Arlo SoHo

Reviews

• MS

  mutlucan solak

  2 days ago
  3.0
  We have consistently chosen Arlo Hotels during our visits to New York, and last year we spent two weeks each at the Midtown and SoHo locations. For this year’s trip, we planned a month-long stay at Arlo SoHo. Given the compact room layouts, leveraging the hotel’s shared spaces becomes essential. As we work remotely throughout our stays, access to meeting rooms is also a critical requirement for us. However, we repeatedly encountered a significant operational challenge: nearly all communal areas and meeting rooms were frequently closed off for private events, limiting access for hotel guests. On multiple occasions this week, I was asked—rather abruptly—to vacate spaces I was using for work. The most recent incident occurred on Saturday evening while I was quietly working with a coffee in the “Living Room” area, when an employee insisted I leave immediately due to yet another private booking. For guests who rely on shared spaces to work remotely, this creates a highly disruptive environment. At any moment, staff may ask you to leave a lounge or meeting room that has been reserved for an external event, without prior notice. For a property with small guest rooms and no true lobby, it is disappointing that the limited common areas available to guests are routinely repurposed for private functions without transparent communication. Regrettably, due to these recurring service inconsistencies, I will not be selecting this property for future stays.
• MM

  Monika M

  4 days ago
  2.0
  I cannot recommend this hotel based on the price point. The rooms are very small and lack standard amenities like toothbrushes. The situation with slippers was particularly frustrating: I was told via text free bath slippers were included, only to be denied at the desk. The pair I was offered for purchase ($14) looked worn and cheap. Although the employees are friendly, they seem untrained and prone to mistakes. It was a slow process to get anything done, and despite being promised an email receipt at checkout, it never arrived. There are better options for the money.
• SS

  Sydney

  5 days ago
  1.0
  We booked a King City View room because of the view the hotel described on their website, but the room we were given looked directly at the building next door (courtyard room shown on the website.) It was nothing like the view we were told to expect or the photos shown on their website. When expressing to the front desk this wasn't the room we paid extra money for, they then tried to argue it was a 'city view' and told us we should have called ahead of time (which we did) even though we purposely paid extra to have a city view. Overall, the experience was frustrating, and the room did not match what was advertised. The hotel needs to be more transparent about what their “city view” rooms actually look like. Don't book this place if you're wanting city views during your stay- they do not care nor will they accommodate/ pay back the difference of a normal room.
• TD

  Tyler Dawodu

  Nov 14, 2025
  5.0
  I stayed at the Arlo a couple of weeks ago and had the best experience. The staff was absolutely amazing. As soon as I got out of the Uber, I was greeted by the door man who was super nice and conversational. Upon check in, Al really helped me out. He was super interested in why I was visiting, and let me know to reach out if I needed anything. He even upgraded my room, extended my checkout and gave me a few drink tickets. I wasn’t expecting any of that at all, but that extra generosity made my stay so much better. Even when I was checking out he asked if I needed anything else. Everyone who I encountered at this hotel had an amazing attitude. The woman at the rooftop restaurant walked me to the patio to help me decide if I should sit inside or out. I’ll stay good customer service is hard to find and Arlo exceeded my expectations. This will probably be my go to hotel when I’m in NY
• MB

  Megan Burnham

  Nov 5, 2025
  1.0
  Arlo SoHo used to be my go-to hotel every time I came to New York City. I’ve stayed here multiple times and always recommended it to others. After this stay, I will never be back—and I wouldn’t suggest it to anyone. I was in town for NYC Marathon weekend, one of the biggest and busiest weekends of the year, when thousands of runners need rest, reliability, and a hotel that actually cares about its guests. Instead, Arlo SoHo chose to prioritize throwing a huge Halloween party over providing even the bare minimum level of hospitality. I arrived around noon on Friday, dropped my bags off, and went out. I got a text at 3:30 PM saying my room was ready. When I came back at 5:45 PM, the front desk told me my room STILL wasn’t cleaned. It took them over 30 minutes just to sort out the mess. Completely unacceptable. Then came the real problem: the hotel turned itself into a nightclub. Music blasted until 3 AM—two nights before the marathon, when rest is absolutely essential. I’m sure I wasn’t the only runner staying there, but Arlo made it painfully clear they cared far more about cashing in on a party than respecting paying guests. The next morning, I asked if it would happen again. They said yes, they were throwing the party again that night. I asked to be moved to a quieter room, and they said they’d “do their best.” They had ALL DAY to update me, and they didn’t. When I came back at 4 PM, they told me there was nothing they could do. No communication. No apology. No solution. Just complete disregard. I had no choice but to switch hotels—during marathon weekend—because Arlo SoHo couldn’t be bothered to treat its guests with a basic level of professionalism or courtesy. This hotel has gone downhill fast. They clearly prioritize making money off loud, disruptive events over guest comfort, loyalty, or common sense. If you’re coming to NYC for anything important—especially something like the marathon—do yourself a favor and stay anywhere else.

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