Homewood Suites by Hilton Columbus-Hilliard

Reviews

• KC

  Karl Cook

  Dec 18, 2025
  5.0
  Great rates and clean rooms with a nice kitchen and bathroom.
• JJ

  Jeffery

  Dec 1, 2025
  4.0
  I’ll be honest I was a little nervous about staying here after reading some of the reviews but after getting checked in I’m not quite sure what these bad reviews are about, but I’m guessing you know how people are they like to complain about any little thing they can…. The staff was friendly at check-in. The room is clean and comfortable. Don’t really have any complaints thus far. If there are any issues during my stay, I will of course update this review. Edit. So I did have one minor issue regarding housekeeping however, a barber at the front desk was great and helping me resolve this issue and she had got me in contact with the manager who has been nothing but friendly and helpful. I don’t think I’ve ever received this much outreach or an attempt to satisfy my needs as a customer. Incredibly professional service.
• JN

  Jennifer Nakamura

  Nov 9, 2025
  2.0
  This property needs some TLC. Our room had numerous issues - subpar bedding (a mattress pad was our comforter underneath the cover) that did not fit the bed well, leaking faucets, fan in one bedroom not functional, mildew on shower curtain, both bathtubs looked like they were dirty or had unfixable buildup, holes in the walls that weren’t patched up. They had just cleaned the carpets, which was nice. The a/c fan was making a terrible vibration/noise and they did come up promptly to address. However the rest of the system was still pretty loud and we turned it off at night. With the fan not functional in the bedroom, it was quite warm. Overall, the property looked run down, scrapes on the hallway walls, BBQ’s not well seated with gaps on their foundations, even the entrance sign was slightly tilted. We ended up checking out a day early to head to another property out of town to accommodate a last minute change in plans. The person that checked us out looked like she could have cared less that we were leaving early and didn’t even ask how our stay was. James is the shining light at this property. He was friendly and welcoming and promptly sent maintenance when we had issues with the a/c.
• MN

  Malorie Neal

  Oct 22, 2025
  2.0
  This hotel was very dirty and outdated. There were numerous bug carcasses and a whole cookie behind the bed. Disgusting. I found what looked like a bedbug shell on the mattress. There was a lot of mold in the tub. I tried to switch rooms but no others were available, and the front desk attendant did not know what bedbugs were which is concerning for a hotel employee. This was in August, and the whole hotel was so hot that I didn't want to work out in the gym. If you are squeamish about bugs and want a clean room, I would encourage you to stay elsewhere.
• VN

  Vince Nemeth

  Oct 10, 2025
  1.0
  When we booked this hotel, we spoke with the gal named Cassandra. We have stayed here many times in the past and have never had a problem with the room that we have selected. When we checked in, we talked to a gentleman named James at the front desk. We requested a top floor, which was not granted to us. When we booked this room, we asked for a living room set up with the master instead and we were placed in a room that had two beds, one in the master and one in the living room. They could not change rooms and either upgrade or downgrade us to a different room. We will never stay here again because of the fact that when you request something during a reservation, Cassandra should’ve explained each room choice and which one would suit our needs. Think twice before you book this hotel!!!!

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