Spark by Hilton Lockport

Reviews

• MT

  Megan Thompson

  Nov 9, 2025
  1.0
  I checked in around 1 a.m. and was told they had run out of room keys, so staff had to physically let me into my room each time I returned — completely unacceptable. After a long trip, I discovered there was no hot water even after running it for 20 minutes. The next morning, I informed a housekeeper who simply said, “Sorry, I just work here. You’ll have to go to the front desk.” When I did, the front desk clerk said she’d have to move me to another room. I packed everything, only to find the new room didn’t exist on the main floor plan. When I returned to ask again, she casually mentioned that it was in a separate wing of the hotel — something she failed to tell me in the first place. To top it off, I was double-charged — once by Hotels.com and again by the hotel at check-in (plus a security deposit). When I brought this to the manager’s attention, she said there was “nothing she could do” because she didn’t see the charge in her computer. Even after I showed her my credit card statement, she still insisted I call Hotels.com instead of taking any responsibility. After staying in hundreds of hotels, I can honestly say this was the most disorganized, dismissive, and frustrating experience I’ve ever had. Save yourself the trouble — stay elsewhere.
• SF

  Shell Fisher

  Nov 1, 2025
  5.0
  This was a great place to stay at a Hilton on a budget. Every single employee was welcoming and accommodating. I wanted to take the sheets home with me. My only negatives, get the pool working and needed some sort of desk on the room.
• SS

  Santina Shumway

  Oct 28, 2025
  1.0
  Shady location, felt unsafe and very suspicious people lurking about, the side door doesn't even lock and people were in and out all night long
• DD

  DougR

  Oct 18, 2025
  2.0
  No one at the desk for checking out. Ten minutes so far, maintenance man said she went upstairs to get bags! Finally showed up and asked if ahe could help us. Check in was sub par. Will put incidentals on your card. Room was not good for temp control and old unit needed fan motor repair. Don't recommend!
• CC

  Chelsea Chartowick

  Oct 12, 2025
  1.0
  The check in and out ladies were great, as we each checked into our 3 rooms. Wish they would have told us the pool was not working as we travel with kids and book hotels with pools intentionally, and our 5 kids were quite upset. The rooms had no shampoo, or conditioner and when you go to use a tissue they had it all pretty for display and that was the only tissue, box was empty. The entrance was nice but the racks or shelves they had for snacks, drinks, and other items were empty except for a couple boxes of laundromat soap and was an eyesore. Facility smelled damp throughout, wallpaper peeling, cheap if any patch jobs, not maintained outside to give curb appeal. The website says hot breakfast and the hotel it was before did and had waffles, eggs, potatoes, meat and this was just cereal, bread, bagels and pathetic. The toaster that is near the outside of the seating area was broken. Limuted staff were operating the front desk, coffee station, and the breakfast area. You feel bad for the employees because they work hard and were smiling but clearly understaffed, and its apparent that the Management changes made, downgraded the facility overall. Expected much more as a Hilton family hotel. Do not recommend this Spark hotel as the extra few bucks for the Hampton down the road would have been well worth it for our group!!

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