Spark by Hilton Lockport

Reviews

• SS

  Samantha

  Dec 31, 2025
  1.0
  Our family is very local to the area. Decided to take our kids for an overnight stay so they could enjoy the pool for New Years Eve. Was greeted by the front desk receptionist. I had booked on Booking.com, 2 rooms. Paid for my room upfront, had all of the confirmations emails etc. The receptionist informed me that only one room was paid for (even though she could see on the computer I had booked two rooms) I pleaded with her to look at my phone and see all of the confirmation emails, bank statements, and receipts. She refused to look, was extremely rude and stated she was going off of her system and basically it was my problem. Proceeded to have me pay for ANOTHER room and ANOTHER deposit fee. I asked if there was someone else I could speak to and she said “nope, just me!” Extremely unprofessional and rude. I was double booked and charged. After looking through other reviews, it seems as if this is a reoccurring issue. Maybe even a scam? Furthermore, I will never stay here again. I will be disputing the double charge and recommending no one ever stay at a Hilton hotel. Completely unacceptable.
• HL

  Holly Lantain

  Dec 30, 2025
  1.0
  Avoid at all cost! Management is a joke and nonexistent. Staff is friendly. No coffee makers, microwaves or mini fridges in the rooms. Breakfast is very limited, no hot food. Pool is out of service, but you won’t find that out until you get there.
• SF

  Samantha Fernandez

  Dec 29, 2025
  1.0
  This property should not carry the Hilton name. It is extremely misleading and does not meet the standards most travelers associate with Hilton brands. At best, this hotel feels like a rushed “landlord special.” Wires are painted over, dust is painted into surfaces, and you can clearly see paint drips where corners were quickly cut. I have stayed in some very questionable hotels over the years, and this one easily ranks in my top three worst experiences. From the moment we checked in, we knew we had made a mistake. Unfortunately, due to the holiday and a major ice storm, there was absolutely nothing available within an hour’s drive, or we would have left immediately. The front desk associate, Mirya (she said her name so quickly it was difficult to catch—likely intentional), was one of the least friendly hotel employees I’ve encountered, and I travel often. She appeared completely indifferent to our presence or concerns. Housekeeping did not clean our room and failed to provide enough towels for two people, and the front desk showed no concern when this was raised. To give you an idea of the conditions, I ended up going to Walmart to buy Clorox wipes, a duster mop, and Lysol just so we could tolerate staying in the room. The hallways have a strong, unpleasant odor that seems masked by heavy air freshener. I genuinely questioned whether housekeeping was even functioning, because cleanliness was clearly not a priority anywhere on the property. Breakfast consisted of stale bagels and yogurt that appeared expired. Adding to the discomfort, there were visibly intoxicated men frequently wandering the lobby and pool area, which made the environment feel unsafe. During our stay, there was a severe ice storm. Even two days later at checkout, the parking lot and sidewalks had still not been salted. When this was mentioned, staff showed no concern whatsoever—despite the obvious safety risk. Overall, this was a deeply disappointing and uncomfortable stay. Travelers expecting even a basic Hilton-level experience should look elsewhere.
• TS

  timothy schaffer

  Dec 3, 2025
  2.0
  My mother booked a one-night stay for us through Expedia at Spark by Hilton. She paid $89, and the listing made the hotel look great—especially the pool, which was the whole appeal since we currently have no plumbing at home. She thought it would be a nice treat for us and a chance for my 5-year-old to burn off some energy. When we arrived, they were accommodating about giving us a lower-floor room, which I appreciated because I didn’t want my high-energy kid disturbing anyone. But then we were told the pool was closed due to a “leak.” Oddly enough, when we walked by, there was still water in the pool. Hard to understand how a leaking pool stays filled, so that felt a little suspicious. We dealt with it the best we could and ended up going to Walmart to find other entertainment instead. Our stay itself was fine. The night went smoothly. The continental breakfast was nothing special but it was okay. We checked out and went home. The real issue came after. I checked my bank account the next day and saw the $150 hold (which I expected) but also an extra $69 charge. Meanwhile, remember—my mother had ALREADY paid Expedia for the room. When I called the hotel, they told me “Expedia didn’t pay out because the digital card wasn’t accepted,” so they charged me instead. I spoke with my mom, and she verified that her card was charged. That made me feel like the hotel was just telling me anything to justify the double charge. Thankfully, my mom sorted it out and got my card refunded, but the whole situation felt unprofessional and confusing. If this is a recurring issue with Expedia’s payment system, the hotel should be upfront about it instead of quietly charging the guest again. Clear communication matters. Between the missing pool and the billing confusion, I probably won’t stay here again. Next time I’ll choose one of the nearby hotels that actually has an open pool and better communication.
• MT

  Megan Thompson

  Nov 9, 2025
  1.0
  I checked in around 1 a.m. and was told they had run out of room keys, so staff had to physically let me into my room each time I returned — completely unacceptable. After a long trip, I discovered there was no hot water even after running it for 20 minutes. The next morning, I informed a housekeeper who simply said, “Sorry, I just work here. You’ll have to go to the front desk.” When I did, the front desk clerk said she’d have to move me to another room. I packed everything, only to find the new room didn’t exist on the main floor plan. When I returned to ask again, she casually mentioned that it was in a separate wing of the hotel — something she failed to tell me in the first place. To top it off, I was double-charged — once by Hotels.com and again by the hotel at check-in (plus a security deposit). When I brought this to the manager’s attention, she said there was “nothing she could do” because she didn’t see the charge in her computer. Even after I showed her my credit card statement, she still insisted I call Hotels.com instead of taking any responsibility. After staying in hundreds of hotels, I can honestly say this was the most disorganized, dismissive, and frustrating experience I’ve ever had. Save yourself the trouble — stay elsewhere.

Frequently Asked Questions About Spark by Hilton Lockport