Arlo SoHo

Reviews

• LN

  Lee Ann Norman

  4 days ago
  1.0
  My travel had to be moved due to the snowpacalypse. I booked a room at a special rate well before anyone could have anticipated that the entire eastern seaboard would essentially be shut down because of a blizzard. I contacted this property to see if my reservation could be moved and the cost applied to a new one. I asked about this option multiple times and ways, always having to hound and follow-up for answers. Then when I asked about a price difference I saw ON ARLO’s site, different than the rate I was being quoted via email, no one would tell me what the difference was—another special rate or something else. I don’t understand why I have been getting the runaround when millions of us have been dealing with an historic storm, losing power/heat/several feet of snow to navigate. I don’t appreciate being treated like I’m trying to hustle and get over on this business when even AMTRAK allowed flexibility, whether rebooking or cancelling and issuing refunds to its customers. What terrible customer service for absolutely no reason. There has just been an historic storm?! I know about these hotels because my job has booked us there for work events, and they seemed nice, but I will never stay in one again. And I will share this experience with my job and suggest they never book me or our colleagues at an Arlo property again either.
• AK

  Angie Kiehne

  5 days ago
  5.0
  Al at the front desk treated me like I was checking into a $1k/night room - just absolutely stellar service. They granted me early check-in. There’s an excellent co-working space just beyond the lobby. Minuscule room - barely bigger than the bed. But well-designed, considering. Immaculately clean. Very comfy bed and pillows. If you’re just looking for a place to sleep, this is a solid spot. I will happily return.
• SR

  Silvana Rose

  6 days ago
  5.0
  I stayed in January & absolutely loved it. The staff was nice, personable, & accommodating. We ate at Lindens & the food & drinks were so perfect that we didn't bother getting food anywhere else. We even had a coursed out meal in a heated cottage on our last day. The location is great for shopping & site seeing as well. I've thought about the trip every week since & can't wait to go back.
• AM

  Angelo Mathay

  Feb 22, 2026
  5.0
  Because of the blizzard, we had to extend our stay at Arlo SoHo, and we’re so grateful for the exceptional service we received—especially from Nyla at the front desk. She was incredibly gracious, patient, and genuinely caring throughout the entire process. During a stressful situation, Nyla went above and beyond to make everything seamless for us. She even made a point to personally find us once everything was settled, which truly meant a lot. Her kindness and professionalism made all the difference in our stay.
• AO

  Aoife O'Neill

  Feb 5, 2026
  5.0
  Service: literally everyone who works here is lovely. At front desk, in the 'bodega', in the restaurant, in the cocktail bar, and the cleaning folks - all so friendly and helpful. Rooms: my room was small but cozy and clean, and the bed was very comfortable. Could do with a little more storage or at least a few more hooks for hanging clothes. The bathroom was a fogged glass unit with a sliding door instead of a proper en suite, which I didn't love, but since I was alone it wasn't a huge deal. Location: the location couldn't be better. It's a quiet road so you aren't bothered by noise, but it's within easy walking distance of some very cool spots (Brooklyn bridge being one!) and the subway is super close too.

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