Homewood Suites by Hilton Columbus/Polaris, OH

Reviews

• JP

  Joseph D Phillips

  Dec 18, 2025
  5.0
  The best of the Hilton Products at Polaris Exit of Columbus. Needs a parking spot for Lifetime Diamonds like my wife.
• BS

  Billie Spinazzola

  Dec 8, 2025
  5.0
  Honestly, we stay at A LOT of hotels and this is one of the nicest ones we've come across. If you're traveling with a preteen, having separate spaces is crucial and this gave us (and him) enough privacy. Very clean, very convenient and a fantastic price. May be our go-to when we need a suite from now on.
• VL

  Viraj Lele

  Oct 9, 2025
  4.0
  It’s a decent hotel for a short stay
• CR

  Carrie Roberts

  Sep 19, 2025
  2.0
  I’m a Hilton Diamond member and travel to Columbus often, always staying at Hilton properties. This was one of my most disappointing Hilton stays and I will not return. At check-in, the digital key system was down so I had to wait in line with other guests. Im sure that sounds petty but I was already running late to a customer dinner so this didn’t help. The elevator was painfully slow so I used the stairs instead, but when I tried using it with my luggage this morning to check out it never arrived - it was just making a lot of noises in the shaft like it was stuck (which wouldn't have surprised me) so I had to carry my luggage down the stairs. Housekeeping was unreliable. Despite multiple requests for housekeeping to come, and being told I was on the list for service, I went three days without service, leaving trash to pile up in the room, no coffee set ups, or fresh towels. When they finally came, they left the used coffee pods in the machine, didn’t replace the creamer, sweetener, or disposable cups, and didn’t replace the washcloths or hand towels they took with them. The shower/tub, while likely clean, looked grimy with no tub stop and rust around the drain and the shower curtain was ripped in multiple places near the grommets, adding to the neglected feel. Some reviews said the hotel had been renovated, and maybe parts of it have been, but my room hadn’t been and felt dated, including the TV system. I knew after that first day that it wasn’t going to be a great place to stay so I looked to see if I could find another Hilton property nearby but the cancellation policy was strict and unless I was willing to pay to cancel the rest of my nights I was stuck in a hotel that didn’t feel like it met Hilton standards and definitely wasn’t worth the price. But The only positives were plentiful parking, proximity to restaurants, and easy interstate access, which other Hilton properties in the area have too. Unfortunately, the service, maintenance issues, and overall condition made this a hotel that I will not be coming back to.
• AT

  A T

  Aug 14, 2025
  5.0
  If you're from Vertiv or on any other buisiness come here. Safe parking lot, amazing rooms, almost a full kitchen set and generally amazing staff. I left my card behind multiple times and they were willing to give me new ones. Unlike the apartment across the road in which company vehicles are broken into nonstop.

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