Business Details
About
HotelHilton
The Hilton Garden Inn Islip/MacArthur Airport hotel is a half-mile from Long Island MacArthur Airport, in the heart of the Ronkonkoma and Western Suffolk County business districts of New York, and minutes from Bohemia. Take advantage of our central location to travel east to the Tanger Outlets in Riverhead, Long Island’s vineyards, and the Hamptons, all within 40 miles, or travel only six miles to the ferries taking you to Fire Island.
The Hilton Garden Inn Islip/MacArthur Airport hotel offers deluxe accommodations, friendly service, and a relaxed atmosphere that awaits our guests. Certain to please the busy executive or leisure traveler, our rooms and suites are well-appointed with a variety of amenities including a 32-inch television, complimentary high-speed Internet access, two dual-line phones with data port and voicemail, and the Hilton Clock Radio which provides a mini-plug for your MP3 Player. Our large desks make working on the road easier with desk-level outlets and ergonomic chair. Each room also offers a refrigerator and microwave, as well as an iron and ironing board. Travelers at the Hilton Garden Inn Islip/MacArthur Airport hotel are sure to enjoy the On Command video, TV video games, complimentary HBO, and USA Today each weekday morning.
Location
Hilton Garden Inn Islip/MacArthur Airport
3485 Veterans Memorial Highway, Ronkonkoma, NY
11779, United States
Hours
Reviews
4.0
1,266 reviews
5 stars
594
4 stars
344
3 stars
141
2 stars
57
1 star
130
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unhelpful staff, particularly at the front desk, leading to a negative experience.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems in rooms and common areas, including dirty bathrooms and unvacuumed floors.
Outdated Facilities
Guests noted that the hotel is aging and in need of updates, with complaints about old mattresses, broken elevators, and outdated TVs.
Service Inconsistencies
There were several complaints about inconsistent service, including issues with reservations, room assignments, and lack of responsiveness from staff.
Value for Money
Many customers felt that the hotel did not provide good value for the price, citing high charges for parking and breakfast without complimentary options.
- TJTanasha Jackson5 days ago1.0This hotel horrible. Staff is rude. Its not what you say but how you say it. Hotel has hot water issues. Been here for 4 days this is the 2nd time they have no hot water. No cold water on Monday for over 2 hours. Every time we called for update was told 1/2 hour. Now today once again no water at 8am. No estimated time when it will be fixed. So disappointed in this place and its poor service.
- MWMichael White6 days ago5.0Staff was as professional and friendly as expected! Very nice properly. Tell corporate to fix the front door lol.
- RDRys DevereauxDec 31, 20252.0Absolutely not a 4 star hotel, walls were peeling and thermostat didn’t work. Heat or air stayed on nonstop even after set temp was reached, front desk told is to just turn it on and off. Part of a wedding block, some of our rooms came with breakfast vouchers some didn’t, absolutely no rhyme or reason and it wasn't explained by the desk at all and they didn't inform some guest until after they went thru the buffet it wasn't included and they now owed $18.99 for a reheated buffett. We all booked together, same price same everything, turns out front desk forgets sometimes to hand out voucher sometimes and you need to talk to the original person who check you in to make sure you didn't actually get your voucher and lose it or give it to someone else. Crazy, unprofessional rude staff that have no idea what's going on and bicker between front desk and restaurant. They lady doing breakfast just kept repeating "I'm just having a bad day" to each guest she served. Bride and groom had welcome bags for each room, half of the party didn't get the gift, were did they go? Parking in the mostly empty lot is not included, a QR code is posted several places around the lot, not every spot, so could be missed, and again the front desk doesn't tell you that you'll need to scan the code an pay $10 per DAY for parking or be towed...its not the city, plenty of parking and since it's in an industrial area nobody else is trying to park there and sightsee. NOT A 4 STAR HOTEL
- CHChris HodsonDec 27, 20254.0Great value and location. Rooms were spacious and comfortable. The hotel accepts dogs. Breakfast is not complimentary.
- SPSusan PeaseDec 11, 20251.0I would not recommend this hotel. Recent stay on 12/8/25 front desk check in Asian girl very unfriendly didn’t seem to know what she was doing. Hotel very outdated. Room was terrible white bedspreads looked filthy. Asked front desk to assist as air conditioner would not turn down and room was freezing so maintenance shut off completely leaving no air flow in room. The mattress are old and you sink in from many uses.. just plain terrible don’t stay here!!!
Frequently Asked Questions About Hilton Garden Inn Islip/MacArthur Airport
What accessibility features are available at Hilton Garden Inn Islip/MacArthur Airport?
The hotel offers accessible parking and elevators to accommodate guests with mobility needs.
Is breakfast provided at the Hilton Garden Inn Islip/MacArthur Airport?
Yes, cooked-to-order breakfast is available for guests.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
What time is check-in and check-out at Hilton Garden Inn Islip/MacArthur Airport?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Are there any eco-friendly practices in place at the hotel?
Yes, the hotel is certified with ISO14001 and ISO50001, uses compostable food containers, has energy-saving systems, and participates in toiletry and soap donation programs.
What dining options are available on-site?
The hotel has two restaurants, a bar, offers room service, and provides a convenience store and vending machines for guests.
Is free WiFi available at the hotel?
Yes, complimentary WiFi is available in public areas and there is a public internet terminal on site.
Are there nearby childcare or preschool facilities?
Yes, Bohemia KinderCare and KinderCare are nearby, providing convenient options for childcare and preschool.
What government and social service offices are located close to the hotel?
Nearby offices include the CPS Department of Social Services, Child Support Enforcement Bureau, Suffolk County Offices & Institutions, and New York Child Support, offering a range of public and social services.
Are there nearby restaurants worth visiting before or after a stay?
Yes, guests can enjoy meals at nearby Italian restaurants such as Mama Mia's Ristorante and La Villetta II, perfect for dining before or after your visit.