Tru by Hilton Syracuse-Camillus

4.1
645 reviews

About

HotelTru by Hilton
Live it up at Tru by Hilton Syracuse-Camillus. Set amid food, shops and fun at Township 5, our hotel is 15 minutes from the New York State Fairgrounds and Syracuse University. Our efficient rooms will wow with free WiFi and a 55-inch TV with 150 channels. Say yay to mornings at the free ‘Top It’ breakfast bar offering 30 sweet and savory choices for yogurt, oatmeal and more. There’s also plenty of drinks, gourmet snacks and single-serve beer and wine in our 24/7 market. It’s choices galore in the lobby with board games, a pool table and cozy sound-absorbing alcoves. Play around in our state-of-the-art fitness center and indoor sport court. Affordable travel now comes with unexpected things – like certainty.

Location

Tru by Hilton Syracuse-Camillus
116 Township Blvd., Camillus, NY
13031, United States

Hours

Reviews

4.1
645 reviews
5 stars
363
4 stars
143
3 stars
49
2 stars
31
1 star
59

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Several reviews highlighted cleanliness problems, including dirty rooms, stained linens, and unclean common areas.

Staff Performance

While many guests praised the friendly and helpful staff, there were also complaints about poor service and unresponsive management.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking or poorly stocked.

Room Comfort

Guests reported mixed experiences regarding room comfort, with some finding beds uncomfortable and noise levels high.

Location Benefits

The hotel is conveniently located near shopping and dining options, which many guests appreciated.
  • CF
    Connor Finn
    Jan 1, 2026
    2.0
    Front desk lady with the painted whiskers on her face was very rude and disrespectful , multiple times , when I never raised my tone and was talking calmly , not good to have her at front desk , Hilton . Do better
  • AB
    Adam M Bielski
    Dec 31, 2025
    5.0
    Great hotel. Beds are a little hard.
  • JO
    Julie Oryell
    Dec 20, 2025
    5.0
    Has an inside basketball court!! Cute and minimalistic. Bed and pillows are super comfortable. Ideal location.
  • RM
    Reem Mousa
    Dec 19, 2025
    3.0
    لايتوفر بالغرفه شبشب ولا روب حمام ولا فرشاه اسنان ولا مرطب الاستقبال لطيفين ومتعاونين
  • PS
    panna s
    Dec 14, 2025
    1.0
    As soon as we got there, we had to wait by the front desk until someone showed up to check us in. The actual room we got had sticky floors and the keys refuse to work constantly, I even stored them separately from my phone. The breakfast is debatable at best, a nightmare at worst. If you're okay with questionable options, go right ahead. The coffee machines were almost always empty at any point in time and the pancake machine had constant hiccups by refusing to work. Not to mention the trash being full constantly too? I don't think I saw an empty bin at any point I stayed there.

Frequently Asked Questions About Tru by Hilton Syracuse-Camillus

What are the check-in and check-out times at Tru by Hilton Syracuse-Camillus?

Check-in is at 3:00 PM and check-out is at 12:00 PM at Tru by Hilton Syracuse-Camillus.

Is Tru by Hilton Syracuse-Camillus pet-friendly?

Yes, pets including cats and dogs are welcome at Tru by Hilton Syracuse-Camillus.