The Well House Hamilton, Tapestry Collection by Hilton

Reviews

• JC

  Joshua Clagg

  Nov 11, 2025
  5.0
  WOW!!! Wonderful staff! Beautiful greeting as you walk in. The rooms are without flaw. Great downtown location. I'd give it 6 stars if I could.
• SS

  Sue Smith

  Nov 3, 2025
  5.0
  I love everything about this place including the awesome staff!! The location is beautiful and history is everywhere in the area. I lived in this building for 10 years and I'm super excited to revisit my old room!
• HS

  Hayden Smith

  Oct 24, 2025
  5.0
  This is the standard that I judge all tapestry hotels by Hilton against now. The staff here were friendly and well groomed. The building is well kept and the updates are tasteful while keeping the original feeling of the building. The on site restaurant is wonderful. Their bourbon selection is great and worth the visit. Decore of the rooms holds to the same standard as the rest of the hotel. The only downside is the room was fairly cramped.
• WH

  William Harton

  Oct 15, 2025
  5.0
  We stayed the weekend of operation pumpkin. The hotel was very modern and very welcoming. The hotel was just about 100 yards away from the festival which was very convenient for us.The front desk clerk Joey Fuson was very helpful and answered all of our questions that we had. We will be back next year for the festival. The big reason we will come back to the hotel is because of the location to the festival, the cleanliness of the hotel, and Front desk clerk Joey Fuson for all of her help and making our stay so enjoyable.
• HV

  Hesley Valembrun

  Oct 9, 2025
  5.0
  My stay at The Well House was excellent. This was my first time staying at a Tapestry Collection property, and it exceeded my expectations. The hotel is beautifully maintained—modern, clean, and comfortable throughout. Check-in was smooth with no issues. When I arrived, I noticed that the standard room was a bit tight. Joey at the front desk acknowledged my Diamond status right away and graciously upgraded my room. That simple gesture reflected great customer awareness and set the tone for the rest of my stay. I would like to give special recognition to Felicia, who truly embodies exceptional guest service. As someone who travels 95% of the year, I pay close attention to the little things—and she stands out. Felicia consistently goes above and beyond for guests, even running Uber Eats deliveries up to rooms late at night when she doesn’t have to. That level of care makes a huge difference, especially since the hotel’s security policy doesn’t allow outside delivery personnel beyond the lobby. It means guests don’t have to come down late at night to pick up their food—something small, but incredibly thoughtful. Felicia is always smiling, upbeat, and genuinely kind. Even when offered a tip, she humbly says, “You don’t have to—it’s my job to make sure guests are happy.” That level of dedication and humility is rare. Management should take note: Felicia represents the gold standard of customer service. She deserves recognition—and in my opinion, a promotion. Employees like her are what keep loyal guests like me coming back. — Hesley Hilton Honors Diamond Member

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