Business Details
About
HotelHilton
Travel beyond expectation and prepare to be wowed at the Hilton Garden Inn Watertown/Thousand Islands, “Watertown’s Conference Headquarters!” Setting the stage for business and leisure travel in Northern New York, helping you get the most out of your trip to Watertown and the Thousand Islands Region. With our Watertown, NY hotel’s perfect location, just off exit 45, on I-81, you’ll appreciate quick and easy access to and from it all! Simplifying your travel, Syracuse Hancock Airport (SYR) is just 60 minutes away and Watertown International Airport (ART) is less than 10 minutes away.
Location
Hilton Garden Inn Watertown/Thousand Islands
1290 Arsenal Street, Watertown, NY
13601, United States
Hours
Reviews
4.5
1,117 reviews
5 stars
751
4 stars
273
3 stars
51
2 stars
18
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff for being friendly, accommodating, and providing exceptional service.
Cleanliness
The hotel received high marks for cleanliness, with many guests noting that the rooms and common areas were well-maintained.
Dining Experience
While many enjoyed the on-site restaurant and praised the quality of food, some reviews highlighted inconsistencies in service and food quality.
Amenities
Guests appreciated the variety of amenities, including the pool, hot tub, and fitness center, although some noted issues with noise from the highway.
Room Quality
Overall, rooms were described as comfortable and well-equipped, though a few guests mentioned issues with mattress comfort and outdated decor.
- BKBarry KralikDec 23, 20255.0So sorry Watertown Hilton garden. I was in Saratoga springs @ that Hilton garden.
- RBRosalinda BenedithNov 30, 20255.0Wow, I was impressed with the room! There was a huge whirlpool/ hot tub in the room with stairs to get in it, in addition to the bathroom with a regular shower. You won't be disappointed!
- AAAvesOct 26, 20251.0I had stayed here every birthday of mine. It’s a family tradition to travel and all my family comes up. We were swimming and having so much fun, until my grandma had fell upstairs and was unconscious. Me and my cousin were running to get help and the workers stopped us and told us to slow down and we were “over exaggerating”. The ambulance showed up and it turns out my grandma had had a hard attack.
- SASal AbbateOct 19, 20255.0Very nice clean rooms, great food, and plenty of things to do and see in the area.
- GNGary NoyesOct 18, 20255.0Just had lunch here with cousin. Good food, service and ambiance. Handy off the highway, too. Would stop here again.
Frequently Asked Questions About Hilton Garden Inn Watertown/Thousand Islands
What are the check-in and check-out times at Hilton Garden Inn Watertown/Thousand Islands?
Check-in time is at 4:00 PM, and check-out time is at 12:00 PM.
Are pets allowed at Hilton Garden Inn Watertown/Thousand Islands?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Is parking available at the Hilton Garden Inn Watertown/Thousand Islands?
Yes, free self-parking is available for guests at the hotel.
Are there any dining options within the hotel?
Yes, the hotel features one restaurant and has a bar available for guests.
Does the hotel have facilities for fitness and wellness?
Yes, there is a free fitness center and two indoor pools, as well as a hot tub available for guests.
How accessible is the hotel for guests with mobility needs?
The hotel is mobility accessible with accessible parking and elevators available.
What eco-friendly practices does Hilton Garden Inn Watertown/Thousand Islands follow?
The hotel has ISO14001 and ISO50001 certifications, uses compostable food containers and cutlery, runs a food waste reduction program, recycling program, and uses energy-saving thermostats and efficient heating and cooling systems.
What nearby restaurants can guests visit for different dining experiences?
Guests can enjoy diverse dining options nearby such as The Grille at the Hilton Garden Inn for American cuisine, Chick-fil-A for fast food, Buffalo Wild Wings for casual bar food, Five Guys for burgers, Chipotle Mexican Grill for Mexican fast food, Cicis Watertown for pizza, Sonic Drive-In for burgers, and Ponderosa Steakhouse for steak.
What local attractions and facilities are near the hotel that guests might want to explore or use?
Nearby places include Stateway Plaza for shopping and professional services, NNY Cheer and Tumble for education and kid activities, Air Force Recruiting Office and US Navy Enlisted Recruiting for employment services, and Planet Fitness for gym facilities.