Business Details
About
HotelExtended Stay HotelHome2 Suites
Discover a second home on the road at Home2 Suites by Hilton Rochester Henrietta, NY. Set just off I-90, near the Rochester Institute of Technology, this all-suite Rochester, NY, hotel offers easy access to leisure, dining and shopping options. Golfers will appreciate our close proximity to numerous major golf courses, and nearby attractions including the National Susan B. Anthony Museum & House and the National Museum of Play at The Strong can all be easily reached from our welcoming hotel in Henrietta, NY.
Start each day at this extended stay hotel in Henrietta, NY, with a variety of hot and cold favorites at the complimentary Inspired Table breakfast buffet. Create your own space in a flexible studio or one-bedroom suite, and enjoy modern amenities including free WiFi, an iHome alarm clock radio and a full kitchen with a dishwasher, microwave, refrigerator, crockery and silverware. Don't leave the dog at home while you vacation - your pet is more than welcome at Home2.
Hold a conference or social event at this Henrietta, NY, hotel in the 600 sq.ft. meeting room and stay connected with a variety of useful services and amenities in the 24-hour business center. Refresh in the heated indoor swimming pool or multitask at Spin2Cycle, our combined laundry and fitness facility, where you can wash clothes while you exercise. At the end of the day, meet with friends old and new on the outdoor patio and enjoy a drink by the welcoming fire pit.
Location
Home2 Suites by Hilton Rochester Henrietta, NY
999 Jefferson Road, Rochester, NY
14623, United States
Hours
Reviews
4.0
861 reviews
5 stars
407
4 stars
247
3 stars
82
2 stars
52
1 star
73
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, including dirty bathrooms, unpleasant odors, and unkempt common areas.
Staff Performance
While some guests praised the staff for being friendly and accommodating, others reported poor customer service and unresponsive management.
Noise Problems
Several customers complained about noise disturbances from other guests and traffic, indicating a lack of sound insulation in the rooms.
Room Condition
Guests noted that many rooms were in need of maintenance and updating, with issues such as broken fixtures and outdated decor.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it lacking in variety and quality.
- MTM TimeJan 3, 20264.0Children friendly. Kids played all night without complaints. Not mine but others, Lol
- ARArleen RennerDec 12, 20255.0Clean rooms. Breakfast is okay. Best spot with a lot of restaurants nearby.
- DDDacksNov 15, 20252.0I remember when Home2 was built and marketed as a upper scale hotel with rooms that included kitchenettes. When I needed to stay in Henrietta I compared nightly rates and Home2 was slightly above average in price. So I thought, great it's still a better than average place. Unfortunately that idea was way off base. The staff was great, lobby is nice, check in is easy but when I got to my room on the second floor I saw that things were worn down. Scraped paint on doors, grout missing on bathroom floor, cracks at the base of the very not good shower. The shower...ugh, weak spray with average pressure and no hand wand so if you are large like I am, no way to rinse lower half. The bed was ok, only 3 pillows and not much variety at that. I don't like feather pillows and there wasn't a foam option like at Marriott where there are 5 different pillows to choose from. So far I would rate the Hotel a 2.5 out of 5 but the second night everything went bad. Friday night the place filled with what I guessed was a hockey team and a very large family with maybe 9 kids. There was running and yelling in the halls until 2:30am. A group of teenagers or young adults were roaming and banging on doors up to 4:30 am and then a relationship fight started in the room and hall that spread to the parking lot at 5am that lasted to 6:30am. No sleep, upset, I checked out at 9. Mentioned my night to the desk and to their credit they discounted my night. I just wished I was warned about the groups and maybe offered a room in a part of the hotel away from all the problems. I doubt I will return to the Henrietta location. I don't like how willing theybare to allows large groups and not insist that there is supervision to keep things quite. I think I'll just stick to the Courtyard Marriott chain. I've never had a problem there.
- CRCharles RotyNov 13, 20254.0Decent enough hotel. The staff were extremely nice and helpful throughout both my stays here. The rooms and nice the AC can be loud and the walls are thin so you can hear any crying baby. The first room I had the water pressure in the shower was not good but the second time I stayed here it was great. This is a pet friendly hotel which I could definitely smell the first time around but that smell stopped at the room door. The breakfast is nothing crazy but it was solid. Better than I had expected. Overall a decent hotel that I will stay at again if I'm in the area
- FAFrancisco Madeira AragaoNov 4, 20254.0Bom hotel. Um pouco longe do centro da cidade. Não dispõe de restaurante e o café da manhã é muito pobre. No entanto há vários cafés e restaurantes próximos. No lado positivo os quartos são espaçosos e limpos. Os funcionários corteses especialmente a Sra Jocelin.
Frequently Asked Questions About Home2 Suites by Hilton Rochester Henrietta, NY
What types of rooms are available at Home2 Suites by Hilton Rochester Henrietta, NY?
The hotel offers flexible studio and one-bedroom suites equipped with a full kitchen including a dishwasher, microwave, refrigerator, crockery, and silverware.
Is breakfast included during the stay at Home2 Suites by Hilton Rochester Henrietta, NY?
Yes, a complimentary Inspired Table breakfast buffet with a variety of hot and cold favorites is available to guests.
Are pets allowed at Home2 Suites by Hilton Rochester Henrietta, NY?
Yes, pets including both cats and dogs are welcome at this hotel.
Does Home2 Suites by Hilton Rochester Henrietta, NY offer accessibility features?
Yes, the hotel provides accessible parking, elevators, and is mobility accessible to accommodate guests with disabilities.
What amenities are available for guests to use on site?
Guests can enjoy a heated indoor swimming pool, a free fitness center with Spin2Cycle laundry and fitness facility, a business center open 24 hours, and a 600 sq.ft. meeting room.
What are the check-in and check-out times at Home2 Suites by Hilton Rochester Henrietta, NY?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Home2 Suites by Hilton Rochester Henrietta, NY provide free WiFi?
Yes, free WiFi is available in public areas along with public internet terminals.
Is parking available at Home2 Suites by Hilton Rochester Henrietta, NY?
Yes, free self-parking is available for guests at the hotel.
Where can guests find nearby dining options around Home2 Suites by Hilton Rochester Henrietta, NY?
Nearby dining includes Taco Bell for fast Mexican food, Dunkin' for coffee and donuts, Boston Market offering American cuisine, Dave's Hot Chicken, Haveli Indian Cuisine, and SoBol Rochester for smoothies and cafe fare.
Are there any nearby automotive services or gas stations for guests at the hotel?
Yes, guests can access nearby facilities such as Rochester Collision Center, Monro Muffler Brake & Service, Valvoline Instant Oil Change, Sunoco gas station, Mobil gas station, and Monro Auto Service and Tire Centers.