Business Details
About
Hotel
Our hotel the Hilton Garden Inn Columbus Polaris is situated in the flourishing Polaris district in Columbus fast growing metropolitan area. Conveniently located just off I 71 our hotel is directly across the street from Polaris Fashion Place mall. We are within a 20 minute drive of Columbus attractions such as the Ohio State Fairgrounds, the Columbus Zoo and Aquarium, downtown Columbus, and The Ohio State University. Corporate offices of some of Ohios largest employers, including JP Morgan Chase, Nationwide, and OhioHealth are within a 15 minute drive.
Our lobby is a refreshing welcome featuring a communal conference table and convenient spaces for lounging or working. Our onsite restaurant The Garden Grille has a fresh breakfast each morning and for dinner Monday through Friday with fresh appetizers, burgers and desserts. You can also relax with a beer, wine or cocktail in the Pavilion Lounge, open Monday to Saturday 5pm to 10pm. Our fitness center is available 24 hours. We are committed to providing an excellent hotel experience for every guest each and every time. You can count on us.
Location
Hours
Reviews
4.0
908 reviews
5 stars
423
4 stars
258
3 stars
96
2 stars
60
1 star
71
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly and helpful, although some reported rude behavior from certain employees.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, stained furniture, and unkempt common areas.
Maintenance Problems
Guests reported various maintenance issues, such as broken air conditioning, malfunctioning elevators, and empty toiletries.
Security Concerns
Multiple reviews mentioned vehicle break-ins and a lack of visible security, leading to feelings of unease among guests.
Breakfast Complaints
Customers expressed dissatisfaction with the breakfast service, citing high charges, limited options, and poor quality.
- JFJillian FoxNov 2, 20251.0When we got there it took forever to check in, even after already paying online. The staff acted almost annoyed. The place wasn't very clean, the same trash on the floor of the elevator was still there when we checked out the following day, carpet was atrocious and the floors of the room were sticky feeling even my shoes were making sounds walking on it. The beds have metal on the bottom frame so it sounds like a baking sheet warping when you move on it. Lastly 2 weeks later they never gave back our deposit and considering were basically in the room to sleep and can say that the room had zero damage. I definitely recommend looking at a different hotel if you need to stay in the area. The only thing I will say positive is that it is in a great location accessible to so many places and things to do, but so are multiple surrounding hotels
- BWBrandon WestgateOct 15, 20251.0First time EVER in Ohio. Just spent one night and my trucks front passenger side window was smashed in. And my truck ransacked! I had a regular room with a sleeper sofa in it. The sofa was disgustingly stained. I didn't even put my bags on it. The only thing that was decent was the staff. They were wicked nice. They were very helpful with my vehicle after being broken into. I can't say enough about how nice they were. Othe than them I have ZERO desire to ever go back again.
- RSR SOct 13, 20253.0The front desk person and manager were rude, they didn't listen. The manager just walked off while we were talking. Clean room and bathroom but the body lotion bottle was empty. The breakfast attendant was on her phone and didn't acknowledge us until we want to order. They were out of coffee twice and each time we had to ask for coffee.
- RGRayna GrindleySep 2, 20253.0Night 2 we requested towels and were told no. Come back after 8am for some. We were leaving by 7am so what good is that??! We used a pillow case and my makeup towel. The conditioner and shower gel were empty. They did not give clean ice bucket liner. The tissues were empty and never replaced the whole stay. Lucky I had travel size toiletries. The elevator ( 1 of 2) was broke. The lamp had a short that worried us. The breakfast was small and had to wait and ask for a paper plate and give our room number. Breakfast was OK but not near what I expected. Stayed in much less that had better. For the price, very disappointing. The rooms were clean and the lobby was nice. Plenty of parking.
- CGChristopher GrindleyAug 31, 20252.0Here over Labor Day weekend, told to ask front desk for a clean towel. Front desk has no towels. I'll just say, don't give them out to everyone going to the pool. Conditions were not great. Not worth what i paid to stay.
Frequently Asked Questions About Hilton Garden Inn Columbus/Polaris
What amenities are available at Hilton Garden Inn Columbus/Polaris?
The hotel offers free Wi-Fi, a fitness center open 24 hours, an indoor pool, a bar, a restaurant, a gift shop, and a convenience store.
Is Hilton Garden Inn Columbus/Polaris pet-friendly?
Yes, both cats and dogs are welcome at this hotel.
What is the check-in and check-out time at Hilton Garden Inn Columbus/Polaris?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does Hilton Garden Inn Columbus/Polaris offer accessible facilities?
Yes, the hotel provides accessible parking, an accessible elevator, and is mobility accessible.
Are there any eco-friendly and sustainable practices at Hilton Garden Inn Columbus/Polaris?
Yes, the hotel has eco-certifications including ISO14001 and ISO50001, uses energy-efficient lighting and heating/cooling systems, has a recycling program, compostable food containers, and silk keycards are not applicable as disposables.
Is parking available at Hilton Garden Inn Columbus/Polaris?
Yes, free self-parking is available for guests.
What dining options are available at or near Hilton Garden Inn Columbus/Polaris?
The hotel features the Garden Grille restaurant and bar, offering breakfast daily and dinner Monday through Friday. Nearby dining options include Great American Grill, Quaker Steak and Lube, Chick-fil-A, Wendy's, Max & Erma's, MacKenzie River Pizza, Grill & Pub, Arby's, Twin Peaks, Bob Evans, and Bar Louie.
Are there nearby hotels or accommodations near Hilton Garden Inn Columbus/Polaris?
Yes, nearby hotels include Extended Stay America and Candlewood Suites Polaris, providing additional lodging options in the area.
What nearby attractions can guests visit around Hilton Garden Inn Columbus/Polaris?
Guests can visit Polaris Fashion Place mall located directly across the street. Other popular attractions within a 20-minute drive include the Ohio State Fairgrounds, Columbus Zoo and Aquarium, downtown Columbus, and The Ohio State University.
How can guests conveniently travel to and from Hilton Garden Inn Columbus/Polaris?
The hotel offers a local shuttle service to facilitate guest transportation. It is also conveniently located just off I-71, making it accessible by car, and has free self-parking available.