Hilton Columbus at Easton

Reviews

• SS

  Scott Shaver

  Nov 17, 2025
  5.0
  Great place to stay. I arrived at the hotel at 5:30 a.m. on a Thursday for a work conference. I asked the front desk if I could have them store my luggage until the 4:00 check in time since I was staying there Thursday night. The attendant said let me see if there is a room open now so you are not inconvenienced during your conference. I was amazed at the suggestion. What a great experience of customer service. This is a great place with great friendly employees.
• PC

  Priya Chandra

  Nov 14, 2025
  1.0
  Extremely poor customer service. Very callous attitude of front desk staff. They billed me incorrectly for somebody’s breakfast. I have so far called 3 times to get the issue fixed. I had a 15 min+ wait everytime to get someone in the phone only to find that they could not fix the issue or the invoice and wanted to transfer me to another department - which was forever unavailable and had no voicemail. It’s been a nightmare trying to get my invoice and credit card charge fixed. I have called 3 times. The last time, the reception staff just put me back on hold for 30 mins and just did not come back to take my call! It’s been beyond frustrating to deal with them to fix their own mistakes.
• OO

  Olivia Onago

  Nov 4, 2025
  2.0
  This hotel is extremely overpriced for the quality you receive. Yes, the location is nice, but I would certainly expect a lot more for the price, especially considering we stayed a Monday night rather than a weekend and it was still expensive. The room had water damage on a lamp shade as well as on the art. The bathroom sink was cracked in several places and the hardware from an old mirror was still on the wall. There were several paint stains/marks across the walls and doors. The mini fridge was constantly leaking and was barely cold. And to top it all off, we were jolted awake around 7:30 AM to the sounds of screaming kids in the hallway. The screaming eventually turned into crying and thundering footsteps running back and forth over the course of the hour that it lasted. In other words, the walls and main door are paper thin - prepare to hear every noise your neighbor or passersby in the hallway make. I would be willing to look past these issues if the hotel wasn't so expensive, but the prices continue to be high no matter the day. I was prepared to tell the front desk about some of the issues, especially the unwelcome wakeup call from the hallway, but we were never asked how we enjoyed our stay so I never got the chance. Finally, be prepared to pay for daily parking, without much choice of parking. For an unknown reason that was never explained to us, 50% of the parking lot was fenced off and being constantly monitored by security guards. We thankfully found that there is a parking garage that we assume belongs to the hotel, but it makes for quite the trek back to the elevators and main lobby.
• LL

  Lori

  Nov 3, 2025
  2.0
  Called to front desk several times and could not get someone to pick up. Banging room doors all night and clearly hear anyone and everyone in the hall. Have stayed here for years and this is the first time it was awful. The gym has same broken cable machine from last year! FILTHY gym! Maid service not until 4:30 (had to find housekeeping and ask them to please clean room) and requested early make up at 8am. Not sure if management has changed but went to desk and asked to speak with manager and the girl said she was off now and to wait for next manager. That didn’t work for me! You are a manager wait 2 min and hear me out. Also parking lot under some kind of repair so very little parking. Really disappointed after all the years of consistently staying here from day 1 that it opened, previous New Albany resident and a Hilton Honors member. Not staying here again sadly.
• NN

  Nathan

  Oct 31, 2025
  2.0
  Upon arriving at the hotel a good portion of the parking was unavailable due to construction on the sidewalk. We check in and get into our room to find out that it was a suite with only one real bed and a not a two queen room like we originally reserved. The front desk called it an "upgrade", however having a party of four now two of us were now sleeping on a very uncomfortable futon. Next up the heating unit in the futon portion of the room was not working. We also had to request bedding for the futon as there was none included in the room. Eventually maintenance came and was able to fix the heat. However the thermostat didn't work to shut it off at the set temperature and it was 80 degrees in the room by the time we got up in the morning. Also while using the bathtub some black mold chunks came out from somewhere. The bar also couldn't accommodate the simple request of making a sangria. I have communicated my issues with Hilton multiple ways but haven't heard from them in anyway. Overall I am very disappointed in the quality and service from this hotel.

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