Business Details
About
Hotel
Originally the site of the National Clothing Company, a major retailer in Rochester’s downtown area, Hilton Garden Inn Rochester Downtown hotel boasts a rich history of hospitality. The newest hotel in downtown Rochester, NY, we are located within walking distance of the Rochester Riverside Convention Center and just a short drive to the picturesque Finger Lakes Region of New York State. This Rochester, NY, hotel is also only minutes from the Strong National Museum of Play - the only collections-based museum in the world devoted solely to play.
Feel at home in an inviting guest room or suite at this hotel in downtown Rochester, NY. Enjoy a fantastic range of amenities, including a Keurig® coffee maker, a refrigerator and a microwave. Check emails with complimentary WiFi at the ergonomic desk and play your favorite music through the iHome® dock.
Start your day with a buffet breakfast in The Garden Grille, and enjoy locally produced wines, grilled steaks and seafood in the contemporary, bistro-style, Stone Street Pub. If you would rather dine in the privacy of your guest room, we offer a tempting evening room service menu.
The convenient 24-hour Pavilion Pantry® stocks a variety of snacks and sundries. Work out with contemporary Precor© exercise equipment in the complimentary 24-hour fitness center or swim in the heated indoor pool. Organize a business meeting, social event or wedding reception with two flexible function spaces, a board room, a ballroom, a complimentary, 24-hour business center, contemporary A/V technology and inspired onsite catering.
Location
Hilton Garden Inn Rochester Downtown
155 East Main Street, Rochester, NY
14604, United States
Hours
Reviews
4.1
870 reviews
5 stars
423
4 stars
259
3 stars
91
2 stars
45
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many reviews highlighted the friendliness and helpfulness of the staff, particularly at the front desk and restaurant.
Cleanliness Issues
Numerous guests reported cleanliness problems, including dirty rooms, unvacuumed carpets, and unclean bathrooms.
Room Condition
Several reviews mentioned that the rooms were outdated, with worn furniture, broken amenities, and general disrepair.
Customer Service Problems
Multiple customers experienced rude or unhelpful service from front desk staff, leading to frustration during their stays.
Check-In Delays
Guests frequently noted significant delays during check-in, with some not receiving their rooms until well past the scheduled time.
- CBCyber BrenOct 28, 20252.0We booked three rooms. While two of the rooms had no problems, one room was awful. Repeated queries to provide shampoo (dispenser empty) were ignored. The key system went down, and there was no access to many rooms for hours. During check-in, there was only one clerk, and she could hardly do her job for the constant interruptions (phone calls, in particular). Housekeeping wouldn't answer her calls. (?!) Considering housekeeping gets paid at least NYS's minimum wage of $15.50/hour, there is NO excuse for this poor level of service. We are Hilton Rewards members, and will definitely be looking elsewhere the next time we stay somewhere.
- EOErin O'MalleyOct 23, 20255.0My husband and I were here for a business convention and originally booked at a Hampton Inn and were less than impressed, so we ended up coming here and were so very pleased. Our room was clean, the staff (Brittany, Irma, Joslyn) were just a few of the most friendly and helpful employees at this location. The hotel is nicely kept and the restaurant was amazing. The cooks at this restaurant are top notch and so is the bar manager. If your in this area, definitely book at this hotel. Not only was everything above great, but it’s conveniently located to almost anywhere you would want to go.
- PCPatties CupcakesOct 20, 20252.0Cucarachas y arañas muertas debajo de la cama y el lavabo
- KCKEN CULTOct 12, 20251.0Owner, don't thank me for my feedback. AI compliments are deceitful. Pay your workers a living wage. The desk note begging for tips is in poor taste. The email offering "contactless" check-in is another poorly veiled attempt to push labor costs on to your customers. Your beds squeak. Your TV's don't turn off. Your water pressure is poor. Your furniture is old. Your elevators rattle. Your rates are not competitive. Shame, you harbinger of corporate dystopia.
- KBKasey BizzaroSep 28, 20251.0Booked a double queen room. Upon check-in, was informed that they overbooked and the room we booked was not available. We were offered a rollaway bed, which was not an acceptable alternative. The computer system was down at the time of check-in, leading to nearly an hour delay in access to our incorrect room. Once ready, we were handed a plastic bag with sheets and no pillow. When we finally got into the room, it was physically filthy. A dirty bandage and food debris from a prior guest was present. There were no sheets on the bed, and what appeare s to be dirty linens on the chair.Also no wifi was available.
Frequently Asked Questions About Hilton Garden Inn Rochester Downtown
What accessibility features does Hilton Garden Inn Rochester Downtown offer?
The hotel provides accessible parking and an accessible elevator for guests with mobility needs.
Are pets allowed at Hilton Garden Inn Rochester Downtown?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free WiFi?
Yes, complimentary WiFi is available throughout the hotel, including public areas and a public internet terminal.
Is breakfast available at Hilton Garden Inn Rochester Downtown?
Yes, a buffet breakfast is available for guests at the hotel's restaurant, The Garden Grille.
Is parking available for guests at the hotel?
Yes, the hotel offers self-parking and valet parking options.
Does Hilton Garden Inn Rochester Downtown have a fitness center and a pool?
Yes, there is a complimentary 24-hour fitness center and one heated indoor pool available for guests.
Are there nearby parking garages to the hotel?
Yes, nearby parking options include South Avenue Garage, South Avenue Parking Garage, and Riverside Parking Garage, making it convenient for guests to park and visit the hotel.
What entertainment venues are near Hilton Garden Inn Rochester Downtown?
ZBTB is a nearby concert venue where visitors can enjoy live music events before or after their hotel stay.
Are there nearby dining or bar options to explore around the hotel?
Yes, nearby places like Center City Terrace + Lounge, Drifters, The Street, Palladio Restaurant, and Starbucks offer a variety of dining and bar experiences for guests to enjoy.