Homewood Suites by Hilton Columbus/Polaris, OH

Reviews

• VL

  Viraj Lele

  Oct 9, 2025
  4.0
  It’s a decent hotel for a short stay
• CR

  Carrie Roberts

  Sep 19, 2025
  2.0
  I’m a Hilton Diamond member and travel to Columbus often, always staying at Hilton properties. This was one of my most disappointing Hilton stays and I will not return. At check-in, the digital key system was down so I had to wait in line with other guests. Im sure that sounds petty but I was already running late to a customer dinner so this didn’t help. The elevator was painfully slow so I used the stairs instead, but when I tried using it with my luggage this morning to check out it never arrived - it was just making a lot of noises in the shaft like it was stuck (which wouldn't have surprised me) so I had to carry my luggage down the stairs. Housekeeping was unreliable. Despite multiple requests for housekeeping to come, and being told I was on the list for service, I went three days without service, leaving trash to pile up in the room, no coffee set ups, or fresh towels. When they finally came, they left the used coffee pods in the machine, didn’t replace the creamer, sweetener, or disposable cups, and didn’t replace the washcloths or hand towels they took with them. The shower/tub, while likely clean, looked grimy with no tub stop and rust around the drain and the shower curtain was ripped in multiple places near the grommets, adding to the neglected feel. Some reviews said the hotel had been renovated, and maybe parts of it have been, but my room hadn’t been and felt dated, including the TV system. I knew after that first day that it wasn’t going to be a great place to stay so I looked to see if I could find another Hilton property nearby but the cancellation policy was strict and unless I was willing to pay to cancel the rest of my nights I was stuck in a hotel that didn’t feel like it met Hilton standards and definitely wasn’t worth the price. But The only positives were plentiful parking, proximity to restaurants, and easy interstate access, which other Hilton properties in the area have too. Unfortunately, the service, maintenance issues, and overall condition made this a hotel that I will not be coming back to.
• AT

  A T

  Aug 14, 2025
  5.0
  If you're from Vertiv or on any other buisiness come here. Safe parking lot, amazing rooms, almost a full kitchen set and generally amazing staff. I left my card behind multiple times and they were willing to give me new ones. Unlike the apartment across the road in which company vehicles are broken into nonstop.
• JG

  James Graves

  Aug 11, 2025
  5.0
  I've been coming to this hotel in Columbus for years now. They have literally upped their game immensely. Complete renovation of the carpets and rooms. Such comfortable beds. Immaculately clean everywhere. Pool was nice and warm. Breakfast food was AMAZING! Best hotel food I've ever had. Waitstaff was super friendly and gave us some cards to play a game and brought us towels through the texting app if we needed anything. Seriously the best hotel experience we have ever had. Thank you so much and we will be back again soon!
• AP

  Amy Padgett

  Jul 23, 2025
  3.0
  Home of the SLOWEST elevator in the history of man kind. And they don’t have smart TVs. Otherwise, it’s a nice hotel.

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