Greek Peak Mountain Resort

4.4
1767 reviews
Hope Lake and Lodge at Greek Peak Mountain Resort

Business Details

2000 New York 392, Cortland, NY
13045, United States
(800) 955-2754
https://www.greekpeak.net/

About

ResortHotelLodgeLuxury HotelVacation RentalExtended Stay Hotel
Hope Lake Lodge at Greek Peak Mountain Resort, located in New York’s Finger Lakes region, offers cozy, alpine-style accommodations with direct access to an indoor water park, a spa, and an adventure center. It’s the perfect base for year-round activities and family-friendly fun.

Location

Greek Peak Mountain Resort
2000 New York 392, Cortland, NY
13045, United States

Hours

Reviews

4.4
1,767 reviews
5 stars
1,115
4 stars
403
3 stars
107
2 stars
43
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including unresponsive management and unfriendly staff.

Food Quality

Food options received negative feedback for being overpriced and lacking flavor, with some customers expressing disappointment in the dining experience.

Check-in Issues

Multiple reviews highlighted long wait times for check-in, leading to frustration among guests.

Skiing Experience

The skiing conditions and trails were generally praised, with many customers enjoying the variety and quality of the slopes.

Facility Maintenance

Several reviews mentioned the need for renovations and maintenance in both the hotel and ski facilities.
  • MS
    mrs. Smith
    Jan 22, 2026
    4.0
    Skiing in mid-January 2026 offered fantastic conditions with plenty of snow and perfectly groomed trails. The check-in process was impressively fast. Unfortunately, the experience was hindered by very old, slow lifts that are difficult to board and a facility in clear need of renovation. To make matters worse, the restaurant staff were unfriendly and unhelpful, making dining a frustrating ordeal despite the great time on the slopes.
  • AA
    Akeel Austin
    Jan 20, 2026
    4.0
    Skied here recently, great for all levels of athlete. Really expensive, not sure if I understood why and no military discounts or deals, compared to Song, Labrador and Snowridge.
  • KR
    Kimberly Randazzo
    Jan 18, 2026
    3.0
    Alright. We booked a room for a few days and let me tell you. Day one. Easy check in. It was nice quick to the room. We decided to go to water park. We returned to our room 2 hours later to strangers trying to use the key. We walked to our doors and went in. My dog was on alert and unsure what was happening. They claimed that was their room and I told them we’ve been there for a few hours. Then a worker came to tell us there was a mix up. Okay.. that’s not on us. Cool. Day 2. That same worker knocked on our door as we were getting ready to have breakfast she told us we were due to check out at 11. I looked at her like no we are here until tomorrow. So now I have been inconvenienced twice in two days cool. No cash on site. K. No children under a certain height allowed on the tubing but he’s 3. Make it make sense. But yet they had kids waaaaay smaller than him up there. We were told we couldn’t do it. So I wasted money there as well for two passes that won’t get used. Not a single soul has reached out. Not a room comp. Nothing. No complimentary anything. But I just wasted 1,400 on our stay and tickets. I don’t think we will be returning. I haven’t even begin to tell you about the food. Not the best. No flavor. Pizza was soggy. The Waygu steak burger whatever was great but pink I said well done which means NO PINK. At all. I don’t care how you cook that specific cut .. I know I asked for a certain cook and got a medium .. yuck. Fries were soggy not crispy. I don’t who taught you how to cook but okay. Just over all disappointing. We expected more and way less. The rooms are absolutely stunning and the views are great.
  • CC
    CAP
    Jan 6, 2026
    4.0
    Greek Peak Mountain Resort is a solid, family-friendly resort—just one where it helps to set expectations going in. The Hotel Overall, the hotel was decent and well-suited for families. We stayed in a suite, which was very spacious and comfortable layout-wise. That said, temperature control was a real issue: we had two floors, with the upper level unbearably hot while the lower level was cold, and the heating seemed off. Check-in was the biggest downside. We waited over two hours to get our room. It was a holiday weekend, so I understand the volume, but it still felt like poor planning or understaffing. After checking in on the 30th, the rest of the stay went smoothly. The beds were reasonably comfortable, though the sheets were a bit scratchy. Hot water was fine for the first three showers, but the fourth was cold, which felt odd for a resort. That said, everyone we interacted with was genuinely kind and helpful, which made it hard to be too critical. The Mountain This is where Greek Peak really shines. The scenery is beautiful and very relaxing, and it never felt overly crowded. It’s a great mountain for beginners, while still offering more challenging terrain for more seasoned skiers. We booked private lessons, and the instructors were excellent—knowledgeable, patient, and great with all skill levels. Equipment rentals were convenient but very slow, again possibly a staffing issue. Annoying, yes, but not enough to deter us from returning. We also went tubing, again slow, long lines but very fun. Would recommend giving it a shot if you are there for more than 1 day. Food Food was probably the biggest disappointment. Prices were shockingly high for what you get and coming from NJ, I wasn’t expecting NYC-level pricing for pretty average food. Flavors profiles were off, like they were trying things, that didn't really work, but Carvers was essentially the main dinner option unless you wanted to travel off-site. Trax is a solid lunch spot (right across the street), and the service there was noticeably better, as was the food, but guessing b/c those were more lunch like options (ie. things you couldn't really mess up.) Overall Greek Peak is a nice, family-friendly resort with beautiful surroundings, great instruction, and a relaxed mountain vibe. Just go in knowing you’re very much in the country, service can be slow, and food options are limited and expensive. Set expectations accordingly, and you’ll likely have a good time - we certainly would go back.
  • KS
    Kelly Stewart
    Jan 6, 2026
    1.0
    Upon our arrival around 3:30, we waited about 3 hours for our room to be ready. We had to keep checking with the front desk, and several other families were also waiting. We spoke with the manager and she said holiday times run later, which is fine, but the front desk said people were checking in way earlier than us without issues. They suggested we bring our luggage in and wait in the lobby since it was 20 degrees outside. Waiting inside was fine, but after three hours it was completely unacceptable. We didn’t access our room until about 6:45 PM, and the two connecting rooms weren’t even ready so all 8 of us with all the luggage crammed in one room for another hour until they were done. Then we found out the waterpark closes at 7:00 PM, which is ridiculous for a resort. If check-in isn’t until 3–4 PM, why would the main attraction in the hotel close at 7? The manager told us that none of this was her problem and her “solution” was basically for 8 people to move luggage back to the car in freezing weather, change in a bathroom with winter clothes on, (not sure where to put all our clothes), utilize the pool, then go back out to get the suitcases after being in the pool with wet hair to get all the luggage. Might not be a huge deal for some but with 8 people it’s a lot to ask especially when I’m paying for a room to be ready so I can use it. Using the excuse that the rooms were “really dirty” the night before felt ridiculous and unprofessional. We followed directions and checked in at the correct time, and we were the ones who got screwed. We asked for any type of compensation since it was a major inconvenience, and she told us it wasn’t their fault. I asked for a at least a late checkout on Friday so we could use the pool, and no one ever got back to me. The next day we paid $50 per person for a “nice” New Year’s Eve party, but people were dressed like they just got out of bed, the food was ICE COLD, the appetizers were basically Costco, couldn’t even get more water at the table. The party was yet another disappointment, so we left right after our overpriced meal. We explained the issues with the NYE event and the front desk said we weren’t the only ones upset—people at the bar were also complaining. They said a manager Jen would call us back, and of course, no call even a week later. We also purchased a s’mores kit from the front desk and were told someone would start the bonfire. An hour later, still no bonfire, it never happened. We had 8 adults on this trip and it was a complete letdown besides the skiing, George at the bar, and the food at the hotel restaurant (which was top notch). Management was unresponsive, took no accountability, never followed up, and showed no compassion for how this affected the vacation for two families. We live in FL and been to MANY resorts, my daughter works for Hilton so many hotels as well and I’ve never been to one where management is that rude and doesn’t take ANY responsibility. The girls at the front desk were dealing with angry guests while answering phones, and there were no managers in sight.

Frequently Asked Questions About Greek Peak Mountain Resort

What types of pools are available at Greek Peak Mountain Resort?

Greek Peak Mountain Resort offers indoor and outdoor pools, including a hot tub, thermal pool, wading pool, wave pool, and waterslides, all supervised by lifeguards.

Is Greek Peak Mountain Resort accessible for guests with mobility needs?

Yes, the resort has accessible parking, elevators, and an accessible pool, ensuring mobility accessibility throughout the property.

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