Business Details
About
HotelHampton Inn
The brand new Hampton Inn Rome is located in the Griffiss Business and Technology Park, just six minutes away from the city center, 17 minutes from Utica, New York, and 45 minutes’ from Syracuse, NY. An ideal base for business and leisure guests, we are only 15 minutes from Turning Stone Casino and just a short walk from several popular restaurants. Enjoy convenient access to attractions including Delta Lake State Park, Sylvan Beach, Oneida Lake and the beautiful Adirondack Mountains – all easily reached from our friendly hotel in Rome, NY.
Settle into an inviting guest room and enjoy homelike amenities including free WiFi, a flat-screen TV, a refrigerator, microwave, large desk and clean and fresh Hampton bed®. Wake up to Hampton’s free hot breakfast buffet, or pick up a free Hampton’s On the Run Breakfast Bag™, Monday – Friday. Stock up on your favorite snacks, drinks and travel essentials in the 24-hour Suite Shop, and meet friends old and new at the Evening Manager’s Reception, every Monday – Thursday.
Plan a successful business or social event for up to 50 people at this Rome, NY, hotel in our modern 500 sq. ft. meeting room. Check emails with free WiFi in the free 24-hour business center. Refresh in the heated indoor swimming pool, and work out with contemporary equipment in the 24-hour fitness center.
Friendly service, clean rooms, comfortable surroundings, every time. If you’re not satisfied, we don’t expect you to pay. That’s our commitment and your guarantee. That's 100% Hampton®.
Location
Hours
Reviews
4.4
667 reviews
5 stars
413
4 stars
176
3 stars
37
2 stars8
1 star
33
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted dirty rooms, mold, bugs, and unsanitary conditions, indicating a significant cleanliness problem.
Staff Performance
Customer service experiences varied widely; some guests praised friendly staff while others reported rude and unhelpful interactions.
Breakfast Quality
Breakfast received mixed reviews, with some guests enjoying the variety and quality, while others found it lacking or subpar.
Room Comfort
While some guests found rooms clean and comfortable, others reported issues like noise, outdated decor, and maintenance problems.
Management Concerns
Several reviews mentioned poor management responses to complaints, particularly regarding cleanliness and customer service issues.
- BDbrucedeborah dDec 31, 20255.0Deborah was a very friendly and knowledgeable front desk clerk! 🙂
- OFOke FamilyDec 10, 20251.0I had a very disappointing experience at this hotel. The rooms are dirty, mold in the bathroom with stains everywhere. The staff were consistently rude and unhelpful, making even simple requests feel like an inconvenience. Customer service was clearly not a priority, and the overall atmosphere was unwelcoming. Apparently the TV in the lobby lounge is for the staff to watch their shows while working. I would not stay here until they make serious improvements to their service and staff training.
- MNMelissa NewtonNov 26, 20254.0The lady during the day at the front desk is rude, short, and makes you feel like you should be on ur knees grateful that she is willing to do ANYTHING in her job description! Very entitled, honestly I was warned by my co-workers about her before I went just hoped maybe she was just having a bad day or something when they stayed....oh how wrong I was!!
- KNkayla nannarielloNov 24, 20251.0I was in the area attending a conference, so I booked a room at the Hampton Inn for three nights. When I first got into my room, I found multiple bugs. There was also mold in the bathroom sink (see picture) and toilet paper in the toilet. I went out and when I got back to my room, I found even more bugs. I spoke with someone at the front desk, and asked to be moved to another room. She said the best she could do was to look at the bugs in my room, which obviously wouldn’t help me. I reached out to customer service and they said that I could be compensated but still wouldn’t be able to switch my room. I had no choice but to stay the night. The other guests of the hotel were extremely loud that night. The people next door to me were yelling all night, and the people above me kept banging things. The next morning I had to argue with Expedia to be able to check out of the hotel early and get a refund from my stay. Expedia okayed the refund but said I would have to get a confirmation from the hotel. Now I am waiting to hear back from the hotel manager. I’ve stayed at other Hampton Inns which were extremely nice, so this visit was very disappointing.
- ASAlbert SakowiczNov 14, 20254.0Very well kept rooms but lacking comfortable toilets, much too low for older adults
Frequently Asked Questions About Hampton Inn Rome
What types of parking are available at Hampton Inn Rome?
Hampton Inn Rome offers free self-parking with accessible parking spaces available.
Does Hampton Inn Rome allow pets?
Yes, pets are welcome at Hampton Inn Rome.
Is breakfast included at the Hampton Inn Rome?
Yes, Hampton Inn Rome provides a free buffet breakfast for guests, along with a free Hampton's On the Run Breakfast Bag available Monday through Friday.
What accessibility features does Hampton Inn Rome offer?
The hotel is mobility accessible and features accessible parking and an elevator for guest convenience.
Are there fitness and recreational facilities available at Hampton Inn Rome?
Yes, Hampton Inn Rome has a free fitness center open 24/7 with equipment including treadmills and ellipticals, and a heated indoor swimming pool.
What are the check-in and check-out times at Hampton Inn Rome?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
What payment methods does Hampton Inn Rome accept?
The hotel accepts major credit cards including American Express, Visa, MasterCard, Discover, Diners Club, and also accepts cash payments.
Are there any nearby restaurants or places to eat near Hampton Inn Rome?
Yes, several popular nearby restaurants include Crust Kitchen & Bar, CPJ's Restaurant & Pub, and El Jarocho Mexican Restaurant and Bar, all within walking distance from the hotel.
What nearby facilities can guests use for banking or postal services?
Guests can conveniently visit AmeriCU Credit Union, Community Bank, and the Post Office-Rome, all located near Hampton Inn Rome.
Are there any local attractions or parks near Hampton Inn Rome for outdoor activities?
Yes, guests can explore nearby attractions such as Delta Lake State Park, Sylvan Beach, Oneida Lake, and the Adirondack Mountains, all great for leisure and outdoor activities.