Business Details
About
HotelExtended Stay Hotel
Hilton Orlando Bonnet Creek offers the best of both worlds: a convenient location surrounded by Walt Disney World® Resort and the peaceful serenity of the surrounding 482-acre nature preserve. With 1,009 spacious and elegantly appointed guest rooms and an array of family activities and premium amenities, this resort is certain to make your visit to Orlando a treasured memory.
The heart of the resort is the award-winning 3-acre lazy river pool with water slide. Relax amid lush tropical landscaping and crystal clear water sparkling in the Florida sun, and enjoy daily poolside activities and excellent cabanas! Hilton Orlando Bonnet Creek offers complimentary transportation to Disney Theme Parks.
The resort also features world-class dining with nearly twelve restaurant and lounges including the acclaimed La Luce. Plus, Kids Eat Free dinner at Harvest Bistro as part of the daily Resort Charge. Guests of Hilton Orlando Bonnet Creek are invited to enjoy the facilities and amenities of the adjacent Waldorf Astoria Orlando including the Rees Jones-designed championship golf course, Waldorf Astoria Spa and access to the WA Kids Club. When it comes to impeccable service, Hilton Orlando Bonnet Creek is second to none.
Location
Home2 Suites by Hilton Middleburg Heights Cleveland
7355 Engle Rd, Middleburg Heights, OH
44130, United States
Hours
Reviews
4.3
860 reviews
5 stars
531
4 stars
187
3 stars
54
2 stars
22
1 star
66
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests praised the cleanliness of the hotel, several reviews highlighted issues with dirty floors, bathrooms, and even reports of bed bugs.
Staff Performance
The staff received mixed reviews; while some guests praised individual employees for their friendliness and helpfulness, others reported rude or unhelpful interactions, particularly with management.
Breakfast Quality
The breakfast offerings were frequently criticized for lack of variety and freshness, with some guests expressing disappointment in the quality of food provided.
Room Comfort
Guests appreciated the spaciousness of the rooms, but there were complaints about uncomfortable mattresses and issues with room maintenance, such as musty odors and poor water pressure.
Customer Service
Numerous reviews mentioned poor customer service experiences, particularly regarding reservation issues and management's lack of responsiveness to guest concerns.
- GSGreg SimmsNov 2, 20253.0Great room and good space for a family of 5 or more in a room but I just seen a bed bug just horrible.
- SHSana HasanOct 17, 20253.0I had a 3 night stay. Positives first: room was big, amenities as depicted, great location, they have a very nice fire pit that was cherry on the top. The pool looked the best. Very very clean. Staff esp Nate n Ryan were very friendly. Morning staff a bit tricky. Improvement areas: Breakfast could be improved. Variety is decent. Food freshness n quality can be better. Nobody mentioned that breakfast time for weekend n weekday is different, I ended up missing the breakfast on my checkout day which was pretty demotivating for me. Sofabed's mattress was terrible. If you're advertising it as a second bed, it better be good. Negative: My biggest issue which is why I am compelled to give it a 3 star review was Cleaning. For me, a clean room is the top priority because I was visiting with a toddler and an infant. The floors were very dirty. Both the tiled floor as well as the carpet were dirty, sticky n greyish. Like every hour I could see my toddler's feet n clothes getting greyer because he was playing on the floor. Despite making extra request for deep cleaning, the housekeeper didnt make the effort. I also noticed couple of cleaners working through out the lobby doing some sort of cleaning that's when i realized they should drop the 'act' n actually do some cleaning. Carpets need to be replaced. N tiled floors n grooves need to be thoroughly cleaned. No excuses for that.
- CHCaroline HuntleyOct 8, 20255.0This place is the best! Everything from the lobby, the rooms, the gym, the breakfast, the staff... such a pleasant, comfortable stay. We would definitely stay here again. Amazing!
- EGErin GradyOct 5, 20255.0This is a very clean hotel with great service. I stay whenever I need a hotel in the area. I left a cosmetic bag and they called me to get it back to me. I can’t say enough good things about this hotel!
- KSKrista SoltisOct 5, 20255.0Very friendly staff, good breakfast, clean and comfortable.
Frequently Asked Questions About Home2 Suites by Hilton Middleburg Heights Cleveland
What are the check-in and check-out times at Home2 Suites by Hilton Middleburg Heights Cleveland?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free breakfast to guests?
Yes, Home2 Suites by Hilton Middleburg Heights Cleveland provides free breakfast.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
What are the parking options available at the hotel?
Self-parking is available for free at the hotel.
Does the hotel have an indoor pool and fitness center?
Yes, the hotel has one indoor pool and a free fitness center available to guests.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
What nearby hotels can guests consider for alternative accommodations?
Nearby hotels include Courtyard By Marriott, Courtyard by Marriott Cleveland Airport South, MainStay Suites, and TownePlace Suites by Marriott Cleveland Airport.
Are there any nearby health services close to Home2 Suites by Hilton Middleburg Heights Cleveland?
Yes, nearby health services include DaVita Middleburg Heights Dialysis, Strongsville Psychological Services, Tenpenny Integrative Medical Center, and Hearing Doctors Of Ohio.
What nearby dining options are available around the hotel?
April's Café, a cafe and coffee shop offering sandwiches, is located nearby for guests looking for casual dining options.