Business Details
About
HotelHilton
We’re in the south of Rochester, just four miles from the downtown area with its shops, restaurants, and museums. The University of Rochester is two miles from us, and both Seneca Park Zoo and Seabreeze Amusement Park are around 20 minutes away. Enjoy access to our 24-hour fitness center and a complimentary breakfast.
Location
Spark by Hilton Rochester University Area
797 East Henrietta Road, Rochester, NY
14623, United States
Hours
Reviews
3.6
167 reviews
5 stars
75
4 stars
27
3 stars
19
2 stars
21
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members were praised for their friendliness and helpfulness, others, particularly a manager named Sara, received multiple complaints about rudeness and poor customer service.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty sheets, mold, and general maintenance issues in rooms, although some guests noted that rooms were clean upon check-in.
Breakfast Quality
The breakfast offerings were frequently criticized for being limited and lacking hot food options, with many guests expressing disappointment.
Room Condition
Guests reported a mix of experiences regarding room conditions, with some rooms being clean and comfortable, while others were described as outdated and poorly maintained.
Value for Price
Many customers felt that the hotel provided decent value for the price, especially considering its location, but others believed it was overpriced given the quality of the accommodations.
- RTRobert ThompsonJan 2, 20261.0Keys were not available for the room door when checking in checked out and could not get a printed or emailed receipt worst customer service ever.. Sarah was very confrontational and hostile. She could use customer service training.Terrible paint color on room wall and barely any hot water in bathroom. I would north recommend this place to anyone
- YBYvonne BentinezDec 31, 20253.0Booked 3 rooms . Visiting family over xmas holidays . Dog friendly . Had tub pooling while in shower . It was reported and response was , I will get maintenance. No compensation offered for the inconvenience of bathing in a pool of backed water .
- FMForma millerDec 31, 20251.0We had the worst stay on top of being put in a first floor room right next to the elevator we’re u heard everything the shower was broken the handle the slicker and it wouldn’t drain cause there was so much hair in the pipe. The bathroom wasn’t cleaned either shouldn’t see other peoples hair. Or pee on a toilet. Then the floors had dirt all over them the sheets had dried blood and was just the worst stay ever. I couldn’t find the desk clerk after we checked in and no one answered when we tried calling the front desk. Will never stay here again for over 200 bucks a night worst stay in my life.
- CWCiasia WelchDec 27, 20255.0Amazing. Very convenient, especially if you are under 21, room was nice and clean, service was great, and I loved it all around especially for the holidays!
- MNMikaela NDec 16, 20252.0Used to be a travel nurse and stayed here quite often. Kind of a dingy hotel. Lights weren’t the greatest, elevator was old. The hallways were literally falling apart, the smell of weed was prolific. Management and staff are harsh, not much sympathy there. And best of all, EVERY SINGLE TIME I arrived, they said my room number outloud in the lobby for all to hear. Love Hilton, didn’t love this place.
Frequently Asked Questions About Spark by Hilton Rochester University Area
What are the check-in and check-out times at Spark by Hilton Rochester University Area?
Check-in starts at 3:00 PM and check-out is by 12:00 PM.
Does the hotel offer free breakfast to guests?
Yes, complimentary breakfast is available for all guests.
Is Spark by Hilton Rochester University Area accessible for guests with mobility needs?
Yes, the hotel features accessible parking, elevators, and an accessible pool, making it mobility accessible.
Are pets allowed at Spark by Hilton Rochester University Area?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide free Wi-Fi and fitness facilities?
Yes, free Wi-Fi is available in public areas and the hotel offers a complimentary 24-hour fitness center.
Is parking available at Spark by Hilton Rochester University Area?
Yes, free self-parking is available to guests.
Are there any convenience stores or vending machines on-site?
Yes, the hotel has a convenience store and vending machines for guest use.
What nearby attractions can guests visit during their stay?
Guests can explore downtown Rochester's shops, restaurants, and museums located four miles away, visit the University of Rochester two miles from the hotel, and enjoy Seneca Park Zoo and Seabreeze Amusement Park, each about a 20-minute drive.
Are there dining options near Spark by Hilton Rochester University Area?
Yes, guests can dine at nearby restaurants such as TGI Fridays or explore local options like Chopsticks Chinese Restaurant and Delmonico's Italian Steakhouse for a variety of cuisines.
How can guests access medical and dental services near the hotel?
Several medical providers are nearby including Grassi & Grassi PC, Marc Johnson Oral Surgery, and Brighton Dental Group, offering convenient health and dental care close to the hotel.