Hilton Columbus at Easton

Reviews

• BP

  Brandon T Pierce

  6 days ago
  1.0
  Not worth the stay. Checked in and was not recognized as a Honors Gold Member, no swag bag, no room upgrade. The rooms have old, stained carpet, one of my bathroom towels had a long black hair on it, the walls are damaged. A disappointment
• AA

  Ashley Allen

  Jan 3, 2026
  1.0
  My recent visit to the Hilton Columbus at Easton was the worst hotel experience I have ever encountered. While the hotel itself is nice, the disorganization in operations and the lack of effective customer service significantly diminished my stay and negatively shaped my perception of the property. 1. Parking Issues and Lack of Communication: Upon arrival, I was not made aware by the valet staff that self-parking was an option. Instead, my car was automatically valet parked, incurring a charge of $30 for the day. It was only through conversation with another guest on the second night that I learned self-parking was available. This lack of clear communication resulted in unnecessary charges and confusion. 2. Disruptive Housekeeping Incident: On the last night of my stay—Christmas Day—I was unexpectedly awakened in the middle of the night by a knock at my door from a housekeeping staff member. This interruption was especially frustrating as I was aiming to get adequate rest before my drive home the following morning. Believing the late-night knock to be urgent, I answered the door, only to be told by the employee that I was not supposed to be in the room. This was surprising, given that I had checked into this room and was not scheduled to check out until the next day. Rather than addressing the matter internally, the staff member instructed me to contact the front desk myself, highlighting a lack of accountability and poor internal communication. 3. Billing Problems and Unmet Promises: During the check-out process, I discovered several discrepancies on my bill. I was charged for valet parking every day of my stay, despite only using this service on the first night—when I had not been informed of the self-parking option. Additionally, at check-in, I was told I would receive a $15 per person per day Hilton Food & Beverage Credit for breakfast. However, upon check-out, I was denied this credit, with staff now claiming I was not eligible. The only reason I chose to eat breakfast at the hotel was because of this promised credit; otherwise, I would have opted for one of the many nearby dining options, as the food at the hotel was unremarkable. This inconsistency between what was promised and what was delivered was disappointing. 4. Erroneous Charges After Departure: After returning home and reviewing my credit card statement, I found that the hotel had charged me twice for my stay. This now means that I have to interact with hotel staff again to resolve yet another mistake. I was only prompted to check my statement due to the multiple errors during my stay, which had eroded my trust in the hotel's ability to manage its operations accurately. Ordinarily, I would not have checked my statement so closely, but the repeated issues compelled me to verify the charges.
• PF

  Pamela Firth

  Jan 2, 2026
  2.0
  I do not recommend this Hotel.The refrigerator did not work in my room, there weren't coffee pods both mornings, the pool area air temperature is cool and the water in the pool was quite chilly. All adults were huddled in the hot tub and the only swimmers over my two day stay were children. The brass and glass are streaking, elevators are dirty and the paint chips, scratches on walls, etc. did not live up to my expectations of a Hilton Hotel. I am a Hilton Honors guest and my confidence in Hilton is greatly diminished after this experience.
• GD

  gary deutsch

  Dec 27, 2025
  4.0
  Very nice property in a good location. Disappointing that its a cashless hotel, giving guests an option would be better than dictating just one option. Seems as though the difference between a Hilton Hotel full service and a HGI are becoming less definite. We still enjoyed our stay
• LW

  Lauren West

  Dec 14, 2025
  2.0
  Staying at this hotel felt like checking into a very polite shrug. The service existed, technically, but with the enthusiasm of someone counting minutes until their shift ends. Requests were met, eventually, and smiles appeared, occasionally, like rare sightings of wildlife. Nothing was rude, nothing was warm—it was hospitality set to low power mode. The room itself was the definition of “normal.” The bed was a bed, the TV was a TV, and the décor seemed designed by a committee that feared strong opinions. Everything worked, which deserves credit, but nothing impressed. It was the kind of room that leaves your memory as soon as you turn off the lights, like a hotel room generated by an algorithm labeled “safe.” Where this Fairfield truly redeems itself is location. I stayed for a concert, and the hotel was only a short, painless drive from the venue. That convenience did a lot of heavy lifting for the overall experience. After a loud, energetic night, it was nice to know a clean, predictable room was waiting nearby. In the end, hotel isn’t a destination—it’s a pause button. You won’t be wowed, you won’t be offended, and you probably won’t remember much about it. But if you need a decent place to sleep near an event, it gets the job done, quietly, efficiently, and with minimal personality intact overall.

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