Business Details
About
HotelHilton
Set in Rochester’s newly developed College Town complex, Hilton Garden Inn Rochester/ University and Medical Center is just a short walk from the University of Rochester, Highland Park and Mount Hope Cemetery. Numerous medical centers, businesses, shops, restaurants and recreation options can be reached easily from our welcoming hotel in Rochester, NY. Explore Rochester’s historic southeast neighborhood and visit popular attractions including the National Museum of Play - a fascinating, collections-based museum devoted solely to play. Work on your handicap at Genesee Valley Golf Course or catch a baseball game at Frontier Field.
Take advantage of useful services like faxing and printing in the complimentary 24-hour business center. Plan a conference or celebration at this hotel in Rochester, NY, with 3,932 sq. ft. of meeting space, including a grand ballroom. Whether it’s for a training seminar, convention or wedding reception, our dedicated team and creative catering services will guarantee a successful event.
Feel at home in a spacious guest room or suite, equipped with a microwave and mini-refrigerator, plush, comfortable bedding, a 42-inch HDTV and complimentary WiFi. Start your day right with American Classics for breakfast. Maintain your exercise regimen during your stay at this Rochester, NY hotel. Swim in the heated indoor pool or work out in the complimentary 24-hour fitness center. Buy snacks and travel essentials in the 24-hour Pavilion Pantry®. After a busy day, unwind with a cocktail or a glass of wine, and savor a wonderful Italian experience for lunch and dinner in the welcoming restaurant, Grappa. Evening Room Service is also available for your convenience.
Location
Hilton Garden Inn Rochester/University & Medical Center
30 Celebration Drive, Rochester, NY
14620, United States
Hours
Reviews
4.3
855 reviews
5 stars
521
4 stars
212
3 stars
49
2 stars
35
1 star
38
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests noted that while rooms were generally clean, there were issues with housekeeping, including unclean bathrooms and insufficient cleaning during stays.
Customer Service
Customer service experiences varied widely; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and lack of professionalism.
Location
The hotel is well-located near the University of Rochester and Strong Memorial Hospital, with many dining options within walking distance.
Amenities
Guests appreciated the spacious rooms and amenities like the fitness center and pool, but some reported issues with the restaurant's hours and breakfast pricing.
Management Issues
Several reviews highlighted problems with management responsiveness and communication, particularly regarding billing and customer complaints.
- DCdavid clifford1 day ago5.0I can’t rave enough, about this hotel. From the front desk staff, to the housekeepers, to the dining staff. Everyone’s very helpful, friendly and acknowledges you as a valued guest. If you’re staying at the hospital or just need a hotel in Rochester this is 110% your place to stay. Easy on easy off the highway, a lot of food and beverage places around within walking distance. Will certainly be back if we need to stay the night in Rochester. Out of the dozens and dozens of hotels I’ve stayed at this probably was the BEST experience I’ve ever had! Room clean, foo was good, the only downfall was the pool was a little dirty. Other than that easily a 5 star review.
- PKPaul KopmarOct 19, 20254.0Awesome higher end hotel
- EMEdo MasicOct 16, 20255.0This hotel is everything youre looking for. Nice and clean room as well as great location and plenty of places within walking distance. I also liked the self park option as most hotels these days force valet. Would definitely come back
- NKNicole KingOct 9, 20251.0The hotel itself is basic, nothing special at all. Clean enough but fruit flies in my room. Staff are not the friendliest. Stayed there once for business, booked a second trip, and when plans changed they charged me for a full night even though I gave a week notice. Beware their fine print states you need 21 days notice to avoid penalties, that's outrageous and unforgiving. I didn't even book that far in advance. I travel for business monthly and I will never use a Hilton property again. I'll stick with Marriott and many others as they allow you to change up to 24 hours before your stay without penalty. Hilton is robbing people when they have more than enough to fund themselves.
- KSK SimmonsSep 23, 20255.0Room was clean. AC worked great. 5 minute walk to hospital. Lexy and Staff was very patient and understanding. I normally leave reviews because their compassion really helped out a rough few days.
Frequently Asked Questions About Hilton Garden Inn Rochester/University & Medical Center
What are the check-in and check-out times at Hilton Garden Inn Rochester/University & Medical Center?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM at Hilton Garden Inn Rochester/University & Medical Center.
Does Hilton Garden Inn Rochester/University & Medical Center offer free WiFi to guests?
Yes, the hotel offers complimentary WiFi in public areas along with public internet terminals.
Is parking available at the Hilton Garden Inn Rochester, and is it free?
Yes, the hotel provides self-parking facilities free of charge for guests.
Are pets allowed at Hilton Garden Inn Rochester/University & Medical Center?
Yes, the hotel welcomes pets including cats and dogs.
What dining options are available within the hotel?
Hilton Garden Inn features one restaurant named Grappa serving Italian and American cuisine, a bar, room service, and a 24-hour convenience store called Pavilion Pantry® for snacks and essentials.
Does the hotel have facilities for fitness and recreation?
Yes, guests can enjoy a heated indoor pool and have free access to the 24-hour fitness center.
Is Hilton Garden Inn Rochester/University & Medical Center accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and accessibility features like elevators, making it mobility accessible.
How can guests at Hilton Garden Inn Rochester reach the University of Rochester and nearby attractions?
The hotel is located within the College Town complex, a short walk from the University of Rochester, Highland Park, Mount Hope Cemetery, and other attractions like the National Museum of Play and Frontier Field.
Are there nearby dining and retail options for guests to explore outside the hotel?
Yes, guests can visit nearby establishments such as Grappa restaurant, Saxbys Coffee, Mochinut Collegetown bakery, Insomnia Cookies, PrimoHoagies sandwich shop, and Texas de Brazil steakhouse. Shopping options include College Town Rochester shopping center and Barnes and Noble bookstore.
What services does the hotel offer for business or event needs?
The hotel features a 24-hour business center with faxing and printing, 8 meeting rooms including a grand ballroom with 3,932 sq. ft. of meeting space, suitable for conventions, weddings, or conferences with catering services.