Tru by Hilton Binghamton Vestal

Reviews

• MD

  Michael Dellapenta

  Dec 14, 2025
  2.0
  Went on Hilton website booked a pre payed 6 night stay for Thanksgiving 2025. My stay started on a Sunday, I checked in via the Hilton App. Had some work to finish before I left, so left little after midnight. Checked the app in the morning, my room disappeared. I called the property, which directs you to the main Hilton somewhere, so they transferred me to Vestal. I spoke with the night auditor who said he no showed me. I asked how do you no show a prepaid reservation? He said I need to put a credit card down for incidentals. I asked what kind of incidentals can I rack up with no bar or restaurant? You have 775.00 of a prepaid reservation of mine. He said it’s the system, won’t allow. I said I was checked in per the app. He said no problem will put you back in. When I got there , I questioned the front desk person, again was told the system , gave her a card, which she authorized for 1.00. I questioned her about my Hilton Honor points, close to Diamond status. You get full points, stay all good. Stayed the 6 nights in room 339, near a stairwell. Which was not the room I originally checked into. Now few weeks later, I’m contacting Hilton, via email, calling to get my points. Spoke with them 45 minutes, they called the property, said property busy, put on hold , never picked back up. So the corporate said can issue an award for points, but no credit for stay towards my Diamond status. So I’m out 6 nights that I completely paid for, because I was no showed, which doesn’t make sense, when I checked in on app. My resolve is Hilton, no longer 1st choice. They give too much power to franchises, most likely in a move to encourage them to buy, but take away customer service. Common sense , basic 101 customer service. But some franchises have a different view of customer service, that being they are from other countries, and don’t have the same core values, and are not enforced by their corporate. They got back to me, got me some points. But per corporate the Vestal location was supposed to reinstate a stay, then send a new receipt, so nights could be added in addition to the points. The local never did, was in fact handled by the corporate. Point is a night auditor, makes a mistake, does not follow through on a remedy, you tell the day shift person, they nod their head. 2 weeks later, I have to email, call to get some resolution. These honor points, not supposed to be this difficult
• LL

  Linda L

  Dec 6, 2025
  3.0
  This hotel has gone down hill. Bathroom didn't have toilet paper, soap or a bath mat. Shower has mold and was dirty. Noise from the road was terrible and people sitting outside smoking weed and it stunk walking in and out. Smoke alarm went off at 12:30 am and had to sit in car for 20 degree weather. No apologies or a partial refund for being disturbed for an hour.
• JO

  Jacob Ottley

  Nov 24, 2025
  5.0
  The receptionist was incredibly kind and professional towards me upon my arrival. It meant a lot after a long drive. I loved my room and the experience has been great. I plan on staying here again when I am in the area.
• SB

  Samantha Bartlett

  Nov 20, 2025
  4.0
  Room could be larger with a microwave
• CE

  Camille Edwards

  Nov 5, 2025
  1.0
  I canceled my reservation before the scheduled date and even spoke with a staff member at the hotel to confirm it. As a Hilton member, I was shocked to be told later that no cancellation was recorded and that the staff seemed unaware of their own policies. Every time I followed up to confirm that my reservation was canceled, I received no real help. Over the past two years, I’ve stayed at Hilton properties both internationally and throughout North Carolina without ever encountering any issues—until this experience. The service at the Binghamton location has been deeply disappointing. I was told by one representative that I never called, only to be charged for the full stay instead of one night, essentially calling me a liar. Hilton should do better — this is not the level of professionalism or accountability I’ve come to expect from their brand. Save yourself the frustration and book with Marriott instead; their service is far more reliable. Thanks for responding but I am not wasting my time calling back a sixth time after the last customer service said they couldn't do anything. Don't make promises to resolve you cannot keep. My reservation is for November 14. I want it canceled. I am never coming back to a Hilton in the United States.

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