family party with the dogs. I then check my email and I have another $75 pet fee on top of the $75 I already paid. I called Randy up and he says it’s because we have two dogs. No where when I paid for my room online did it say per dog. It said pet fee. And with that, before you go and charge someone $75, you should make them aware. He did it out of pure spite. I wish we just left the hotel. Never have I had such a horrid experience. Also, putting all the dogs in a hotel next to each other, is a pretty idiotic move. One dog barks in one room, they’ll all bark.
- MMMarkDec 4, 20255.0This is not a fancy hotel, but it has a gym and pool. What I like is that it's newer, vert well maintained, the staff is a family and they really work hard to provide a secure, clean and good value. Not fancy, but a great value and nice amenities and staff.
- SMSara MarcusDec 1, 20255.0A great property with clean and spacious suites, cute and colorful design, and terrific layout for a family. The gym, pool, and breakfast are all solid—I like the make-your-own-egg-sandwich situation. And the desk staff are super friendly and professional.
- GSGreg SimmsNov 2, 20253.0Great room and good space for a family of 5 or more in a room but I just seen a bed bug just horrible.
Frequently Asked Questions About Home2 Suites by Hilton Middleburg Heights Cleveland
What are the check-in and check-out times at Home2 Suites by Hilton Middleburg Heights Cleveland?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free breakfast to guests?
Yes, Home2 Suites by Hilton Middleburg Heights Cleveland provides free breakfast.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
What are the parking options available at the hotel?
Self-parking is available for free at the hotel.
Does the hotel have an indoor pool and fitness center?
Yes, the hotel has one indoor pool and a free fitness center available to guests.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
What nearby hotels can guests consider for alternative accommodations?
Nearby hotels include Courtyard By Marriott, Courtyard by Marriott Cleveland Airport South, MainStay Suites, and TownePlace Suites by Marriott Cleveland Airport.
Are there any nearby health services close to Home2 Suites by Hilton Middleburg Heights Cleveland?
Yes, nearby health services include DaVita Middleburg Heights Dialysis, Strongsville Psychological Services, Tenpenny Integrative Medical Center, and Hearing Doctors Of Ohio.
What nearby dining options are available around the hotel?
April's Café, a cafe and coffee shop offering sandwiches, is located nearby for guests looking for casual dining options.