Business Details
About
HotelHilton
The Saratoga Hilton blends modern style with historic charm in downtown Saratoga Springs. Stay close to 50 restaurants, shops, and nightlife. Enjoy free Wi-Fi, and easy access to Saratoga Race Course, SPAC, and Broadway. Our hotel is perfect for getaways, weddings, and business travel.
Location
Hours
Reviews
4.2
1,428 reviews
5 stars
712
4 stars
437
3 stars
138
2 stars
64
1 star
77
What are people saying?
AI-generated from recent customer reviews
Staff Service
While some guests praised the staff for being friendly and accommodating, others reported rude and unhelpful interactions, particularly at the front desk.
Room Condition
Many reviews highlighted that the rooms were outdated, with issues such as cleanliness, maintenance problems, and uncomfortable amenities.
Dining Experience
The on-site restaurant received numerous complaints about poor service and high prices, with many guests expressing disappointment in the food quality.
Location
The hotel’s location was frequently praised for its convenience to downtown Saratoga Springs and nearby attractions.
Value for Money
Guests felt that the hotel did not provide good value for the high prices, citing additional charges for parking and breakfast as particularly frustrating.
- LFLeni FernerJan 1, 20265.0Great location near popular bars and restaurants!! Clean, spacious room with comfortable set up. Very grand (slightly confusing) entrances with jazz music playing outside. The entrance and lobbies were nicely decorated for the holiday. All in all, a nice stay - we paid $365 a night for room with king bed. Saratoga is a beautiful, expensive city so we understand the price point.
- RFRebecca FJan 1, 20265.0Romantic Saratoga trip, great proximity to shopping, dining and night life.
- DNDrew NicholsDec 13, 20253.0Nice place! Lady at the front desk was rude 🤦♂️
- DDDan DohertyDec 8, 20253.0Rooms are outdated, mini fridge didn't work and you can't keep the air on for circulation so if you go in winter either you have to turn it off or have the heat on. We called maintenance and he did what he could but it didn't really help us.
- JHJeremy HayesDec 3, 20252.0Went to Saratoga Hilton for conference with my wife and upon arrival it started bad. Parking was 25 dollars for two day's. Walk into entrance off of driveway circle and there is absolutely no signage about the conference, proceed to walk down a very long corridor to an open area that had 534 Bistro and the check In desk. Conference started at 9am we arrived at 855 am so check in would have been great but no they didn't allow us till 130. Ok. Upon entering room it was dated but not bad. Bathroom shower had some issues. Shower head leaked all over and didn't spray any good pattern and the tile wall is moldy in between the tiles and random caulk everywhere to try and cover the cracks etc. Management needs to get on top of the maintenance. Walked the building and many halls were extremely cold and customers even were talking about how cold it was in places of the building. Asked about 534 Bistro and they told me they would open at 1130 for lunch, great at noon I walked in and seen employees sitting around and 1 eating as I was told they are closed because of weather. WEATHER lol I drove 3.5 hours in the weather to come to a conference with hundreds of people and you want to close a restaurant, smh. Went elsewhere for lunch. Dinner came and wife wanted to go down to the Bistro and have a drink and dinner.....we walked in and nobody said anything or even noticed us. Some other customer came up to us and said take a picture of this menu as its the only one they have, and when you're ready to order go up to bar and tell the girl. So we ordered a wine, mixed drink and a Corona. The bill was 35 dollars YES 35 DOLLARS for 3 drinks. We looked around and seen nobody else was ordering food so we decided to leave. This restaurant is garbage. No service, not friendly and price gouge. You would think they knew there was a huge conference with hundreds of people that they would've prepared specialty prices and staff the restaurant but no, not this place. The amount of people we heard complain about the restaurant was astonishing. Management dropped the ball. You hear all these amazing things about coming to Saratoga, huh. Don't come to the Saratoga Hilton as we found out there are far many other places that offer far better services for less or the same money. We stay at Hilton locations across the country and they all were extremely clean and professional with full services, must be a private location because it definitely is NO HILTON. I've reviewed many many places and this one will be on the will never forget list.
Frequently Asked Questions About The Saratoga Hilton
What accessibility features does The Saratoga Hilton offer?
The Saratoga Hilton provides accessible parking and has accessible elevators to accommodate guests with mobility needs.
Is breakfast available at The Saratoga Hilton?
Yes, breakfast is available at The Saratoga Hilton.
Does The Saratoga Hilton have facilities for business travelers?
Yes, the hotel offers a business center and has 10 meeting rooms available.
Are there any swimming pools at The Saratoga Hilton?
Yes, The Saratoga Hilton has one indoor pool for guests to enjoy.
What dining options are available at The Saratoga Hilton?
The Saratoga Hilton features one restaurant and a bar, and offers room service with vegetarian and vegan meal options.
What are the check-in and check-out times at The Saratoga Hilton?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available at The Saratoga Hilton?
Yes, The Saratoga Hilton offers self-parking options and accessible parking for guests.
What eco-friendly programs does The Saratoga Hilton participate in?
The hotel follows several eco-friendly initiatives including ISO14001 and ISO50001 certifications, uses eco-friendly toiletries, employs energy-efficient lighting and heating systems, has a compostable food container policy, and participates in food waste reduction and recycling programs.
What nearby dining options can guests visit around The Saratoga Hilton?
Guests can explore nearby restaurants such as 534 Bistro, The Springs, Forno Bistro, and Chez Sophie, all offering various cuisines and atmospheres ideal for before or after your stay.
Are there any nearby entertainment or cultural venues near The Saratoga Hilton?
Yes, nearby guests can visit the Saratoga Tattoo Expo for arts and entertainment or attend performances and events at the Saratoga Springs City Center.
What transportation or convenience stores are near The Saratoga Hilton for guest needs?
Nearby, guests have access to convenience stores like Stewart's Shops and APlus, as well as gas stations such as Sunoco, which can be useful for travel needs or quick conveniences.