Business Details
About
Hotel
Located just six miles from downtown Rochester and five miles from the airport, you can recharge at the Hampton Inn and Suites Rochester/Henrietta, situated just off the New York State Thruway. Whether you’re interested in exploring Rochester's many attractions within the city or taking a short excursion over to the Finger Lakes Region and winery tours, Hampton Inn and Suites Rochester/Henrietta is the perfect location for you. When you arrive, you will be welcomed by our helpful and friendly team members who will happily provide you with recommendations for favorite local restaurants or direct you to the many entertainment options nearby. With the Marketplace Mall less than half a mile away, you will also find numerous shopping opportunities available as well.
Our comfortable, inviting two-story lobby has multiple seating styles for your comfort. Hang out and watch a game or socialize with family members or business colleagues. Take advantage of our large fitness center equipped with Fitness by Precor or take a quick dip in the indoor swimming pool. Grab a snack from the Suite Shop and then head up to your spacious and modern guestroom. You can catch up with work or stay connected with business associates or family with our quality free high-speed internet access. Unwind with a large selection of cable HD channels with SHOWTIME® on the 50-inch flat screen TV or connect to your favorite streaming channels for free.
When it's time to get some rest, nothing beats our clean and fresh Hampton bed for a comfortable night's sleep. In the morning, wake up to fresh coffee made in our modern single cup brewers. Each guest room is also equipped with an alarm clock, microwave and mini-refrigerators to keep your beverages and snacks cool. Studio suites feature 30-percent more space and include a sitting area with sofa sleeper and a wet bar.
Location
Hampton Inn & Suites Rochester/Henrietta
280 Clay Road, Rochester, NY
14623, United States
Hours
Reviews
4.3
927 reviews
5 stars
526
4 stars
261
3 stars
75
2 stars
27
1 star
38
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Mixed reviews on cleanliness; some guests reported dirty rooms and hallways, while others praised the cleanliness of their rooms.
Staff Service
Staff received high praise for friendliness and helpfulness, though some reviews noted unprofessional behavior and poor customer service.
Breakfast Quality
Breakfast quality was inconsistent; some guests enjoyed the variety and quality, while others found it lacking and poorly managed.
Room Comfort
Rooms were described as comfortable by many, but several guests complained about uncomfortable beds and dated furnishings.
Location
The hotel is conveniently located near restaurants and attractions, making it a favorable choice for many guests.
- LSLisa SindoniNov 13, 20254.0I checked in on the app and selected my room. When I got to the hotel the app instructed me to check in at the desk, the woman who checked me in said the room I selected wasn't ready and upgraded me to a different room on the same floor. She offered me water and showed where the breakfast was being held due to construction. The hotel is clean, quiet and breakfast was similar to the other breakfasts at the Hampton properties. I stayed for 2 day's.
- MSMichael SalzmannOct 28, 20254.0Very Clean , centrally located , very helpful staff, excellent value for the cost
- JMJohn MahoneyOct 16, 20255.0For the price this hotel provides great rooms with a included breakfast. Staff was very friendly and helpful . Plenary of parking . Great choice . Clean rooms .
- TYTina YaoSep 30, 20255.05 star service! My husband had a performance in Rochester with his band; needless to say that we were exhausted entering the Hampton Inn after midnight. Luckily, Che at the reception desk was tremendously attentive, friendly and accommodating. He made sure that check-in was smooth, helped us when I needed an extra pillow, and spent a lot of time just getting to know us as people. Not only is he an excellent employee, he is a fantastic person in general - we spent a lot of time discussing life and what inspires us. It was exactly what we needed after a long night. The room itself was comfortable, spacious and clean. We're looking forward to booking here again!
- TBThereasa BishopSep 1, 20252.0I am absolutely shocked I stayed here 6 months ago then came Friday to Sunday. It was not as it was. Staff for breakfast rude food was awful. The pool def needs to be bigger. The lady at desk is hateful to ppl. Very rude. I will never recommend it again nor will I spend that kinda money there. Made me feel so uncomfortable :( almost 1k for the weekend to be treated like trash for being white.
Frequently Asked Questions About Hampton Inn & Suites Rochester/Henrietta
What are the check-in and check-out times at Hampton Inn & Suites Rochester/Henrietta?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel provide free breakfast?
Yes, free buffet breakfast is available at the hotel.
Is Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at Hampton Inn & Suites Rochester/Henrietta?
Yes, both cats and dogs are welcome at the hotel.
What fitness and pool facilities does the hotel offer?
The hotel has a free fitness center with equipment including elliptical and treadmill machines and one indoor swimming pool.
Does the hotel offer accessible facilities for guests with disabilities?
Yes, the hotel provides accessible parking, accessible elevators, and is mobility accessible.
What dining options are available near Hampton Inn & Suites Rochester/Henrietta?
Nearby dining options include Bar Louie (gastropub), Shake Shack (burger and American restaurant), Denny's (breakfast and diner), 110 Grill (American restaurant and bar), Buffalo Wild Wings, Sonic Drive-In, and Panera Bread (cafe and bakery).
What shopping centers are near the hotel?
The hotel is close to the Marketplace Mall, Wegmans Reclamation Center shopping center, and retail stores such as Hobby Lobby, DXL Big & Tall, DICK'S Sporting Goods, and Sherwin-Williams.
Are there any nearby services that guests at Hampton Inn & Suites Rochester/Henrietta might find useful?
Guests can access services such as Mavis Discount Tire, Lincare pharmacy, FedEx Office Print & Ship Center, RushMyPassport in FedEx Office, and Superior Automotive Detailing nearby.
Does the hotel provide convenient parking?
Yes, the hotel offers free self-parking for guests.