Best Western Watertown Fort Drum

Reviews

• SR

  Samantha and Ryan Reynolds

  Nov 14, 2025
  1.0
  I am absolutely mind blown by the character that was working at the front desk here. When we arrived, there was nobody there for a minute or two. We waited patiently, and when greeted, if you can call it that, it seemed like we were inconveniencing her. We checked in, but didn't receive any information on where to park, etc until we asked. Her demeanor and tone were very off-putting. We proceeded to park, bring all of our belongings in, and get ready to go for a swim (the part the kids had been waiting for all day). When we asked her where the pool was, she told us there was no pool. I was confused, because it said online that there was a pool, and then she told us that they aren't even a Best Western Hotel anymore (?) and they're renovating to turn into a Hilton. This was very upsetting, obviously, and we let her know that we were going to try to find somewhere else to stay. This seemed to make her quite angry and she told us we wouldn't get our money back since we already checked in. We went back to our room and tried to make some calls, but the room phone didn't work. (Side note, the clocke hadn't even been changed from the time change 2 weeks ago yet). We packed up our stuff and brought our room key to the front desk. Again, there was nobody present for a while so I called out "excuse me?". She came to the desk and I said we had found another hotel and we were going to check out. She told me to leave my key in my room. I said I'd like to just leave it here, were all packed up and ready to go. She wouldn't take it from me and finally just told me to put it on the desk, but wouldn't take it from me for some reason? She then started yelling at me not to be mad at her, and I said I wasn't mad. Then she was yelling about how I shouldn't be acting like this in front of my children and I told her it was her I was worried about the behavior from, not me. She proceeded to yell us out the door, having the nerve to call me "Karen" after doing nothing wrong. I am disgusted at her behaviour and would absolutely not recommend this place to anyone. Also, the elevator was broken.
• MB

  Michael Baxter

  Oct 20, 2025
  1.0
  Everything is dingy looking. Breakfast was gross. Management was completely unresponsive to calls and emails. Hotel manager lied when customer service got involved.
• YC

  Yukon Cornelius

  Oct 20, 2025
  1.0
  Manager Brett lies about communicating with guests. Breakfast juice machines were broken and disgusting. General appearances of entire building were dirty and run down. Pay the extra for someplace nicer
• JW

  Jiajun Wu

  Oct 11, 2025
  1.0
  Where should I start? Well, I was waiting for the receptionist for 20 minutes; the elevator is not working; I was running back and forth tried to get a functioning keycard without the elevator; the receptionist ended up using her keycard open the door for me—without providing a functioning keycard; my booking includes complimentary breakfast, but they told me the breakfast might not be served if the food truck could not come on time; and the room is not clean, they refused to give me another room. I will never use Best Western again! AirBnB became so popular for a reason!
• DS

  david shaughnessy

  Oct 8, 2025
  3.0
  Fone day out from knee surgery, first floor rooms were at the top of five stairs. Disabled were 2nd floor. Elevator was not in service at all times. Employees on day side mostly apathetic. River, works at night, is a diamond in the rough. Excellent skill set for the position. GM does what can be with what I'm sure he he has to work with.

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