Business Details
About
HotelHilton
Centered in Downtown Canton, our hotel is minutes from local restaurants, coffee shops, and museums such as National First Ladies Library. We’re just five miles from the Pro Football Hall of Fame and Hall of Fame Village. We offer over 11,000 sq. ft. of meeting space, ideal for events up to 450 people, an indoor pool, fitness center, and on-site dining.
Location
DoubleTree by Hilton Canton Downtown
320 Market Avenue South, Canton, OH
44702, United States
Hours
Reviews
4.5
680 reviews
5 stars
480
4 stars
124
3 stars
33
2 stars
22
1 star
21
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and accommodating throughout their stay.
Cleanliness
Guests consistently noted that the hotel and rooms were very clean and well-maintained.
Location
The hotel is well-located near attractions, although some guests mentioned limited parking options.
Dining Experience
While some enjoyed the food and dining atmosphere, others found the breakfast overpriced and not worth the cost.
Service Issues
Several reviews highlighted issues with service, including problems with room amenities and staff responsiveness.
- TRT Raven6 days ago1.0I stayed at this hotel last night, and my experience with room service this morning was extremely disappointing. When I called to place my order, the lady on the phone was rude and unprofessional from the start. When the food was delivered, the employee knocked on my door very loudly and continued knocking aggressively even after I clearly told her that I was coming to the door. That behavior was unnecessary and uncomfortable. What bothered me the most was that the food was delivered in an unsealed, open bag. I had personally seen sealed room service bags being delivered to other rooms the day before. When I asked about it, I was told, “We don’t do that all the time.” That response made me feel singled out and uncomfortable, and honestly raised concerns about being treated differently. Between the rude attitude, the aggressive knocking, and the lack of basic food safety and consistency, this stay left a very bad impression. Overall, a very disappointing experience, and not what I expect from a hotel of this standard.
- SKSarah KarkowskiJan 5, 20264.0All around great hotel! Key highlights for me were: super comfortable bedding, great water pressure, friendly and attentive staff. Nice location, free street parking!
- TTtina tDec 19, 20255.0Very nice place to stay friendly people and very clean and pretty.
- MWMelanie WolfNov 30, 20251.0Extremely rude staff!! I came into rent a room for a homeless woman and was refused a room because she didn’t have an ID. I was using my ID and Credit card to pay for the room for this woman!! Never will I do business with your hotel and I will spread the word to everyone I work with and on social media what kind of selfish greedy business you are!! Karma always comes back around!!!
- JJJrNov 28, 20255.0Great location, nice bar, good parking options, nice pool, friendly staff.
Frequently Asked Questions About DoubleTree by Hilton Canton Downtown
What are the check-in and check-out times at DoubleTree by Hilton Canton Downtown?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Is there free Wi-Fi available for guests at the hotel?
Yes, free Wi-Fi is available in public areas and there are public internet terminals on site.
Does the hotel offer accessible facilities for guests with mobility needs?
Yes, the hotel provides accessible parking, an accessible elevator, and an accessible pool.
Are there dining options available within the hotel?
Yes, there is one restaurant and a bar on-site, with breakfast available and room service offered.
Is parking available at DoubleTree by Hilton Canton Downtown?
Yes, self-parking is available for guests.
What wellness and fitness facilities does the hotel provide?
The hotel offers a fitness center available for free and an indoor pool.
Does the hotel accommodate families and children?
Yes, the hotel is kid-friendly and offers kid activities, though there is no kids club or babysitting service.
Are there nearby coffee shops where guests can relax?
Yes, guests can visit nearby coffee shops such as Muggswigz Coffee & Tea Co. and Trio Café, both located in downtown Canton.
What nearby attractions can guests visit before or after their stay?
Guests can explore the National First Ladies Library and the First Ladies National Historic Site, both close to the hotel.
How can guests get to the hotel from the airport or local transit?
While the hotel does not offer an airport shuttle, United Taxi Services is a nearby taxi provider that guests can use for airport transfers and local transportation.