Hampton Inn Rochester Penfield

4.4
604 reviews

About

Hotel
With more than 2,380 Hampton by Hilton™ hotels around the globe, it's easy for travelers to find us. And once they've found Hampton, they prefer to stay with us. Why? Our guests tell us they choose Hampton because of the tremendous value we offer; because they know what they'll get at Hampton with every stay, at every location; and because Hampton makes them feel appreciated. Making our guests happy makes us happy. Guaranteed™.

Location

Hampton Inn Rochester Penfield
950 Panorama Trail S, Penfield, NY
14625, United States

Hours

Reviews

4.4
604 reviews
5 stars
408
4 stars
125
3 stars
30
2 stars
13
1 star
28

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the rooms and hotel facilities, although some reported issues with cobwebs and bugs.

Staff Service

Feedback on staff service was mixed; while some guests highlighted friendly and helpful staff, others reported rude or unhelpful interactions.

Breakfast Quality

The breakfast received mixed reviews, with some guests enjoying the variety and quality, while others found it lacking in options or freshness.

Room Conditions

Several guests reported issues with room conditions, including maintenance problems, unpleasant odors, and cleanliness concerns.

Location

The hotel’s location was generally appreciated, being convenient for nearby attractions and safe for walking.
  • FK
    Fred Kenyon
    Nov 16, 2025
    5.0
    All staff was friendly, helpful and professional. Making it very easy to enjoy our weekend.
  • TZ
    Tingting Zhao
    Nov 16, 2025
    5.0
    We had a wonderful sleep, bed was so comfy. Breakfast had so many variety. Front desk was so friendly.
  • JZ
    Joe Zglinicki
    Nov 13, 2025
    4.0
    Plenty of space in our king-size bed room. The bed itself, along with the bed sheets & blankets, was very comfortable. The bathroom also was nice for the most part. The showerhead was a cheap Waterpik, not at the level of the rest of the room. It didn't provide enough pressure / concentration to rinse efficiently on any setting, and it was difficult to change the setting. The bathroom vanity had plenty of space, especially with the raised shelf along the back. And lighting was good when shaving. I'm not a fan of the liquid soaps they provide, but admittedly that's where a lot of chains are going (vs bar soaps). Though the place was full when we were there, it was relatively quiet. Except for one thing ... The plumbing drain stack was LOUD. We were on the second floor, with a few floors above us. Every time someone flushed a toilet or took a shower above us, it sounded like ice was shattering and falling a few floors in the wall right behind the headboard of our bed. It was loud enough to wake us when it happened in the middle of the night. Having the small bar in the lobby was something we've never had in another Hampton and was appreciated, nice to be able to get a drink at the end of a long day without having to go somewhere else to get it. The front parking lot is relatively small. When it's full, there's a larger lot in the back, with an entrance to the third floor right by the elevator. The elevators can be a bit slow, so using the stairs to go up or down a floor can be a lot more efficient depending on the room location. There are a few places to sit outside - a bench across from the entrance under the front overhang, a sitting area on the left side of the first floor outside the pool room, and another sitting area around back on the right side of the building when facing the rear entrance - all of which are good places to enjoy a smoke as well as the weather. Breakfast was good. The staff was great. The pool is small and only a few feet deep. But the hot tub in the same room might be more interesting. Overall a very nice stay, but with a couple downsides. The plumbing noise can be avoided by getting a room on the top floor. And we recommend that the property owners have better showerheads installed.
  • BD
    Bryanna DeKorte
    Nov 12, 2025
    5.0
    We stayed for 4 nights and had a great stay. The staff is pleasant and helpful. They all seemed to be happy to be there. The rooms and common areas were kept clean night and day. We would stay again if we are back in the area.
  • MK
    Michael Kramer
    Oct 28, 2025
    5.0
    Used this hotel for our daughter s wedding at Shadow lakes golf course, everything went great, and the staff was great

Frequently Asked Questions About Hampton Inn Rochester Penfield

What are the check-in and check-out times at Hampton Inn Rochester Penfield?

Check-in is at 3:00 PM and check-out is at 12:00 PM.

Does Hampton Inn Rochester Penfield offer free breakfast?

Yes, the hotel provides free buffet breakfast.