Business Details
About
Hotel
Welcome to the Hilton Garden Inn Troy, Rensselaer Counties most distinctive meetings and hotel location. Nestled in the heart of Troy and conveniently located a half mile from the RPI campus, in historic Troy, and in the Capital District of New York, the facility has easy access to major NYS highways 787, I-87, I-787, I-90, and Route 7. Experience spectacular views across the Hudson Valley and discover all that Troy has to offer. Complimentary parking is available in our spacious lot.
Delight in each Hilton Garden Inn guest room, equipped with LCD HDTV’s, Serta Perfect Sleepers, microwave, refrigerator, coffee maker, spacious work desk, and ergonomic Herman Miller chair, ironing board, and hair dryers in all rooms. Complimentary wireless high-speed internet access is available throughout the building. The hotel boasts over 20,000 square feet of flexible, contemporary, and elegant event space. Albany International Airport and the Albany-Rensselaer Amtrak Train Station are both under 10 miles away.
A number of businesses organizations and institutions are located within walking distance or a short car ride to the Hilton Garden Inn. These include but are not limited to RPI Campus, HVCC, Russell Sage, Samaritan Hospital, Northeast Health, Seton Health, Regeneron, Rensselaer Technology Park, Joseph Bruno Stadium, and Valley Cats baseball, and Troy’s famous Farmer’s Market.
Location
Hours
Reviews
4.3
1,371 reviews
5 stars
727
4 stars
452
3 stars
113
2 stars
42
1 star
37
What are people saying?
AI-generated from recent customer reviews
Room Quality
Many guests reported that the rooms were outdated, poorly maintained, and had issues such as noise from the street, uncomfortable beds, and cleanliness problems.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of responsiveness, particularly at the front desk.
Breakfast Experience
Guests expressed disappointment that breakfast was not included in the room rate and criticized the quality and service of the breakfast offered.
Cleanliness Issues
Multiple reviews highlighted cleanliness concerns, including dirty bathrooms, stained linens, and unkempt common areas.
Location
The hotel is conveniently located near RPI and has ample parking, but some guests noted that it is situated on a busy street, leading to noise disturbances.
- MBMatt Brooks1 day ago4.0I liked this hotel. The suite i had was massive. It had a big dining table, a couch and a few easy chairs. They had a good restaurant/bar attached. I had a couple small issues but neither was too bad. One was the heater in the bedroom would make a clicking sound that kept waking me up so I just turned it off. The room was plenty warm. The other was the hot water took a while to come up. It was over five minutes. I was up on the sixth floor so maybe that had something to do with it but it still took longer than it should have. But it eventually came up and it was fine. I would definitely stay here again
- ACAnnmarie CarterNov 17, 20255.0Love it here. I stay here twice a year. Rooms are great. Staff is great. Breakfast is great. The Recovery Sports Bar and Grill that is attached to the hotel has great food and accommodates for large groups. Near RPI too.
- CRChad RichardsonNov 15, 20255.0Dean is the best!! He bends over backwards to take care of guests. Thanks for all help.
- JDJoseph DeleoNov 9, 20254.0Great location right off highway on rt 7. Easy access in and out. Snacks at front desk. Room was decent only reason for 4 stars in my eyes. Front desk was friendly. Little bar next door attached to hotel.
- LHLeone HarrisOct 16, 20253.0For $400+ a night breakfast should be free but its not. The bathroom was the smallest hotel bathroom I've seen in quite some time. The freezer in the refrigerator in the room was frozen up and needed a serious defrost. The freezer door wouldn't even shut, actually it was broken off! The room quality was very disappointing for the price! We had a disturbing experience with the first guy at the reception desk. We had called ahead to make sure a room would be available and to get prices etc. When we arrived the short stodgy man at the front desk said to us, "You do realize this room is $429 a night?" Well we actually did because we had called ahead. (How rude!) Manager John stepped in and took over. John was a very good manager as we delt with him a couple of times. The service at the front desk was very good, with the exception of the stodgy man, which is the saving grace for this establishment.
Frequently Asked Questions About Hilton Garden Inn Troy
Do you offer a shuttle?
No, we do not.
Is parking free?
Yes, self-parking is complimentary.
What is the closes airport?
Albany International Airport (ALB) is the nearest airport just 6.7 miles away.
Is there a train station nearby?
Yes, the Albany-Rensselaer Train Station is 7.6 miles away.
How close is RPI Campus?
RPI Campus is just .5 miles from the hotel and is easily walkable.
Do you allow pets?
Yes, we do.
What are your options for breakfast on property?
We have breakfast available at the Garden Grille Restaurant for $12.50 per person featuring hot and cold buffet and ala carte menu items can be ordered.
Do you have a restaurant?
Yes, the Recovery Sports Grill open for lunch and dinner 11:30am-10:45pm.
Do you have a gym?
Yes, our fitness center is open 24 hours a day.
Do you have laundry?
Yes, we have a self-service laundry room with washer and dryer.
Do you have a place to grab drinks or snacks?
Yes, The Shop is open 24 hours by the front desk.
Do you have a business center?
Yes, we have a computer available with printing and faxing capabilities.
How do you connect to Wi-Fi and is there a cost?
Wi-Fi is on us, just use your last name and room number to connect.
Do the rooms have a microwave and refrigerator?
Yes, all rooms have them
Do you have a pool?
Yes, the pool is located at the ballroom level and is open 7am to 10pm.
What are the check-in and check-out times at Hilton Garden Inn Troy?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does Hilton Garden Inn Troy offer free parking?
Yes, self-parking is available for free.
Is Hilton Garden Inn Troy accessible for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and a pool to accommodate guests with mobility needs.
Are pets allowed at Hilton Garden Inn Troy?
Yes, both cats and dogs are welcome at the hotel.
Does Hilton Garden Inn Troy have an on-site restaurant and bar?
Yes, the hotel features two restaurants including the Recovery Sports Grill, which serves lunch and dinner, and has a bar on site.
Is there a fitness center available at Hilton Garden Inn Troy?
Yes, there is a fitness center open 24 hours with equipment like elliptical machines, treadmills, free weights, and a weight machine.
Does Hilton Garden Inn Troy provide complimentary Wi-Fi?
Yes, complimentary Wi-Fi is available throughout the hotel, including public areas and a public internet terminal.
Are there any nearby transportation options to Hilton Garden Inn Troy?
The Albany-Rensselaer Train Station is about 7.6 miles away, and Albany International Airport is 6.7 miles from the hotel, making travel convenient.
What nearby places of interest can guests visit close to Hilton Garden Inn Troy?
Guests can easily walk to RPI Campus, just half a mile away, and also visit nearby attractions like the Troy Farmer’s Market and Joseph Bruno Stadium.
Can guests find places to grab drinks or snacks near Hilton Garden Inn Troy?
Yes, The Shop at the hotel is open 24 hours for snacks, and nearby places like Recovery Sports Grill and WeSpeakWine.com offer food and beverages.