Arlo SoHo

Reviews

• TF

  Tamar F

  1 day ago
  1.0
  I’ve been an Arlo Hotel loyalist for years. Arlo has always been a 10/10 for me, especially as a solo traveler. Unfortunately, the experience I had at Arlo SoHo on January 11 around 5:30am completely undermined that trust. The hotel itself was fine, but the front desk experience was not. A staff member was wearing a keffiyeh while on duty. This is a hate speech and anti Semitic symbol , and for many guests, including myself, it represents something deeply offensive and exclusionary.( Literally means the ban of my existence)! Arlo positions itself as a welcoming, inclusive, international brand. Displaying political symbols at the front desk does the opposite. Hotels should be neutral spaces where guests from all backgrounds feel comfortable and respected. Allowing visible political statements by staff shows poor judgment from management and wildly offensive! This was disappointing and frankly disrespectful. I never expected this from Arlo!
• RM

  Rich M

  5 days ago
  1.0
  Arlo SoHo. Very disappointing stay. The property labels itself as a Boutique hotel, but the reality is it is a poorly designed/cheaply built hotel that overcharges their customers. The noise that penetrates the courtyard window and through the room door are inexcusable. The flank steak sauce from room service made my GF sick in the middle of the night. The outlets on my side of the bed were not functional. I requested a refund and have been given the “run around” by the front desk staff. Yet this hotel wants to charge their guests a premium as if they are industry titans. The general manager has roughly 6 years experience so it is not shocking that things are poorly run. Avoid at all costs. NY has too many other options. Arlo SoHo
• RB

  Ritesh Banka

  6 days ago
  1.0
  1-Star Review: Arlo Soho – Extremely Disappointing New Year’s Eve Experience I booked a 5-night stay at Arlo Soho from December 27, 2025, to January 1, 2026, excited for a fun holiday getaway in New York, especially after my friend raved about the hotel and its supposedly amazing rooftop party on New Year’s Eve. Upon check-in, the staff explicitly told us that the rooftop NYE party was free for hotel guests – we just needed our room key to enter. No RSVP required. My girlfriend and I were thrilled; it sounded like the perfect way to ring in the new year with skyline views, music, and vibes. A couple of days later, I double-checked at the front desk about any RSVP or details, and again, they confirmed it was free for guests – just show your key and walk in. No mention of any changes or fees. Then, on New Year’s Eve itself, just three hours before the party started, we were suddenly informed that the event was not free and tickets cost $300 per person. We were furious! We’d planned our evening around this, assuming it was complimentary as repeatedly told by multiple staff members. My girlfriend doesn’t drink, so paying $300 each for a 5-hour open-bar event made zero sense – it would have been mostly wasted on us. By that point, most good NYE spots in the city were already sold out, leaving us with no real alternatives. We ended up having a quiet, disappointing night in our room instead of the celebratory evening we’d been looking forward to. This blatant misinformation from the staff ruined what could have been a highlight of our trip. The hotel’s communication was inconsistent and misleading, and they showed no flexibility for the last-minute change. Avoid booking here if you’re planning around special events – clearly, the front desk staff aren’t on the same page, and it can lead to major letdowns. I expected better from a trendy SoHo spot. Very disappointed.
• MN

  Monica Nguyen

  6 days ago
  1.0
  I stayed January 2–3. Checkout is at 12 PM, and I went downstairs around 11:35 AM to store our belongings while we explored. About 10 minutes later, I realized I left my earrings on the stand in the room and immediately called the hotel. A staff member told me she would secure the earrings at the front desk. I explained I would return later and trusted the staff to keep them safe. When I came back, I was told the shift had gone home, there was no record of the item, and I never received a call back. Given the timing, the room should not have been cleaned yet. Small valuables like earrings don’t simply disappear when reported immediately. I hope management reviews key-card access and housekeeping logs from that timeframe. This situation was handled poorly and raises serious concerns about accountability and trust.
• OG

  Oana Gusatu

  Jan 4, 2026
  5.0
  The hotel was nice, modern and clean. But … the room was impossibly small (I guess that’s standard in NYC though). I’m a petite person so I managed ok but if I were normal size I would’ve had a hard time moving around that room, especially if visiting as a couple. Room was well insulated, couldn’t hear any noise from above or adjacent rooms but the window shades let a lot of the street light coming in at night, which was a problem because there was construction work outside going around the clock. They offer no free coffee/tea which is pretty standard anywhere west of NYC. Make sure to read the little card they give you at check in as it has some good discounts you might want to take advantage of.

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