Business Details
About
HotelHilton
Our hotel the Hilton Garden Inn Columbus Polaris is situated in the flourishing Polaris district in Columbus fast growing metropolitan area. Conveniently located just off I 71 our hotel is directly across the street from Polaris Fashion Place mall. We are within a 20 minute drive of Columbus attractions such as the Ohio State Fairgrounds, the Columbus Zoo and Aquarium, downtown Columbus, and The Ohio State University. Corporate offices of some of Ohios largest employers, including JP Morgan Chase, Nationwide, and OhioHealth are within a 15 minute drive.
Our lobby is a refreshing welcome featuring a communal conference table and convenient spaces for lounging or working. Our onsite restaurant The Garden Grille has a fresh breakfast each morning and for dinner Monday through Friday with fresh appetizers, burgers and desserts. You can also relax with a beer, wine or cocktail in the Pavilion Lounge, open Monday to Saturday 5pm to 10pm. Our fitness center is available 24 hours. We are committed to providing an excellent hotel experience for every guest each and every time. You can count on us.
Location
Hours
Reviews
4.0
911 reviews
5 stars
424
4 stars
257
3 stars
97
2 stars
61
1 star
72
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty carpets, unemptied trash, and unsanitary bathrooms.
Customer Service
While some staff were praised for being friendly and helpful, many reviews noted rude or unresponsive service, particularly at the front desk.
Security Concerns
Several guests reported vehicle break-ins and thefts in the parking lot, raising significant concerns about safety.
Amenities and Maintenance
Guests expressed disappointment over broken amenities, such as the pool and hot tub, and issues with room maintenance, including malfunctioning air conditioning and outdated furnishings.
Location
The hotel is well-located near shopping and dining options, which was positively noted by many guests.
- EMEthan MillerJan 2, 20262.0I’ve stayed at this location once before and thought it was decent so I ended up booking again. One thing important to consider is that the pillows are very flat. There is zero neck support even when folded in half. The bathrooms are standard and the bed was fine. The major downside to this stay was the lack of security cameras facing the parking lot. On multiple nights there were vehicle break ins. In my case there was nothing in plain sight and nothing was stolen. The center console was tossed. Apparently they didn’t find what they were looking for. 6 other vehicles were hit. I feel if management wants people to continue staying they need to increase their security measures.
- VDvivian DavisNov 30, 20251.0Carpets look like someone was murdered, kitchen staff wearing coats around food bad costumer service kitchen staff,
- JFJillian FoxNov 2, 20251.0When we got there it took forever to check in, even after already paying online. The staff acted almost annoyed. The place wasn't very clean, the same trash on the floor of the elevator was still there when we checked out the following day, carpet was atrocious and the floors of the room were sticky feeling even my shoes were making sounds walking on it. The beds have metal on the bottom frame so it sounds like a baking sheet warping when you move on it. Lastly 2 weeks later they never gave back our deposit and considering were basically in the room to sleep and can say that the room had zero damage. I definitely recommend looking at a different hotel if you need to stay in the area. The only thing I will say positive is that it is in a great location accessible to so many places and things to do, but so are multiple surrounding hotels
- BWBrandon WestgateOct 15, 20251.0First time EVER in Ohio. Just spent one night and my trucks front passenger side window was smashed in. And my truck ransacked! I had a regular room with a sleeper sofa in it. The sofa was disgustingly stained. I didn't even put my bags on it. The only thing that was decent was the staff. They were wicked nice. They were very helpful with my vehicle after being broken into. I can't say enough about how nice they were. Othe than them I have ZERO desire to ever go back again.
- RSR SOct 13, 20253.0The front desk person and manager were rude, they didn't listen. The manager just walked off while we were talking. Clean room and bathroom but the body lotion bottle was empty. The breakfast attendant was on her phone and didn't acknowledge us until we want to order. They were out of coffee twice and each time we had to ask for coffee.
Frequently Asked Questions About Hilton Garden Inn Columbus/Polaris
What amenities are available at Hilton Garden Inn Columbus/Polaris?
The hotel offers free Wi-Fi, a fitness center open 24 hours, an indoor pool, a bar, a restaurant, a gift shop, and a convenience store.
Is Hilton Garden Inn Columbus/Polaris pet-friendly?
Yes, both cats and dogs are welcome at this hotel.
What is the check-in and check-out time at Hilton Garden Inn Columbus/Polaris?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does Hilton Garden Inn Columbus/Polaris offer accessible facilities?
Yes, the hotel provides accessible parking, an accessible elevator, and is mobility accessible.
Are there any eco-friendly and sustainable practices at Hilton Garden Inn Columbus/Polaris?
Yes, the hotel has eco-certifications including ISO14001 and ISO50001, uses energy-efficient lighting and heating/cooling systems, has a recycling program, compostable food containers, and silk keycards are not applicable as disposables.
Is parking available at Hilton Garden Inn Columbus/Polaris?
Yes, free self-parking is available for guests.
What dining options are available at or near Hilton Garden Inn Columbus/Polaris?
The hotel features the Garden Grille restaurant and bar, offering breakfast daily and dinner Monday through Friday. Nearby dining options include Great American Grill, Quaker Steak and Lube, Chick-fil-A, Wendy's, Max & Erma's, MacKenzie River Pizza, Grill & Pub, Arby's, Twin Peaks, Bob Evans, and Bar Louie.
Are there nearby hotels or accommodations near Hilton Garden Inn Columbus/Polaris?
Yes, nearby hotels include Extended Stay America and Candlewood Suites Polaris, providing additional lodging options in the area.
What nearby attractions can guests visit around Hilton Garden Inn Columbus/Polaris?
Guests can visit Polaris Fashion Place mall located directly across the street. Other popular attractions within a 20-minute drive include the Ohio State Fairgrounds, Columbus Zoo and Aquarium, downtown Columbus, and The Ohio State University.
How can guests conveniently travel to and from Hilton Garden Inn Columbus/Polaris?
The hotel offers a local shuttle service to facilitate guest transportation. It is also conveniently located just off I-71, making it accessible by car, and has free self-parking available.