Hampton Inn Rochester Penfield

Reviews

• JR

  Jocelyn Roos

  1 day ago
  2.0
  Do not book this hotel if you expect your security deposit to be returned to you in a timely manner. They won’t send it back to you for 2 weeks. Horrible service in that aspect. Front desk staff was kind and helpful, room was very nice, I would’ve given 4 maybe even 5 stars, but they did not return our security deposit until Jan 11th and we checked out on the 1st. That’s a good amount of money to just keep away from people for that long. We were told our deposit would come back to us within 72 hours of checking out. 10 days is way longer than 72 hours and we probably wouldn’t have gotten it back had we not called to complain.
• LV

  Luzanne Viljoen

  6 days ago
  5.0
  The room was great - spacious and clean! There were always parking spots available. The breakfast was tasty and had a good variety. They also have a free 24/7 coffee station (sadly 2 of the coffee pots and the hot chocolate was missing upon check-out. Not sure if this is planned or was just a coincidence). My daughter got sick twice while in bed! We had to ask for clean sheets a couple of times and the staff were happy to help! The staff were wonderful overall! The laundry facilities were a bit pricey, but efficient and very convenient in case of emergency. The pool was fun, BUT it would have been nicer if it was a little warmer (we went in the winter). The hot tub was too hot - I tried to get in, but could only bare it for a moment. The hotel was easy to find and check-in and check-out was smooth. I would recommend staying here and would go back. :)
• NT

  N. David Teegarden

  Dec 28, 2025
  2.0
  The good: Room is spacious. Bathroom is especially nice and has a shelf behind the sink so you don't have to put all your stuff on the counter. The bad: Bed is uncomfortable. Room lacks lighting. Want to sit in the chair and read a book? No light. Sit at the desk and do some work? No light. Our room (206)'s "view" was of a concrete retaining wall. We got no cell reception in the room. I put five stars for location because it was a convenient location for who we were visiting.
• JG

  John Gendron

  Dec 6, 2025
  5.0
  Better than staying downtown plenty of safe parking located in suburb, but not too far with great restaurants around it
• JZ

  Joe Zglinicki

  Nov 13, 2025
  4.0
  Plenty of space in our king-size bed room. The bed itself, along with the bed sheets & blankets, was very comfortable. The bathroom also was nice for the most part. The showerhead was a cheap Waterpik, not at the level of the rest of the room. It didn't provide enough pressure / concentration to rinse efficiently on any setting, and it was difficult to change the setting. The bathroom vanity had plenty of space, especially with the raised shelf along the back. And lighting was good when shaving. I'm not a fan of the liquid soaps they provide, but admittedly that's where a lot of chains are going (vs bar soaps). Though the place was full when we were there, it was relatively quiet. Except for one thing ... The plumbing drain stack was LOUD. We were on the second floor, with a few floors above us. Every time someone flushed a toilet or took a shower above us, it sounded like ice was shattering and falling a few floors in the wall right behind the headboard of our bed. It was loud enough to wake us when it happened in the middle of the night. Having the small bar in the lobby was something we've never had in another Hampton and was appreciated, nice to be able to get a drink at the end of a long day without having to go somewhere else to get it. The front parking lot is relatively small. When it's full, there's a larger lot in the back, with an entrance to the third floor right by the elevator. The elevators can be a bit slow, so using the stairs to go up or down a floor can be a lot more efficient depending on the room location. There are a few places to sit outside - a bench across from the entrance under the front overhang, a sitting area on the left side of the first floor outside the pool room, and another sitting area around back on the right side of the building when facing the rear entrance - all of which are good places to enjoy a smoke as well as the weather. Breakfast was good. The staff was great. The pool is small and only a few feet deep. But the hot tub in the same room might be more interesting. Overall a very nice stay, but with a couple downsides. The plumbing noise can be avoided by getting a room on the top floor. And we recommend that the property owners have better showerheads installed.

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