Business Details
About
HotelHilton
Discover comfort and convenience at Hilton Garden Inn Rochester/Pittsford, nestled in historic Bushnell's Basin, near the charming Village of Pittsford. Just minutes from downtown Rochester and the Greater Rochester International Airport our hotel is easily accessible via Route 96 and Route 490 as well as Route I-90.
Our four-story non-smoking hotel offers 107 rooms and suites including accessible options and five spacious suites. Each room features the Hilton Garden Sleep System and a 55-inch flat-screen TV and flexible workspaces. Stay connected with complimentary WiFi available throughout the hotel and 24-hour business center.
Start your day with a cooked-to-order breakfast or buffet at The Garden Grille and Bar and join us for dinner daily with Happy Hour from 5:00 - 7:00 pm and live music on Fridays, or grab a quick snack from the 24-hour Pavilion Pantry. Keep up with your fitness in our 24-hour gym or unwind in our indoor pool and hot tub.
Host your next event in our versatile meeting spaces that are perfect for social or business gatherings with expert planning support. And enjoy the convenience of complimentary on-site parking.
Our prime location makes exploring local attractions easy. Stroll to nearby dining and Aurora Brewery or drive to the George Eastman Museum and Locust Hill Country Club. Families can enjoy The Strong National Museum of Play and the Rochester Museum and Science Center both downtown off Route 490. For shopping Eastview Mall offers upscale stores and valet parking. As the gateway to the Finger Lakes Wine Trail we provide access to vineyards and wineries including Casa Larga, only six minutes away and close to Canandaigua Wine Trail, NY Wine, and Culinary Center. We're five miles from St. John Fisher and Nazareth Colleges, and 15 minutes from the Eastman Scholl of Music, making us ideal for visitors to the University of Rochester and more.
Location
Hilton Garden Inn Rochester/Pittsford
800 Pittsford-Victor Road, Pittsford, NY
14534, United States
Hours
Reviews
4.4
746 reviews
5 stars
454
4 stars
191
3 stars
52
2 stars
19
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff for being friendly, helpful, and attentive, enhancing their overall experience.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including mold in bathrooms and dirty common areas, which detracted from guest satisfaction.
Outdated Facilities
Many guests noted that the hotel is in need of updates, with dated decor and worn furnishings being a common complaint.
Dining Experience
While some guests enjoyed the food and service at the on-site restaurant, others found the dining options overpriced and disappointing.
Mixed Reviews on Value
Guests had varied opinions on the value for money, with some feeling the hotel was a good deal while others were dissatisfied with hidden fees and overall quality.
- CJCheryl JensenDec 31, 20255.0Beautiful hotel and rooms. Very clean, quiet, and safe. Great customer service. Will definitely stay here again!
- DDDan at DukeDec 20, 20255.0Great live music.. Super pleasant staff
- JHJonathan HollarDec 17, 20254.0Older, but clean. Not a bad spot at all.
- DYDennis YoderNov 3, 20252.0It was very dirty, the hallways look like they have not been swept for a year, it felt unclean. Continental breakfast was $17.00 per person, this is the same breakfast that is free in most other motels. The Hilton we stayed at the week before was totally opposite, it was all 5 stars for us. Not sure why this one was so different.
- KPKyle PalmerNov 1, 20251.0Large amount of black mold in the bathroom. Shower did not drain. Front desk said was no help. Rooms are very outdated
Frequently Asked Questions About Hilton Garden Inn Rochester/Pittsford
What accessibility features does Hilton Garden Inn Rochester/Pittsford offer?
The hotel provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Does Hilton Garden Inn Rochester/Pittsford allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is breakfast provided at the hotel?
Yes, Hilton Garden Inn Rochester/Pittsford offers breakfast options including cooked-to-order meals and buffet service.
What are the check-in and check-out times at Hilton Garden Inn Rochester/Pittsford?
Check-in begins at 3:00 PM and check-out is at 11:00 AM.
Are there fitness facilities available for guests?
Yes, the hotel features a fitness center available for free 24 hours a day.
Is WiFi available throughout the hotel?
Yes, complimentary WiFi is available in public areas and there is a public internet terminal for guests.
Can guests park their vehicles at Hilton Garden Inn Rochester/Pittsford?
Yes, free self-parking is available on-site for guests.
What nearby dining options can guests explore around Hilton Garden Inn Rochester/Pittsford?
Guests can enjoy dining at The Garden Grille and Bar and Peter Geyer Steakhouse, both close to the hotel. The Garden Grille and Lounge also offers American cuisine and a bar setting.
Are there any local attractions guests might visit before or after staying at Hilton Garden Inn Rochester/Pittsford?
Guests can explore nearby attractions such as the George Eastman Museum, Locust Hill Country Club, The Strong National Museum of Play, and the Rochester Museum and Science Center. Eastview Mall is also close by for upscale shopping.
How can guests reach Hilton Garden Inn Rochester/Pittsford using local transportation?
The hotel is conveniently accessible via Route 96, Route 490, and I-90, and offers a local shuttle service to help guests get around the area easily.