Business Details
About
HotelDoubleTree
DoubleTree by Hilton Hotel Niagara Falls New York welcomes you with an innovative blend of contemporary design and traditional hospitality. The hotel is located in downtown Niagara Falls along the Niagara River. Park your vehicle in the hotel parking lot, check in and walk to one of the Natural Wonders of the World, Niagara Falls.
With amenities including a heated indoor pool, fitness center, on-site dining and a 24-hour business center, our hotel is one of the finer properties in Niagara Falls, NY. Discover our great accommodations for a family vacation, relaxing weekend, or business travel to Niagara Falls, NY. Enjoy stylish guest rooms furnished with 40-inch LCD TVs, work desks, WiFi and premium bedding. Many rooms offer a whirlpool and views of the Upper Niagara River. Savor tasty selections morning, noon and night at our restaurant, Parkway Prime. Grab a late-night bite or dine in with room service.
This hotel offers planning for a successful business meeting, group event and wedding in a flexible, modern hotel banquet/meeting space. Our property has 16,000 sq. ft. of space available for your convention, military reunion, corporate events and weddings. Whether you’re traveling for work or play, our friendly DoubleTree staff looks forward to welcoming you to our Niagara Falls, New York hotel with a freshly baked chocolate chip cookie.
Location
DoubleTree by Hilton Hotel Niagara Falls New York
401 Buffalo Avenue, Niagara Falls, NY
14303, United States
Hours
Reviews
4.2
3,284 reviews
5 stars
1,897
4 stars
781
3 stars
242
2 stars
132
1 star
232
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and accommodating staff, highlighting exceptional service experiences.
Cleanliness Issues
Several reviews noted cleanliness problems in rooms, including dirty bathrooms and unkempt areas.
Location Benefits
The hotel is well-located near Niagara Falls, making it convenient for guests to access attractions.
Restaurant Concerns
Guests expressed dissatisfaction with the on-site restaurant, citing high prices and poor food quality.
Room Condition
Feedback indicated that some rooms were outdated and in need of renovation, with issues like broken amenities and uncomfortable beds.
- ABAbigail BestDec 31, 20251.0Extremely disappointing stay. The room was dirty upon arrival, including cigarette butts and iron stains on the pull-out couch. This was unacceptable. As smoking is not permitted in the room and we were staying with young children, this situation is especially concerning. Upon arrival, we discovered mold on the bed sheets. This raised serious concerns about cleanliness and hygiene. This should not happen in a properly maintained accommodation. I reported the issues in the morning and was told management would handle it, but when I followed up later, no action had been taken and the manager was unaware. The Jacuzzi tub was also not functioning. When I followed up again, I was informed that the issue had been fixed that morning. However, upon arriving at my room, my boyfriend informed me that the gentleman had just left and fixed it that evening. I do not appreciate being given inaccurate information by the receptionist. I requested a room change and was advised that no rooms were available. Upon reviewing the hotel’s online booking system, I see that there are still rooms available. No alternative accommodations, apology, or compensation were offered. Poor cleanliness and communication throughout the stay. I would not recommend this hotel. I was also informed that the room had been cleaned that morning; however, upon arrival, the garbage was full and the bed had not been made Best regards, Abigail Best
- SVSue VickersDec 28, 20251.0$200 a night and get charged $16 to park. Get woke up at 2 a.m. by pot smoke wafting into our room. Then getting hit with the pot smoke at 9 a.m.
- FFFatoDec 26, 20255.0I've had a total blast staying in this hotel. The staffs were nice, the views from the room are astonishing, the size are spacious and enough for 4 people. When I needed some more time before the checkout the staffs let me stayed for a bit longer so to me it was such a great service. I would stay here again someday in the future and recommend it to everyone. ⭐️⭐️⭐️⭐️⭐️
- KWKenny WrightDec 19, 20255.0First time visiting Niagara Falls and the surrounding areas during this time of the month. When i tell you the hotel staff was VERY accommodating, probably one of the best i have ever been to honestly in a long time. Coming from MD, weather change was a big difference and they let me plug my truck in (diesel) so that was a plus so i wouldn’t have issues starting my vehicle; room service was great as well as housekeeping. Would recommend and would most defiantly come back!
- AGAllison GDec 17, 20254.0Great location next to Niagara Falls. You could walk if you wanted to. Great view from our room. Checkout/in on our phone was very convenient. We went down for breakfast and were told we had to pay… I thought it was included. Tried to get coffee and both machines were completely out. It was only 930am. Breakfast ran til noon I believe. That was my only issue. Beds comfortable and rooms clean.
Frequently Asked Questions About DoubleTree by Hilton Hotel Niagara Falls New York
What are the check-in and check-out times at DoubleTree by Hilton Hotel Niagara Falls New York?
Check-in time is at 16:00 and check-out time is at 11:00.
Does the hotel offer free WiFi for guests?
Yes, WiFi is available in public areas and there is a public internet terminal.
Is parking available at the DoubleTree by Hilton Hotel Niagara Falls New York?
Yes, self-parking is available and the hotel offers accessible parking as well.
Are there any dining options available at the hotel?
Yes, there is one restaurant onsite called Parkway Prime where guests can enjoy meals throughout the day, and room service is also available.
Does the hotel have facilities for business travelers?
Yes, the hotel features a 24-hour business center and 5 meeting rooms with a total of 16,000 sq. ft. of event space suitable for conferences, weddings, and other events.
Are the hotel rooms accessible for guests with mobility impairments?
Yes, the hotel is mobility accessible and has accessible elevators and accessible parking.
What wellness amenities are offered at the hotel?
The hotel features an indoor heated pool and a free fitness center for guests to use.
Can you recommend nearby dining or entertainment options around the hotel?
Nearby, guests can visit Moe's Southwest Grill for Mexican and American cuisine, Twisted Olives restaurant, or enjoy The Hurricane Deck Patio Bar for drinks and pub fare. The Vortex VR Arcade offers entertainment options close to the hotel.
Are there any nearby hotels or accommodations close to DoubleTree by Hilton Hotel Niagara Falls New York?
Yes, nearby hotels include Days Inn Riverview, Hampton by Hilton, Wingate by Wyndham Niagara Falls, and Cambria Hotel Niagara Falls, providing a variety of accommodation options in the area.
What nearby attractions or services might guests want to visit during their stay?
Guests can explore the Niagara Falls, visit the University Pediatric Dentistry for medical needs, or check out One Niagara International Food Court for diverse dining. The Tatler Club is a nearby landmark with historical significance.