Business Details
About
Hotel
The Hilton Garden Inn Islip/MacArthur Airport hotel is a half-mile from Long Island MacArthur Airport, in the heart of the Ronkonkoma and Western Suffolk County business districts of New York, and minutes from Bohemia. Take advantage of our central location to travel east to the Tanger Outlets in Riverhead, Long Island’s vineyards, and the Hamptons, all within 40 miles, or travel only six miles to the ferries taking you to Fire Island.
The Hilton Garden Inn Islip/MacArthur Airport hotel offers deluxe accommodations, friendly service, and a relaxed atmosphere that awaits our guests. Certain to please the busy executive or leisure traveler, our rooms and suites are well-appointed with a variety of amenities including a 32-inch television, complimentary high-speed Internet access, two dual-line phones with data port and voicemail, and the Hilton Clock Radio which provides a mini-plug for your MP3 Player. Our large desks make working on the road easier with desk-level outlets and ergonomic chair. Each room also offers a refrigerator and microwave, as well as an iron and ironing board. Travelers at the Hilton Garden Inn Islip/MacArthur Airport hotel are sure to enjoy the On Command video, TV video games, complimentary HBO, and USA Today each weekday morning.
Location
Hilton Garden Inn Islip/MacArthur Airport
3485 Veterans Memorial Highway, Ronkonkoma, NY
11779, United States
Hours
Reviews
4.0
1,249 reviews
5 stars
585
4 stars
343
3 stars
140
2 stars
55
1 star
126
What are people saying?
AI-generated from recent customer reviews
Staff Issues
Numerous reviews highlighted rude and unhelpful staff, particularly at the front desk, leading to a frustrating experience for guests.
Cleanliness Concerns
Guests reported dirty bathrooms, unkempt hallways, and issues with room cleanliness, including mold and unpleasant odors.
Room Quality
While some rooms were described as clean and comfortable, many guests noted outdated furnishings and maintenance issues, such as broken elevators and poor water pressure.
Breakfast Quality
The breakfast offerings received negative feedback for being overpriced and of low quality, with many guests opting to skip it altogether.
Reservation Problems
Several customers experienced issues with their reservations, including incorrect room assignments and difficulties with digital check-in.
- EBEllen Brault5 days ago2.0Called to make a reservation for a wedding. Didn’t receive a call back after 2days so I booked online thru Expedia. When I got there and asked about my Hilton rewards the girl was rude. “You didn’t book thru us you don’t get rewards”. Never again!!!
- DDDannielleNov 17, 20251.0Staff here is always rude at night. Ton of attitude with a side of know it all mentality. Desperate need of a staff shake up. Please at least keep up with the digital app check inns, so I don’t have interact with the far from friendly front desk.
- RBRobert BresslerNov 16, 20253.0After skipping using this hotel for a year due to the lack of customer service, I decided to try it again. Parking lot? Clean and ample Front desk- helpful, professional and courteous. Room - clean and decently outfitted. Dinner at the bar? As i type this, the heart palpitations are real. They took my order for a medium rare, and decided to not only skip the medium portion of said request, but to put as much salt on it as the roadcrew would use in a blizzard. One bite and my cardiologist called me to thank me for preparing to put his kids through college. Wild animals wouldn't trade me their salt block for my burger, because it was too salty for them. A burger made of Lots' wife apparently, and then generous dipped in a dredge of salted salt. That mistake won't be repeated.
- JHJohn HostinskyNov 9, 20254.0Hotel was well loved. The rooms were clean and fresh. The beds were OK, but not the greatest or best I have been on. Well loved is a nice way to say it. The staff were very friendly. Our last two days only one of the two elevators were operational. The paid breakfast is no better than any “free” breakfast anywhere similar. Three location was perfect for my needs. Prices are crazy, but understandable for the area.
- TGtom goodwinOct 28, 20252.0Older hotel that needs a lot of work For the money they charge this is definitely underwhelming the showers are tiny and the water doesn't flow probably because of the old shower heads that desperately need to be replaced pillows for their bed or an absolute joke and when you ask for more pillows I got two pillows with no pillow cases The elevator sometimes works sometimes doesn't this is unacceptable. The breakfast buffet in the morning there are no signs and no direction to tell you how anything works there are no signs in the front lobby when you check in to tell you how anything works and where anything is The prices for the snacks or hidden on the other side of a wall so there's nothing to tell you how much anything is very poorly designed and laid out a couple of little fixes could really make this place run better for the amount of money they're charging this is definitely not worth it at all unless it's a business trip and it's one day you might be able to put up with it.
Frequently Asked Questions About Hilton Garden Inn Islip/MacArthur Airport
What accessibility features are available at Hilton Garden Inn Islip/MacArthur Airport?
The hotel offers accessible parking and elevators to accommodate guests with mobility needs.
Is breakfast provided at the Hilton Garden Inn Islip/MacArthur Airport?
Yes, cooked-to-order breakfast is available for guests.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
What time is check-in and check-out at Hilton Garden Inn Islip/MacArthur Airport?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Are there any eco-friendly practices in place at the hotel?
Yes, the hotel is certified with ISO14001 and ISO50001, uses compostable food containers, has energy-saving systems, and participates in toiletry and soap donation programs.
What dining options are available on-site?
The hotel has two restaurants, a bar, offers room service, and provides a convenience store and vending machines for guests.
Is free WiFi available at the hotel?
Yes, complimentary WiFi is available in public areas and there is a public internet terminal on site.
Are there nearby childcare or preschool facilities?
Yes, Bohemia KinderCare and KinderCare are nearby, providing convenient options for childcare and preschool.
What government and social service offices are located close to the hotel?
Nearby offices include the CPS Department of Social Services, Child Support Enforcement Bureau, Suffolk County Offices & Institutions, and New York Child Support, offering a range of public and social services.
Are there nearby restaurants worth visiting before or after a stay?
Yes, guests can enjoy meals at nearby Italian restaurants such as Mama Mia's Ristorante and La Villetta II, perfect for dining before or after your visit.