Business Details
About
HotelTru by Hilton
Live it up at Tru by Hilton Syracuse-Camillus. Set amid food, shops and fun at Township 5, our hotel is 15 minutes from the New York State Fairgrounds and Syracuse University. Our efficient rooms will wow with free WiFi and a 55-inch TV with 150 channels.
Say yay to mornings at the free ‘Top It’ breakfast bar offering 30 sweet and savory choices for yogurt, oatmeal and more. There’s also plenty of drinks, gourmet snacks and single-serve beer and wine in our 24/7 market.
It’s choices galore in the lobby with board games, a pool table and cozy sound-absorbing alcoves. Play around in our state-of-the-art fitness center and indoor sport court.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.1
645 reviews
5 stars
363
4 stars
143
3 stars
49
2 stars
31
1 star
59
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, stained linens, and unclean common areas.
Staff Performance
While many guests praised the friendly and helpful staff, there were also complaints about poor service and unresponsive management.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking or poorly stocked.
Room Comfort
Guests reported mixed experiences regarding room comfort, with some finding beds uncomfortable and noise levels high.
Location Benefits
The hotel is conveniently located near shopping and dining options, which many guests appreciated.
- CFConnor FinnJan 1, 20262.0Front desk lady with the painted whiskers on her face was very rude and disrespectful , multiple times , when I never raised my tone and was talking calmly , not good to have her at front desk , Hilton . Do better
- ABAdam M BielskiDec 31, 20255.0Great hotel. Beds are a little hard.
- JOJulie OryellDec 20, 20255.0Has an inside basketball court!! Cute and minimalistic. Bed and pillows are super comfortable. Ideal location.
- RMReem MousaDec 19, 20253.0لايتوفر بالغرفه شبشب ولا روب حمام ولا فرشاه اسنان ولا مرطب الاستقبال لطيفين ومتعاونين
- PSpanna sDec 14, 20251.0As soon as we got there, we had to wait by the front desk until someone showed up to check us in. The actual room we got had sticky floors and the keys refuse to work constantly, I even stored them separately from my phone. The breakfast is debatable at best, a nightmare at worst. If you're okay with questionable options, go right ahead. The coffee machines were almost always empty at any point in time and the pancake machine had constant hiccups by refusing to work. Not to mention the trash being full constantly too? I don't think I saw an empty bin at any point I stayed there.
Frequently Asked Questions About Tru by Hilton Syracuse-Camillus
What are the check-in and check-out times at Tru by Hilton Syracuse-Camillus?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Tru by Hilton Syracuse-Camillus.
Is Tru by Hilton Syracuse-Camillus pet-friendly?
Yes, pets including cats and dogs are welcome at Tru by Hilton Syracuse-Camillus.
Does Tru by Hilton Syracuse-Camillus offer free Wi-Fi?
Yes, the hotel provides free Wi-Fi in public areas along with public internet terminals.
Are there accessibility features available at Tru by Hilton Syracuse-Camillus?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
What amenities are available for fitness and recreation at the hotel?
Guests can enjoy a free fitness center, a game room, and an indoor sport court at the hotel.
Is breakfast provided at Tru by Hilton Syracuse-Camillus?
Yes, a free breakfast is available featuring a ‘Top It’ breakfast bar with over 30 sweet and savory choices.
Are eco-friendly practices implemented at Tru by Hilton Syracuse-Camillus?
Yes, the hotel is ISO14001 and ISO50001 certified, uses eco-friendly toiletries, has energy conservation programs, and practices recycling and food waste reduction.
Is parking available at Tru by Hilton Syracuse-Camillus?
Yes, free self-parking is available for guests at the hotel.
What nearby dining options can guests visit near Tru by Hilton Syracuse-Camillus?
Guests can visit nearby dining options such as Popeyes Louisiana Kitchen, Subway, and Camillus NY Subway for quick and tasty meals.
Are there any nearby stores or services for guest convenience around Tru by Hilton Syracuse-Camillus?
Yes, nearby convenient stores and services include Costco, Camillus Liquors, T-Mobile, Verizon, Petco, and LibertyX Bitcoin ATM to cater to various guest needs.