Business Details
About
Hotel
Relaxed elegance meets professional intimacy at the Hilton Columbus/ Polaris hotel. Treat yourself to a luxurious stay in our first-class, full-service, upscale suburban hotel conveniently located on the north side of Columbus, directly off Ohio I-71 at Exit 121. Positioned in the thriving Polaris Centers of Commerce, the Hilton Columbus/Polaris hotel is near several world-renowned corporate centers including Mettler Toledo, McGraw Hill, Worthington Industries, Wendy's, DHL, Emerson Network Power International, Nationwide Insurance, Cardinal Health, JP Morgan Chase, and Limited Brands Inc.
Enjoy the cocktail you deserve and dine in the hotel's brand new signature restaurant, 17 Arrows. Exercise in our fitness center with state-of-the-art Precor fitness equipment, each with its own 12-inch flat screen television. Take a dip in our heated indoor pool and melt your stress away in the steaming whirlpool.
Location
Hours
Reviews
4.4
2,019 reviews
5 stars
1,312
4 stars
467
3 stars
132
2 stars
40
1 star
68
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Several guests reported significant cleanliness problems, including dirty bedding and bathrooms, which negatively impacted their stay.
Staff Performance
Many reviews praised the staff for their friendliness and helpfulness, particularly highlighting individual team members who went above and beyond.
Noise Concerns
Guests frequently mentioned noise disturbances from other guests and poor soundproofing in rooms, affecting their comfort during the stay.
Location and Amenities
The hotel is well-located near shopping and dining options, and guests appreciated the amenities like the gym and executive lounge.
Mixed Dining Experience
While some guests enjoyed the food and dining options, others found the prices to be high and the quality lacking.
- RTRichard Tommy3 days ago5.0Awesome...had the Presidential Suite.
- RSRajesh Senapathy5 days ago5.0So goooood
- STShirley TriceOct 26, 20255.0I loved the area and room was clean and peaceful rest, restaurants and shopping places.
- JJJoelOct 25, 20252.0If you want a quiet night and there are people on your floor good luck. You can hear everything doors opening, closing, people walking around on the floor above and you can also hear the neighbors. My visit I was lucky enough to have a room full of kids with 0 parents. It was shocking how NOT soundproof the room was being that the hotel is relatively new. You hear everything in your room. Security does try to enforce quiet time. Also had what looked to be blood spatter on the comforter. Breakfast was way overpriced for what you get but service was good in the restaurant. Also could not use the Jacuzzi since there was a lot of kids in both the pool and Jacuzzi. But what really set the visit to not very good was after I reported it to customer service I was supposed to receive a phone call from the manager by the latest Tuesday 10/21/25. I did NOT receive any phone calls from Hilton and it is now 10/25/25. Will not be returning.
- AGAmee GrayOct 7, 20255.0I came to a conference here 2 years in a row. I was so glad to see Mike, the bell hop at the front door when I came back. That man couldn't be any kinder and more helpful. He makes a big hotel feel like a quaint family owned inn. So warm! The team at the front desk is also amazing! They are vibrant and engaging and make sure you have everything you need for a great event and a comfortable stay. I hope to see all of them again next year! Thanks Hilton Polaris team!
Frequently Asked Questions About Hilton Columbus/Polaris
What are the check-in and check-out times at Hilton Columbus/Polaris?
Check-in time is at 15:00 and check-out time is at 12:00.
Does Hilton Columbus/Polaris offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are pets allowed at Hilton Columbus/Polaris?
Yes, both cats and dogs are welcome at the hotel.
Is there free parking available at Hilton Columbus/Polaris?
Yes, self-parking is available for free at the hotel.
Does the hotel provide an airport shuttle service?
Yes, the Hilton Columbus/Polaris offers a free airport shuttle service.
What dining options are available within the Hilton Columbus/Polaris hotel?
The hotel has three restaurants, including the signature restaurant 17 Arrows, and also features bars such as 17 Arrows Craft Kitchen and Bar and Bar and Patio at 8700 nearby.
What fitness and recreational facilities does Hilton Columbus/Polaris offer?
Guests can use the free fitness center equipped with Precor machines, enjoy the heated indoor pool, and relax in the whirlpool hot tub.
How accessible is Hilton Columbus/Polaris for guests with mobility needs?
The hotel features accessible parking and elevators, making it mobility accessible.
Are there any nearby attractions or places of interest to visit around Hilton Columbus/Polaris?
Yes, guests can visit nearby places like Papillon Day Spa for relaxation, Ohio State University for educational or medical visits, and the CBC Dancesport for entertainment.
How can guests utilize nearby dining and entertainment options after their stay at Hilton Columbus/Polaris?
Guests can enjoy meals and drinks at local spots such as Gemini Grille, Eddie Merlot's steakhouse, and attend events at Activate - Columbus for music and arts entertainment.