Home2 Suites by Hilton Columbus Polaris

4.3
353 reviews

About

Hotel
Our hotel is conveniently surrounded by over 100 shops and restaurants, including Cabela’s, Ikea, and Polaris Fashion Place. We offer quick access to I-71, and a quick 15 minute drive will bring you to downtown Columbus. Enjoy great perks during your stay including free parking, free breakfast and WiFi, indoor pool and fitness center.

Location

Home2 Suites by Hilton Columbus Polaris
9101 Lyra Dr., Columbus, OH
43240, United States

Hours

Reviews

4.3
353 reviews
5 stars
235
4 stars
57
3 stars
21
2 stars
12
1 star
28

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many guests reported issues with cleanliness, including dirty rooms and unclean bedding.

Comfort

Several reviews highlighted the comfort of the beds and spaciousness of the rooms, though some noted issues with pillows and bedding.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests finding it lacking in variety and freshness.

Customer Service

Customer service experiences varied, with some staff being praised for their friendliness while others were criticized for rudeness or lack of helpfulness.

Noise Levels

Guests frequently mentioned noise issues, including thin walls and disturbances from other guests.
  • JJ
    jenny100ju
    Nov 17, 2025
    5.0
    During our recent two-night stay at Home2 in Troy, Michigan, our entire family was bitten by bedbugs, which was extremely disappointing. When we returned yesterday, we inspected the room thoroughly and were relieved to find that it was much cleaner — even the difficult-to-clean areas were spotless, including the bed. However, the lighting in the room is still too dim and really needs improvement. We visit every year, so we hope the hotel continues to maintain better cleanliness and provides brighter, more comfortable lighting for future stays.
  • MB
    Matias Beccaglia
    Nov 14, 2025
    4.0
    Everything was great except for the pillows.. they were rather uncomfortable to sleep on.
  • DM
    Daniel Morgan
    Nov 13, 2025
    5.0
    Second time I have been to Columbus and second time we have stayed here. Great staff and clean rooms.
  • DO
    Darol Obarski
    Oct 29, 2025
    5.0
    Very nice hotel great rooms. Very close to several good dining options
  • DR
    DeNae Rappleye
    Oct 22, 2025
    5.0
    The rooms were clean and breakfast was good!

Frequently Asked Questions About Home2 Suites by Hilton Columbus Polaris

What are the check-in and check-out times at Home2 Suites by Hilton Columbus Polaris?

Check-in is at 3:00 PM and check-out is at 11:00 AM.

Does the hotel offer free WiFi for guests?

Yes, free WiFi is available throughout the hotel including public areas and a public internet terminal.