Tru by Hilton Binghamton Vestal

Reviews

• AM

  Amanda McVann

  Nov 6, 2025
  5.0
  Absolutely loved the room and the service here while visiting my old stomping grounds at Binghamton University.
• CE

  Camille Edwards

  Nov 5, 2025
  1.0
  I canceled my reservation before the scheduled date and even spoke with a staff member at the hotel to confirm it. As a Hilton member, I was shocked to be told later that no cancellation was recorded and that the staff seemed unaware of their own policies. Every time I followed up to confirm that my reservation was canceled, I received no real help. Over the past two years, I’ve stayed at Hilton properties both internationally and throughout North Carolina without ever encountering any issues—until this experience. The service at the Binghamton location has been deeply disappointing. I was told by one representative that I never called, only to be charged for the full stay instead of one night, essentially calling me a liar. Hilton should do better — this is not the level of professionalism or accountability I’ve come to expect from their brand. Save yourself the frustration and book with Marriott instead; their service is far more reliable. Thanks for responding but I am not wasting my time calling back a sixth time after the last customer service said they couldn't do anything. Don't make promises to resolve you cannot keep. My reservation is for November 14. I want it canceled. I am never coming back to a Hilton in the United States.
• PR

  Pilar Ruiz

  Nov 3, 2025
  1.0
  Terrible customer service. My 20-year-old son booked and paid for a room, sending his ID and credit card information. In the morning we noticed their policy regarding guests over 21. We called to check if this was a problem, and they said yes. We requested a refund, and they told us to speak with the manager on Monday. The manager initially said it was no problem, and then told us to contact Hilton headquarters. Now they're saying they won't refund us or even give us a voucher to use later. My entire family has been a Hilton customer, both in the USA and abroad. We belong to Hilton Honors, not anymore.
• GR

  g r

  Oct 30, 2025
  1.0
  Okay 1 star because this hotel has a super expensive EV charging rate. Don’t fill up here It’s about $1.20 per kWh. Yo that’s like illegal because they have an additional fee on top of the price per kilowatt.
• AE

  Alexis Edge

  Oct 24, 2025
  1.0
  Extremely disappointed with the housekeeping and service My husband has stayed at this hotel for two weeks now for work, and despite repeatedly asking the front desk and housekeeping staff to have his room cleaned, it was never done. He politely asked several times, and each time was told someone would take care of it… but no one ever showed up. Two weeks is completely unacceptable for a hotel stay without basic cleaning or fresh towels! Do better.

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