Homewood Suites by Hilton Columbus Easton

Reviews

• NF

  Nicole Flora

  Nov 2, 2025
  5.0
  With double queen beds we were only given 2 towels which was inconvenient. Breakfast was OK also
• FF

  Faduma Farah

  Oct 31, 2025
  1.0
  This is by far the worst hotel I have ever been too staff are rude they don’t clean your room and the carpet and sheet on beds are dirty. I had the worst experience here don’t bother coming and wasting your money here
• EV

  Elizabeth Vradenburg

  Oct 21, 2025
  1.0
  If I could leave a zero I would. My husband and I traveled to the area from Florida for a family member’s 80th birthday party. My husband travels for work so we are Diamond members. Upon arrival the front lobby is nice but then you walk down the hall that clearly doesn’t get cleaned often. Got to our room and the bed was visibly slanted, not something I’d come close to wanting to sleep on. The front desk moved our room which was fine. That room was “ok”, less than “clean” with two queens, we tried both trying to find the lesser of two evils, they both felt like they were probably the same mattresses from when the hotel opened, hard metal springs could be felt. The sheets and blanket (if you can call it that) were visibly worn and super thin. Pillows are tiny and super flat, also didn’t seem like they had been replaced since the place opened. The fridge in the room sounded like someone was drilling into the wall, and there was either poop or dried bloody boogers smeared on the bathroom wall. Breakfast was not great. They have one older Hispanic gentleman working in the breakfast area that seemed to be the only kind employee in the building. Morning #2 “Ciara” started taking up the breakfast items at 9:30 then more people came in and she behaved like it was an inconvenience to bring food back out. Morning #3 “Ciara” came out to the dining area around 9:50 and yelled “breakfast closes at 10am, you’ll have to be out by 10” with the WORST attitude (whoever hired her to be customer facing should be fired), then at 9:58 she came up and shut the TV off where my husband and I were sitting, yelled out to her coworker “what time is it” I yelled back to her “it’s 9:59”. There was another couple, a single gentleman, and a family of 5 in the dining area. “Ciara” yell out again “breakfast closes at 10, y’all have to leave” to which my husband replied “why are you being so nasty” the poor family of 5 rushed their kids out like they were scared. “Ciara” started a verbal altercation with us and left the get her manager and when they both returned “Ciara” started yelling again that she was going to show me to the point her coworker had to shove her back into the kitchen as she was threatening to beat me up, we could hear her screaming from behind closed doors. Whoever runs this place needs to reevaluate how often they visit, who does their hiring, and what kind of hotel they want to run. This is NOT the Hilton brand we are used to, no one even came to offer an apology or make any kind of amends for the way we were treated. The other couple in the dining room were Diamond club as well and also came to report “Ciara’s” behavior which clearly fell on deaf ears. Needless to say we checked out and booked at another hotel. HORRIBLE experience! DO not stay here if you have any standards, do yourself a favor and book elsewhere.
• BB

  Brandon Brooks

  Oct 16, 2025
  1.0
  After driving for seven hours on a work trip, this hotel called me close to midnight to cancel my reservation that I made two months ago. They claimed they overbooked, which is absolutely unacceptable. I went to the Hampton Inn down the street, and the worker at the front desk told me this is a common issue with this Homewood Suites, that they're supposed to rebook me at a neighboring Hilton hotel, and that they shouldn't have even cancelled my reservation given that I am Honors Gold member. The management needs to be fired and replaced with some competent people.
• CM

  Caleb Moore

  Oct 5, 2025
  2.0
  The check in process was quick and simple but that’s were the pleasantries ended. Got into the room and noticed the remote did not have a battery cover (not a huge deal). Then my son tried to get on the bed and the WHOLE BASE collapsed resulting in him busting his lip on the end table. This was his birthday weekend trip and this is how it started. Very large stain all the way down the hallway, staff was no where to be found. I will say the Hispanic man running the breakfast was the only one who cared about customer service. Requested extra pillows due to the ones in the room being flatter than a pancake and never received them. The blankets on the bed would leave you freezing in the room. One had 1 trash bag in the room, no sheets or blankets for the pull out couch, and was told that our room probably wouldn’t get cleaned because they were “so full.” Then we go to the breakfast service same biscuits and gravy both days and the biscuits were absolutely terrible. While eating breakfast the final day, while at breakfast there were many guests trying to figure out who had their cars broken into and was told that it happens almost every day especially Saturday nights. There are cameras in the parking the lot but the management doesn’t seem too worried about it. Let the glass in the parking lot stand as a warning. Completely unsatisfactory for the price.

Frequently Asked Questions About Homewood Suites by Hilton Columbus Easton